You all have amazing ideas about what we can do with our products, website, and app! We’re excited to work together with you to create a wonderful experience for all Wyze customers.
Here’s how you can share your ideas with us:
If you have an idea you want to share with us, please search the Wishlist to see if your topic is already being discussed. (This link will automatically also search Wishlist subcategories, see below.) Adding votes to existing topics raises their rank and is better than having lots of smaller topics about the same thing. This also saves your poor Mod Squad time spent merging topics.
You can learn more about searching the Wishlist and other categories for your topics here. If there isn’t an existing topic yet, please submit a new one!! These will be reviewed by a moderator for acceptance into the Wishlist. Here are some general guidelines about making the best request post ever:
Posts should be about individual requests instead of grouping multiple topics together. Please make multiple posts for multiple requests!
Your post should be detailed. Please make sure you tell us what product, page, or other specific areas you’d like to see adjusted. Full product names, page links, annotated images, etc. will make it easier for the Wyze team to understand what you’re asking for and that makes it easier for us to implement it!
If a Mod needs further clarification about your request while processing your submission, you will receive a Personal Message (PM) from that Mod. We will keep the submission open for 5 days while waiting for a reply from you. So please keep an eye out! Your submission will be closed and need to be resubmitted if you miss that deadline.
If your post is very similar to an existing topic, a Mod will steer you to the existing one and close your newer submission. If conversation is already happening in the newer submission, it may be merged into the existing topic. This allows us to see popularity of requests and it’s easier for us to make sure your voice is heard.
Due to the large number of submissions that are the same as easily found existing topics, we now require that users spend a bit of time on the forum before submitting a new Wishlist request. Therefore Trust Level 0 (TL0: New User) members are restricted from submitting new Wishlist topics. Attaining the next Trust Level (TL1) currently only requires having having viewed 5 topics, read 30 posts, and spent 10 minutes reading. (Added June 2023)
Users may only submit new topics for consideration in the top level Wishlist category. If you attempt to post in a wishlist subcategory (see below), you will see a popup message “You’re not allowed to create topics in this category…” when attempting to create a new topic.
We want to see how many people share your interest in a request and what kind of impact it would have on our users. If you see a topic you want to come to fruition, please vote for it by pressing the Vote button at the top-left corner of the page! It looks like this:
Make sure you remember to vote for your own submission! It’s always sad to see a request with zero votes.
In the comments for requests you agree with, please describe your use case or add any other details to show how the request would impact your Wyze experience! That information makes it easier for Wyze to prioritize requests, understand the needs of our users, and think of alternative solutions if the community request won’t work for some reasons. You may even see occasional Wyze employees or our volunteers pop in to ask questions or respond to folks.
Check the Status
We plan to update the status so that you know where your request is in the pipeline by placing topics in the following subcategories and assigning locked tags. The subcategories (capitalized) and tags (lower case) we use are:
- wish-granted - We made it through all the development and this request has been released to the public!
- testing - This request is currently going through internal or external testing. We’re almost there!
- development - The request is currently in development but isn’t ready for testing yet.
- researching - We’re looking into this and trying to select a good method for implementation but we’re not at a point of working on it yet.
- maybe-later - This isn’t on our internal roadmap at this point but we’ve seen and considered it. Sometimes features that we plan to implement later but haven’t come up in the pipeline are in this category.
- probably-not - We’ve read and considered this but it’s pretty unlikely to happen. We’ll generally try to make a reply about why it’s in this category. Votes are still open here so we can check for anything that should be reconsidered especially if hardware or tech changes make requests more feasible.
We also have tags for things like app, integration, etc. to make it easier for the Wyze team to find content related to their area of work.
We love to hear use cases and comments are welcome. But if your comment will be “+1” or, “Me, too!” please vote instead. This will help keep the threads easier to read and make sure that your vote is actually counted. We absolutely want your perspective to be added to the conversation if you have something you want to add to the discussion!
Thanks for your time! We’re delighted to be on this journey with you.