From Wyze support after explaining multiple times the issue and getting a canned response.
Thank you for the response, Patrick.
I understand how upsetting it is to lose your camera and cloud storage data, especially when you’re paying for that service. We sincerely apologize for the inconvenience.
You’re right, it’s a major concern that a stolen camera can be added to another account, removing it from yours and deleting your cloud storage data. This makes it difficult to access footage that could help identify the culprit. Our development team is actively working on improvements to address this security issue, including unauthorized access. While we can’t disclose specifics about upcoming features, recommend checking out our Wishlist page on the Wyze forum. How to Use the Wishlist
About Your Cloud Storage:
Let’s clarify the cloud storage functionality:
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**Recordings Prior to Theft:**Any events captured by your camera before the theft will still be listed in your Wyze app’s events tab as long as they were recorded. However, these recordings won’t be accessible if you didn’t have a cloud storage plan like Wyze Cam Plus.
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Cloud Storage and Wyze Cam Plus: Wyze Cam Plus is a separate service that allows your camera to record and save specific events (like motion or sound detection) for up to 14 days in the cloud. This means the cloud storage you’re paying for through Wyze Cam Plus specifically stores these event recordings, not all footage continuously captured by the camera.
We understand that this doesn’t recover your lost cloud storage data. We at Wyze treat user privacy and security with the utmost importance and as such my team does not have access to any video records. We apologize for any confusion or inconvenience this may have caused.
Sincerely,
April | Wyze Wizard