I know the IP doesn’t matter, I’m going by TomG’s assertions. But you really didn’t address what I explained; the user didn’t report the camera stolen, but simply re-setup his own camera. I’m hoping that case isn’t interpreted as a stolen camera.
Nope Wyze doesn’t do theft reporting or lock the V3 cameras down by account
A long time ago, Wyze promised that stolen cameras are locked. Then a user here reported a stolen camera that was re-activated by the thief.
If somebody stole your camera you should have all the footage in the event window even if your camera is not online your event window does not disappear
That is how it used to work and should work, but unfortunately not how it DOES work, currently. Hopefully Wyze will fix it back soon. I did pass on information to some employees about this issue as I said I would.
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@p2788deal, correct me if I’m wrong, but ip addresses are assigned within a preset range within the router, not by the isp. I’ve had both isp and self owned modem/routers and the ip address range is defined in accordance with the routers home ip address. When you setup a device, the ip address is assigned dynamic or static from the available ip addresses. Dynamic being sequential and static by user from the range of ip addresses. I do both depending
on preference and need.
At this point, the mac address becomes associated with an ip address within the router for the network. That relationship remains the same in the router unless the user has used up all of the ip addresses or the router reassigns ip for a no longer existing mac address.
The user re-seting up the same v3 or any cam in the app wouldn’t lose the original mac/ip address relationship unless it was deleted in the router. It is a misstatement to say ip address is assigned/reassigned by the isp. Perhaps ok for the everyday uninformed user. The router assigns the ip address. Browser access to the internal workings of a router is probably foreign to most users but shouldn’t be, valuable info and data available, including potentially mac address thought to be lost.
You’re referring to LAN IP addresses. The app sees those, but not the Wyze backend (at least not directly). The backend sees WAN IPs, they’re the ones that the ISP assigns to you when you go online.
TomG incorrectly thinks that the WAN IP can be used to track stolen cameras. wxflint is correct, WAN IP doesn’t matter because they get switched often.
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Not everyone has a static IP address. I used to have one before they started charging me for it. The good ole days. Althought it doesn’t change too often.
Mine usually only changes if I power cycle my modem.
That’s still too often to do reliable port forwarding or similar stuff with though. I have to use other means for that.
Interesting. I can reboot and leave it off for hours. I guess we could check the TTL (Time to live). I believe default TTL is 24 hours.
You can always use dynamic DNS instead of static IPs and there are free ones. I have an Asus router. Asus lets you use their domain to route to your WAN IP. Something like [yourdomain].asuscomm.com. I have no need for it though.
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True, but I really don’t need it anymore. I used it for FTP or camera hosting. Now Zoom is automatic. I haven’t FTP’d in years. Same with telnet and finger. I ping occasionally, but not as much when I used to work over satellite.
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Interesting, since I own my combo router and can still assign a static ip if needed depending on the device I’m installing and method of installation. Just not a fan of wps wifi connecting when setting up a new device. Been awhile since I did a static. Had the option when I set up my mesh but didn’t.
Really? How do you generate an external IP. Registration for those are expensive. I could understand changing internal non-routable IPs. What class of IP did you buy, if i am not being too nosy.
Where I worked we had two class B ranges. My personal static IP was provided by my ISP.
You have to distinguish between a static LAN IP and a static WAN (Wide Area Network) IP. I believe you’re referring to a static LAN IP. A static WAN IP costs and it’s assigned by your provider.
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Can you even buy an IPv4 range anymore? Not that I have that kind of money.
I don’t plan on activating IPV6. I worry about security. Even Wyze’s use of WebRTC is worrysome.
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All good thoughts, but no one has yet mentioned the VPN services which are so heavily marketed currently. With them, it’s to super easy to change city, country, continent and WAN IP several times an hour if you wish.
Or, conversely, at least one VPN service is currently advertising static IP numbers for USD $3.69 per month.
Install the VPN on your router and you can hide your LAN and stolen cameras wherever on the planet you would like them to be until enough court orders for the VPN records are issued. If the VPN provider even keeps records.
This is especially easy with those little pocket travel routers you carry with you on trips to protect yourself from shady hotel WiFi.
Just put one behind your main router and send your IOT VLAN to the foreign country of your choice.
Of course, VPNs really screw with some brands of cameras, but (and I could be very wrong) I don’t recall Wyze being one of them…
Well, except for logging into Wyze webview - that seems to hate VPNs
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From Wyze support after explaining multiple times the issue and getting a canned response.
Thank you for the response, Patrick.
I understand how upsetting it is to lose your camera and cloud storage data, especially when you’re paying for that service. We sincerely apologize for the inconvenience.
You’re right, it’s a major concern that a stolen camera can be added to another account, removing it from yours and deleting your cloud storage data. This makes it difficult to access footage that could help identify the culprit. Our development team is actively working on improvements to address this security issue, including unauthorized access. While we can’t disclose specifics about upcoming features, recommend checking out our Wishlist page on the Wyze forum. How to Use the Wishlist
About Your Cloud Storage:
Let’s clarify the cloud storage functionality:
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**Recordings Prior to Theft:**Any events captured by your camera before the theft will still be listed in your Wyze app’s events tab as long as they were recorded. However, these recordings won’t be accessible if you didn’t have a cloud storage plan like Wyze Cam Plus.
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Cloud Storage and Wyze Cam Plus: Wyze Cam Plus is a separate service that allows your camera to record and save specific events (like motion or sound detection) for up to 14 days in the cloud. This means the cloud storage you’re paying for through Wyze Cam Plus specifically stores these event recordings, not all footage continuously captured by the camera.
We understand that this doesn’t recover your lost cloud storage data. We at Wyze treat user privacy and security with the utmost importance and as such my team does not have access to any video records. We apologize for any confusion or inconvenience this may have caused.
Sincerely,
April | Wyze Wizard
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All this time I have been paying for cloud storage thinking that if someone even took the camera I could still see who took it. But not the case. I have removed all cameras and canceled all payments for cloud storage. And ordered a wireless camera option with a DVR. WYZE doesn’t take security seriously as this has been a known bug for a few years now. It’s very upsetting because I did like the features of the camera and the app, but for them to sell us a camera and a service call it he security device is far-fetched at this point. I feel like Wyze has let us all down for having us pay for a service that was already known to be flawed, and not continuing to follow up and fix it until it becomes a bigger issue or a security concern.
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