House was broken into, Wyze Cam was stolen

[justlavoy]

Okay, my house was recently broken into, & my “Wyze Cam” was stolen (among a lot of other things ) & I guess my question is, if the Wyze Cam was to be activated by the thieves, am I, the original owner, able to track the stolen wyze cam? (Btw I did get the mf’s on camera before they disconnected & stole it.)

[Omgitstony]

Dang! bummer! Unfortunately no. If they or whoever the future owner is installs the camera on their account, it will disappear from yours. That is one way you can tell if its being used or not. The cloud events that happened will remain on your account in the event tab until the 14 day limit is up. So your best bet is to download whatever cloud event clips you want before they disappear.

[cf7]

We gave a long list of permissions to Wyze, tracking unit is not possible?

can wyze tract unit by mac?

may be Wyze should only allow adding a cam to new owner only if cam is de registered first.

[shifty189]

I’m sorry to hear this.

If you haven’t already, log on the app and get serial number and MAC address of the cam. At the very least you will be able to identify it if it ever turns up in a pawn shop or something.

In my state (Florida) all pawn shops have to take is numbers and photos when taking things from people. This way if the items are stolen they can track it back.

[dr.know]

I’m guessing this isn’t a Outdoor Cam but here is a post regarding registering.

Wyze outdoor cam theft protection?

Another security feature that Wyze added was a WCO cannot be added to a second account, if it is still assigned to the first one. (This is not to be confused with SHARING your WCO. That is the same as other Wyze devices.) For example, I have a WCO registered to “mike@anything.com” and the kid down the street thinks it’s cool and steals it. When he tries to add it to his Wyze account he will get a message that the camera is already assigned to another account and to contact CS. As long as I don’…

[Customer]

The “permissions” you granted were on your phone app, not the camera. The camera ONLY knows how to communicate on your WiFi. On anyone else’s network it would have to be reset and re-registered.

Still, it’s an interesting point that Wyze COULD track and report any such change.

[justlavoy]

Thanks for all the feedback, I do appreciate it.

[WyzeJasonJ]

You might be interested in voting for this item on the Wishlist that is currently being researched, it is something that might have come in handy in this situation.

Require existing account to release camera before it can be set up on new account

Currently, if a camera is stolen, the thief can set up the camera to their own Wyze account. The owner of the camera then loses access to any cloud video clips currently stored. This would require that the current camera owner approve (release) the camera before it can be set up on a new account.

[Customer]

Wait what? If I give away one camera my account loses all clips taken by that camera? That can’t be right… I’ll check your linked thread.

…phew it really was that way but apparently that part was fixed.

@nerdland

It used to be that if the camera was set up on a new account, the old account would lose access to the cloud recordings. They’ve now fixed this aspect of the issue. However, it’s may be preferable for a number of reasons not to allow the camera to connect to a new account in the first place, without the old account first releasing it. That’s not yet possible