Fix-It-Friday 6/3/2022

[WyzeJasonJ]

We made it to Friday, Forum Friends!

And it’s the first Friday of a new month! That means it’s time for this month’s Fix-It Friday callout!

If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support, our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them.

Here’s how this works:

• We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord).
• Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply)
• Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in.
• We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look!
• The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions.
• Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies!
• Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead!

We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop.

Got a request for something new or an additional feature? Check our Roadmap to see if it’s in the works or check out our Wishlist for new requests.

If you want to see how this works, you can check this previous Fix-It Friday post:

Fix-It Friday 5/6/22

[Fix-It Friday Callout] We made it to Friday, Forum Friends! And it’s the first Friday of a new month! That means it’s time for this month’s Fix-It Friday callout! If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support, our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are fac…

What do you have for us this month, folks?

[Newshound]

Outdoor Cams drop out of HD when entering Live View for first time from Group Mode

When the camera isn’t already steaming in Group Mode, and you enter Live View, I will get an “Action Failed” message on screen, then resolution will drop to 360p more than 50% of time on my 2 V1 and 2 V2 Outdoor Cameras.

When I manually switch back to HD resolution, it is usually successful, but may fail next time I enter live view for the first time.

I am using iOS app 4.31.1, V1 camera firmware 4.17.4.124, V2 camera firmware 4.48.2.62, and Base firmware 4.16.3.117 (all latest available production versions).

Sample Logs:

V1 600069
V2 600093

Thanks!

[Newshound]

You can’t turn off Automatic Update on the Outdoor Plug

I am using iOS production app 2.30.0 (a14) and Outdoor Plug firmware 1.2.0.293. Did not try Android.

I am using iOS app 4.31.1 and Outdoor Plug firmware version 1.2.0.293 (both latest available production versions).

Log in 600105
And 567588 (1 month ago)

Thanks!

UPDATE: I was able to turn it off using the current iOS Beta app on my iOS 13 iPad, but it is broken on my iOS 12 iPhone 6 using the current production app. So either you fixed the problem in the Beta app, or the app is afflicted when running it on iOS 12. This is how it looks there:

[tbagcam]

I think there is still an issue with the bitrate. It clearly appears that the bitrate for live view is much higher for live view, than for playback. See…

[carverofchoice]

Timelapse problems

There have been a lot of posts in the forum lately about problems with the timelapse feature on the cameras (Just reporting an increased pattern I’ve noticed to help those experiencing it).

Time lapse video quality changed?

For the last year or so on clear nights I have been taking time lapse videos of the night sky. The recording time I set varies but the videos were always around 1GB ish in size. Recently the time lapse videos I have been taking are now around 500-600MB in size and the quality of the videos seem to be worse than before. The camera is set to recode in HD as it has always been. Did something change with time lapse recordings? Thanks.

Time Lapse Doesn't Exist

Hello, I’m an intern indirectly with NASA and I’ve been working on a certain project using two v2 Wyze Cams to record a time lapse of our plants growing (set to every hour) on the 32 GB MircoSD card. My videos are crucial to my final presentation - one time lapse for one of the Wyze Cam’s (Terry) cut short for an unknown reason, and restarted. I ended up manually ending it, and successfully downloading it into my iPhone. Each time lapse was set for a month; from Feb. 7th to Mar. 7th. I wasn’t…

Outdoor Camera V2 Time Lapse Issues

I have 2 outdoor camera v2’s setup in my garden and yesterday I tried to capture a 12 hour timelapse on both of them. I ran into a couple issues with this: At times its very pixelated, others its only somewhat pixelated. It never looks good, and nowhere near the same done with my V3 cameras. The pixelation does not align with a lot of movement being captured, where you would expect some blocking from the encoding. Instead, it seems to be related to bandwidth, like the camera has a marginal co…

Time lapse not appearing in album

So I’ve tried doing the time lapse thing 4 times already and every time I set it it says something like “time lapse is set to end at [time, date, etc]” and when I later check the album after the end time had passed nothing shows up. I tried waiting to see if it would show up later and it never dose. Am I doing something wrong? Is there some extra step that’s not listed to make this work? I am at a loss. All the information I find is people having issues exporting the file or having errors with p…

Wyze Cam Outdoor Time Lapse Downloading But Not Playing

Hi. I never had this before, but now my Wyze Cam Outdoor Time Lapse is downloading but not playing. The connection is good, also live view works perfect, and I’m on same Wifi and I can really download all the time lapse footage fast, but when i want to play, it shows an empty video paused at 00:00 and not playing. I’ve deleted cache, then all data then re-installed the app, also granted permission for storage and location. I’ve also tried same on another device and same problem. Can anybody hel…

There are several in the following thread:

Wyze cameras no longer download timelapse videos

Timelapse videos still show in album but will no longer download to phone for viewing. When i click to download nothing happens, before the issues there was a download progress shown. This is the same on all 24 cameras i have. Any idea why they all stopped working?

[carverofchoice]

Air Purifier Insights Graph not marking AQI dots every hour consistently

There are countless reports from users that the Air Purifier Insights section is not graphing dots consistently even though it has been on the entire time.

Some discussion of this in these threads:

Wyze Air Purifier Not Updating AQI and Graph in App

In the App for my Wyze Air Purifier on the Insights page the Indoor AQI History is supposed to put a dot on the graph every hour and on the front page the Indoor AQI circle should update every hour as well, but neither are updating. I did discover that if I unplug the machine and plug it back in, then check the app both the AQI and graph will update, but nothing after that, even 24 hours later. Others seem to be having this same issue. I contacted Wzye by email and they replied with a cut and…

Indoor AQI not graphing

For whatever reason my air purifier isn’t graphing the indoor quality. Log ID 546129 [image]

There is more discussion about this on other platforms.

I confirm that it is ongoing even with the latest beta firmware released this week.

[R.Good]

Siren on the Pan Cam V2 can not be selected as a trigger rule

It was available at one time then disappeared with previous updates in April

Cannot have Pan Cam V2 siren as action

I believe you have indeed found a bug as this option was available previously This is a rule I set where v3s and Pan Cam V2s trigger the siren [image] These are the only options I get for the Pan Cam V2s now. [image] Pan Cam V2 FW 4.49.1.47 iOS Ver 2.30.0 (a3) Android Ver 2.30.0 (b118) Tagging @WyzeBaohua @WyzeAndy to kindly review.

This is a rule I set where v3s and Pan Cam V2s trigger the siren

These are the only options I get for the Pan Cam V2s now.

[WildBill]

Fix rules so that person detection can again be used from CamPlus Lite as a trigger.

[WyzeJasonJ]

This is actually on the list already and should be hitting the beta in 2.32 which may be out now.

[WildBill]

That’s good. Posted here because it hasn’t been fixed yet.

[WyzeJasonJ]

I did just verify on one of mine (on Android) that it is working in the current beta. Hopefully the production app will be released soon.

[WildBill]

Just downloaded the beta for iOS and it is there as an option. I’ll test it soon. Too bad the release notes don’t mention the fix.

[carverofchoice]

Since that’s not a mistake (bug), we will need a wishlist for that feature request for people to vote for it

[carverofchoice]

Some Wyze Buds Pro users reporting a loud buzzing/humming and change in volume

Starting to get multiple users reporting similar issues with Wyze Buds Pro (seems it happens a lot when users use 1 ear bud more often than the other?), and 1 user reporting a way they seemed to have resolved it.

Loud buzzing or humming sound in WYZE BUDS buds-proPro? Try This

My WYZE buds-pro started to make a loud buzzing or humming sound. It was unbearable. Sometimes it would happen when i tapped on the controls. So I tried cleaning. Seems like if the ear hole is getting blocked it might be causinb it. I filled a Poland Spring water bottle cap with hydrogen peroxide. Remove the rubber earpiece and dip the tip in the peroxide for about 60 seconds. Just deep enough to get the screen. Brush away gently with a toothbrush. Repeat once. Swirl the earbud around a little…

Just thought I would report it in case it’s worth looking into (may not be a “bug” as much as a use and earwax issue?..but at least one user reports cleaning it did not change anything).

[nixhome2020]

Landscape for Android Tablets and iPads.

oh, sorry never mind…

SJ

[carverofchoice]

LARGE SD CARDS NOT WORKING RIGHT

I know Wyze is already aware of this bug and working on it (thanks WyzeJasonJ for passing the information on to the appropriate team), but it seems we should report it here anyway for all those struggling with this issue still.

Cards up to 128GB work fine with exFAT format, but larger cards (256GB, 512GB, etc) in exFAT will only record video for a small amount of GB before it stops using the card (I have seen reports for limits of 20GB, 30GB, 84GB, 100GB). --Some users report that formating larger cards to FAT32 makes them work as normal, but even if this is the case, the issue should still be addressed/resolved.

There is a recent report that firmware in beta-testing may have fixed this bug for V2 cameras, but we still have no report about what’s going on with the rest of the cams, including the V3.

Lots of reports about this in the following threads:

V3 camera - allow continuous recording more than 9 days

Remove the 9 day (or 100GB) limitation on continuous recording for the V3 cams. Large SD cards up to 256GB are common now that the cameras support exFAT, and even if unofficially supported, are being used in these cameras. 9 days is not enough history for many common camera applications, and motion detection is not reliable or consistent enough to remove the need for continuous recording. Seems like these cameras were updated to support a larger file system, but never removed this 9 or 10 day l…

Formatting large SD cards

Does the Cam3 properly format large (greater than 32 gb) cards, or do I need to do that before inserting it into the cam. Background - it looked like it worked on my 256gb card, The camera “saw” 256 gb, but then the camera quit continuous recording at around 30 gb a few days later.

V3 Cam SD card size?

256 didnt work, it was stopping at about 100gb for some reason, probably a software bug… but 128gb is plenty.

[peepeep]

When did the SD Card Timeline ‘Tint’ Occur?

What say you? I prefer: poll I am an: poll

 

[Aardvark]

Cannot rewind event videos until after the video is fully uploaded
This was brought up at least three times in last month’s FIF. This is an important feature that we lost, resulting in our cameras being virtually useless for some of us.

Fix-It Friday 5/6/22

https://forums.wyze.com/t/latest-app-update-has-another-mistake/226590 The last app update took away the ability to rewind event videos until after the video is fully uploaded. Apparently this was asked for by some people. All it does is cause a delay in being able to see what triggered the event - the delay can be minutes and makes the csmeras useless to me. Myself and others need to be able to see the event trigger quickly - being taken to live view is ridiculous as that can be accessed th…

Fix-It Friday 5/6/22

+1 to @ShardlowM post. Fix-It Friday 5/6/22 - #34 by ShardlowM The change Wyze made to move away from the AWS KVS Time Slider Live View page when clicking on an Event Notification still in progress in favor of the ThroughTech TUTK P2P Live View page has introduced a very serious security blind spot. I recently received a push notification from one of my cams for a Person Alert. This was on an isolated cam that should NOT have had any Person alert so I was immediately concerned. I clicked on th…

Fix-It Friday 5/6/22

@WyzeJasonJ Please restore the slider on the event screen - so that we can rewind to see what triggered an event. At the moment it was changed so that clicking an event thumbnail goes to live view until the video has finished uploading. I suspect that the underlying reason for doing this is to save money - I cannot think of any other reason you would make a retrograde change like this. Just look at the number of comments from users that have been impacted by this change. @Xchen said it was to…

[ShardlowM]

@Aardvark

This was brought up at least three times in last month’s FIF. This is an important feature that we lost, resulting in our cameras being virtually useless for some of us.

The cameras are certainly almost useless to me now.

Two days ago I got a notification - went to look at it and was greeted with the live view with nothing on it. I waited a couple of minutes before I could rewind to the start of the event. Someone was stealing my neighbours pot plants from his garden … And I was too late to do anything!!!

The cameras are no longer any use for security - there really is no point in having them since the change.

Does anyone know why Wyze removed the rewind feature???