Per request, we’ll be adjusting our document to have a slightly different order than before where requests that need more information from our community members will be at the top. Let us know how this feels and if it helps, please! Here’s our update for this week:
Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set
Could you please send in logs if you’re experiencing this? Here’s how to do it:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.
Core - Videos are not uploading to the cloud
We have beta firmware for Wyze Cam v3 and Wyze Cam Pan v2 releasing tomorrow that is targeting connectivity and Event Video stability. Hopefully this will do the trick! If you’re a beta tester, please give us feedback once you’re able to test the firmware.
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled
We’re looking into this and we’ll let you know if we have any follow-up questions!
Discord - Wyze Cam Outdoor image is not saving the rotate 180 degrees setting and it must be reapplied when entering the live stream
We have halted the Wyze Cam Outdoor camera and Base Station firmware that was released on December 7th while we look into this issue. Thanks for the report! We’ll let you know if we have further questions.
Let’s Take a Look at Some Previous Submissions
Core - Cameras appear offline in the app, though they are online and viewable
We’re still looking for microSD card logs for this topic! We’ve received a few and we really appreciate the help. If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Forum - Wyze Cam v3 microSD card playback is skipping the first minute of every hour (excluding midnight)
This fix will be in an upcoming Wyze Cam v3 release. But that’s pending some other critical bug fixes before we can release it.
Discord - Cameras that are subscribed to Cam Plus Lite cannot enable person detection when a camera is in Wyze Home Monitoring
No further update here. We’ve been able to reproduce this issue from our side and are looking through the logs. Thanks for the help!
Reddit - Event recordings are skipping/stuttering
This is a top priority for us. We’ve been making progress but it isn’t finalized. For this one, there’s work from our side but we also have to work with our partners like AWS. We know this has been an issue and we apologize for how long it’s been taking to fix it.
Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station
The currently halted Wyze Cam Outdoor firmware is expected to help with this. We’ll keep you updated about progress.
Forum - Wyze Air Purifier Insights graph is not updating when expected
We are still planning this change for the 2.38 app and are making progress!
Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again
It’s time to bring this one back! We’re doing a combo firmware release with a Wyze Video Doorbell integration and we expect this firmware to be released before the end of the year. The current plan is for the firmware to be released to beta next week.
Thanks for your time! We’ll see you next week for Fix-It Friday.