Fix-It Friday 1/6/2023

[WyzeJasonJ]

Well my Forum friends, we made it to Friday!

And it’s the first Friday of the year, you know what that means. it means it is time for this month’s Fix-It-Friday callout!

If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support, our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them.

Here’s how this works:

• We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord).
• Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply)
• Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in.
• We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look!
• The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions.
• Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies!
• Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead!

We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop.

Got a request for something new or an additional feature? Check our Wishlist to see if it’s in the works or has been requested.

If you want to see how this works, you can check this previous Fix-It Friday post:

Fix-It Friday 12/2/22

[Fix-It Friday Callout] Well my Forum friends, we made it to Friday! And it’s the first Friday of the month, you know what that means. it means it is time for this month’s Fix-It-Friday callout! If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support, our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs o…

[carverofchoice]

Notifications not working for some people when the Original VDB Button is pressed

**Note that it is understood that if VOIP is turned, then the VOIP call acts as the notification instead of the app push notification per the settings:

But there are a list of people in the following thread who are NOT using VOIP who are still not receiving the App Push notification when the Doorbell button is pressed, but many are still receiving notifications for other Motion/AI notifications, just not the button press. Please review the following thread where this is clarified by many users and many have submitted logs to help figure this out:

Notification not working when doorbell pressed

I have (2) Wyze video doorbells and both suddenly do not send a notification when the button is pressed (even on an additional phone). Notifications for motion along with VOIP work just fine. I’ve already tried the usual, clear cache, re-install doorbell, checked phone notification settings. I’ve been a Wyzer for many years and have 20+ products, so I’m used to lots of troubleshooting. Any suggestions?

(Some people are reporting improvement by flipping off the Circuit breaker to the doorbell, waiting 10 seconds, turning it back on, then rebooting the Router)

[viperinfinity]

Major one that really makes me angry with my home monitoring system. The keypads like to un-pair with the Sense hub for no apparent reason. I have to delete them from the system and re-add them for it to work for about a week. Logs 881903 and 881905 Both are not very far away from the Sense Hub. One is about 8 feet away, the other is 16 feet away

[pat.p]

Since January 1st, I’ve lost all notification history of all motion sensor v2s for Home Monitoring and a few complaints of v1 sensors as well in the forum. In the app, you no longer see the history in the calendar view neither in the sensor view. This is using the latest version of Wyze app and all FW updates.

[carverofchoice]

Will you also post what App version you are on and your Hub Firmware version? Also, do you have the HMS subscription or not?

All of the above might help us try to track down what the problem is. I just checked on mine and they are showing the history in the calendar view:

I’d just like to help figure out why it’s not working for some other people, so if you can share that info, that would be great.

[carverofchoice]

I just checked and mine was doing this on Android, but I was getting Error Code 20 instead of -1.
This happened in multiple groups. I then opened one of those cameras individually and it streamed fine, then I backed out to the group again and it kept streaming. Then I went to a different group and everything was streaming fine again. I am not sure what to think, but multiple groups failed at first until I streamed one manually, then they all started streaming like they should in the groups after that.

I will check my iPhone later and see if I can replicate the issue.

[carverofchoice]

I just checked iOS buddy, mine are streaming fine there now too. I just read on discord that others were reporting this issue and they fixed it by doing a restart/reboot, maybe with both the cameras and the phone. Let us know if it’s still having problems after attempting a reboot.

[wyzoCam]

I’ve had this behavior for years. When viewed individually I can keep a camera feed to my docked tablet open for days – but when viewed in a group inevitably one or more of the 4 cameras I am watching shows an Error Code 20. Simply clicking on the camera and backing out again recovers it immediately. I wish the app was a bit more aggressive in trying to recover open camera feeds…

[carverofchoice]

Interesting, I hadn’t seen that before now. Thanks for sharing. You say this has been happening to you for YEARS?! Yikes. sounds like something that definitely needs looking into! Thanks for adding those details.

[wyzoCam]

I don’t think its necessarily a bug, but the behavior could be improved. I live in a high density area so there is a lot of wifi interference. I expect some of the camera’s are losing connection temporarily – but it would be VERY helpful if the app recovered more gracefully. As I said, all I need to do to “fix” it is click the camera showing the error and it recovers. Then I return to the group view and I’m typically good for another few hours or so.

[habib]

I’d like to add this to the Reddit post/issue:

Full screen orientation not working? iOS 16+/iPhone12

Wyze broke the app again. I don’t get it, it’s like going one step forward two backwards. The new iOS version 2.38.3(3) has a another bug. In landscape mode when viewing a group the bottom camera is cutoff. You have to scroll to view it. See screen capture below: [IMG_2171.PNG] When you click on a camera it brings the view fine, see below: [IMG_2172.PNG] When you click on the back arrow it takes you to a single camera view in portrait mode instead back to the group view (see below) [IMG_…

[pat.p]

App: v2.38.1 (161)
Sense Hub: 4.32.11.365

I do have Hone Monitoring subscription yes.

I get the notifications when there is motion within the app but the history just isn’t logging.

Google Pixel 6 Pro, Android 13 Dec 22 update

[towelkingdom]

I saw this while perusing recent posts. Headphones issue.

Dear Wyze, It's 2023 and Your Headphones Still Don't Work

I can find multiple threads on this forum detailing how headphones won’t turn off or constantly reboot during operation. They date back to 2020. My first pair worked for about 6 months, then then wouldn’t turn off and started rebooting. I got them replaced under warranty about 2 weeks ago. As of this morning, the new pair is failing in the exact same pattern: while listening to music, I get a loud buzz for a second or so, then “Power On, Connected”. Currently it is about 5 minutes between reboot…

[carverofchoice]

Cam Plus Lite stopped allowing Person Detection in Alexa Routines which it previously allowed

Alexa does allow it for some, and was supposed to allow it, but something changed and it suddenly isn’t available for everyone anymore for some reason. People who already had them set are still able to use it, but new activations suddenly aren’t working. See some of the following threads for examples:

Possible solution for lost person detection announcements in alexa

Okay folks, what’s the latest fix for this? I’ve just gotten my first V3s (very late to to the party) and the lack of person announcements will keep me from replacing my main V2s. So far I’ve tried the renaming trick (both in Alexa and the Wyze app), multiple discoveries, and reinstalling the skill. Is there anything that actually works? Strangely what the renaming did enable was the ability to live view the camera in Alexa. But no announcements. (And yes, of course I added the camera to m…

Person detection announcement not available in Alexa app

On my Alexa app, the option to enable person detection notifications on my Echo devices is disabled on some v2 devices with PD - it says that I may need to upgrade my Wyze plan. [DC3B28B9-99F6-4E55-9DD4-B631B755B9DA] The cameras I am trying to add this to are v2s with Camplus Lite active and assigned to all of those cameras (the option for Person detection notification shows up in the Wyze app itself and event history videos show the Person tag correctly). I have a v3 with Camplus and for th…

[Seapup]

Erroneous Cam Plus popup when attempting to view Cam Plus events

This popup is primarily being reported by Cam v3 users who are subscribed to Cam Plus running the Android Wyze app.

Problem is sporadic, sometimes frequent and sometimes scarce. Event video can usually be viewed by retrying. It is not related to incomplete event transfer to cloud.

I’ve been able to reproduce this erroneous popup for all cam types subscribed to either Cam Plus or Cam Plus Lite. The issue appears to be timing related and limited to the current and previous Android Wyze app versions. I can reproduce this error for any event video by either degrading throughput (I can reallocate bandwidth to sub-DSL speeds), or simply select/tap on any event and immediately start spamming (rapidly tapping on) the event display area:

Cam Pan v2 (Cam Plus):

Cam v3 (Cam Plus):

WCO v1 (Cam Plus):

WCO v2 (Cam Plus):

v3 Pro (Cam Plus):

Cam v2 (Cam Plus Lite):

Please let us know if you need any specific debug data and what type (if logs, which Product Family and Issue Category should we select?).

Forum topic refs (there may be others):

• Wyze Cam v3 cam plus issue
• Difficulty reviewing videos with CamPlus

[BrianD61]

Still receiving Code: 1 constantly for the passed several days. Tired of force closing app and disconnecting and doing set up over and over again. Everything was fine until the most current firmware download. Almost makes me want to trash the 5 V3’s and 1 outdoor along with the 5 subscriptions.

[dandadude102]

I have a bug I would like to see fixed.
There is an iOS Wyze widget that allows one to derectly open the Wyze app to a specified camera, however this only works if the Wyze app is already open in the background. If the app has been forced closed, or has been in the background for too long and is no longer in suspended state, the widget tries to open the specified camera for a split second and fails then it goes back to the Wyze app home screen instead.

Bug can be recreated 100% of the time. Force close the wyze app, and see that the widget does not work correctly. Put the app in the background, and see that the widget works. Others have recreated the bug here Fix Wyze Widget Bug in iOS - #3 by Loki

[claystorm]

I too am having this issue. It’s not affecting the history of everything everything for HMS, but a lot / most. I’m seeing it on V2 & V1 Motion Sensors and V2 Door / Contact Sensors (I don’t have any V1 contact sensors anymore). Mostly seems to be since Jan 1, 2023. I’ve tried clearing the app cache & force closing the app with no difference.

I have an HMS Annual Subscription.

Versions:
iOS App: 2.38.4 (3) - The newest hot fix just released
HMS Hub: 4.32.11.365

[WyzeJasonJ]

Hello, hello!

We have a new batch of Fix-It Friday issues for you all today! As a (dis)honorable mention, we fixed the Error Code -1 issue for grouped cameras viewed on iOS devices. If you’ve been experiencing that problem, please download the iOS 2.38.4.3 app version from App Store.

Here’s the list of new Fix-It Friday issues we’re tracking:

Core - Wyze Cam v3 Pro is not detecting people when subscribed to Cam Plus

This appears to be related to the rotate image 180° setting. We have applied a fix from the cloud side that seems to be working for the people we’ve spoken with. We’re working on a more robust firmware fix for this issue as well. If you’ve experienced this, could you please let us know if you had been using that setting and if you’re still running into this problem?

Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution

We are working on improvements for this in the 2.39 app. We’re aiming for the beta to start next week.

Forum - Notifications not working on Wyze Video Doorbell when the button is pressed

Our team is looking into this one! We’ll give you an update later.

Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub

We’re looking into this from our side and will provide updates later.

Let’s Take a Look at Some Previous Submissions

Discord - Wyze Cam Outdoor image is not saving the rotate 180 degrees setting and it must be reapplied when entering the live stream

We have released firmware 4.X.4.418 to the public and we’ve heard confirmations that this problem is now resolved. We’ll remove this from our update list next week.

Reddit - Wyze Outdoor Cam gets stuck at 1/3 without reset of the base station

The fix for this was included in our recent updates. Are you still experiencing this? If we don’t hear back from anyone still having this problem, we’ll remove this from the update list next week.

Forum - Wyze Air Purifier Insights graph is not updating when expected

Is this still a problem for anyone? We’ve received feedback from multiple people that the current app version has resolved this for them. If we don’t hear back from anyone still experiencing this bug, we’ll remove it from the update list next week.

Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set

It looks like some of the Wyze Cam v3 Pro rotate image 180° reports got mixed into here. It makes sense because they have some overlapping components. So we’re still looking for logs about this issue! Please help us if you’re experiencing this problem! Here’s how to do to give us logs:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.

Core - Cameras appear offline in the app, though they are online and viewable

We still could use some more logs for this problem! If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:

When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:

microsdcardlogs@wyze.com

Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again

We’ve had a delay in the beta firmware release for this but still plan to release it for testing in the future. We’ll keep you posted!

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)

This is still planned for the next firmware update. We’ll let you know if that changes!

Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled

We continue to be on track for 2.39!

Reddit - Event recordings are skipping/stuttering

We’re still in progress developing this fix. It’s a high priority and we’ll make sure to update here as we progress.

And that’s all we have for you today! Thanks for tuning in. If you see any of these issues reported in the wild, please direct people to this post so they have access to the information. We’ll be back next week!