Hi when i go to an event to watch it, I get a pop saying " Event Videos are available for cam plus devices. To use this feature, please go to our Sevices page and assisgn a serivce such as cam plus to this camera" I have an active subscription and it is assigned. any ideas? thanks

I am having the same issue, tried everything i can think of, did a chat session, they just said send a log file and wait for a firmware update, anybody have a fix for this? paying for cam plus and it dont work??? [Screenshot_20221213-104649]

Also, if the video will play it says it 20 seconds but will only play 2 seconds of the 20 second video.

I’m not sure why, but the app and the server aren’t on the same page. Some questions… Did you attempt the steps above :point_up: to try and resync the app and cam to the server? When you test, only test on new videos created. The old ones may not work. What app version and firmware version are…

[image] Beanbuff: when i go to an event to watch it, I get a pop saying " Event Videos are available for cam plus devices Wondering if you can help with this issue… Are you running Android and also viewing via mobile/cellular, limited bandwidth WiFi or non-US based connection?

[Screenshot_20221223-154638] [Screenshot_20221223-154548]

App and cameras are the latest firmware, Was a trial subscription turned to paid, cancelled all subscriptions and reordered Android phone app, good connection

Thx for the updated screenshots and info. This is currently being looked into to see if it can be reproduced and a source identified. What app version number?

[image] gpilon196: US connection Good bandwidth In your screenshot from yesterday with erroneous popup, you are not using WiFi. You are using mobile/cellular connection. Now that you are on WiFi, can you try to access this same Event video? [eff3a0ccc4553691d9f24006d7c27c19cd1b6ceaR]

V2.38.0(153) is the app version

Wyze Cam v3 cam plus issue

Cameras

Seapup January 9, 2023, 2:24am 28

Issue has been noted. Please hit the “like” button on the Fix-It Friday post to gain Wyze attention to this issue:

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Wyze Cam v3 cam plus issue

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