Erroneous Cam Plus popup when attempting to view Cam Plus events
This popup is primarily being reported by Cam v3 users who are subscribed to Cam Plus running the Android Wyze app.
Problem is sporadic, sometimes frequent and sometimes scarce. Event video can usually be viewed by retrying. It is not related to incomplete event transfer to cloud.
I’ve been able to reproduce this erroneous popup for all cam types subscribed to either Cam Plus or Cam Plus Lite. The issue appears to be timing related and limited to the current and previous Android Wyze app versions. I can reproduce this error for any event video by either degrading throughput (I can reallocate bandwidth to sub-DSL speeds), or simply select/tap on any event and immediately start spamming (rapidly tapping on) the event display area:
Cam Pan v2 (Cam Plus):
Cam v3 (Cam Plus):
WCO v1 (Cam Plus):
WCO v2 (Cam Plus):
v3 Pro (Cam Plus):
Cam v2 (Cam Plus Lite):
Please let us know if you need any specific debug data and what type (if logs, which Product Family and Issue Category should we select?).
Forum topic refs (there may be others):