Have 3 Cam 3s with Cam Plus. Events are shown but often when i try to review it gives an error message to go to sevice page and sign the camera. On going to the service page everything is fine. I would like to use CamPlus but at present it does not seem to come up to expectations.

Can you send a screenshot of this error

[Screenshot_20230105-164738_Wyze.jpg]

After opening up the event to full screen like that, where are you clicking to get that popup? What happens if you click the green bubble with the ? In it?

It does not play automatically, then when I click it this message comes up. It is happening randomly. I had someone come to the front door today. This first video does not play and I get this message. The next one plays fine.

Where on the screen are you clicking to get that message

Issue has been noted. Please hit the “like” button on the Fix-It Friday post to gain Wyze attention to this issue: [image] Fix-It Friday 1/6/2023 Wyze News Erroneous Cam Plus popup when attempting to view Cam Plus events This popup is primarily being reported by Cam v3 users who are subscribed to Cam Plus running the Android Wyze app. [edffF4v19c0a825cefafd7cdfc1a27453] Problem is sporadic, sometimes frequent and sometimes scarce. Event video can usually be viewed by retrying. It is not related to incomplete event transfer to cloud. I’ve been able to reproduce this erroneous popup for all cam types subscribed to either Cam Plus or Cam Plus Lit…

Difficulty reviewing videos with CamPlus

Cameras

Seapup January 9, 2023, 2:23am 7

Issue has been noted. Please hit the “like” button on the Fix-It Friday post to gain Wyze attention to this issue:

Topic		Replies	Views
Missing Event Videos? Popup Services & Integrations cam-plus	1	300	May 30, 2022
Erroneous prompt to upgrade to Cam Plus after viewing Event Services & Integrations cam-plus	29	1664	February 11, 2023
Wyze Cam v3 cam plus issue Cameras cam-v3	29	2011	April 16, 2023
Paid for cam plus and can't see 80% of events! Cameras cam-pan-v3	3	555	January 22, 2023
Cam plus not recording Services & Integrations cam-plus	9	1109	March 7, 2022

Difficulty reviewing videos with CamPlus

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