Difficulty reviewing videos with CamPlus

Have 3 Cam 3s with Cam Plus. Events are shown but often when i try to review it gives an error message to go to sevice page and sign the camera. On going to the service page everything is fine. I would like to use CamPlus but at present it does not seem to come up to expectations.

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Can you send a screenshot of this error

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After opening up the event to full screen like that, where are you clicking to get that popup? What happens if you click the green bubble with the ? In it?

It does not play automatically, then when I click it this message comes up. It is happening randomly. I had someone come to the front door today. This first video does not play and I get this message. The next one plays fine.

Where on the screen are you clicking to get that message

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