Fix-It Friday 8/4/2023

[WyzeJasonJ]

Well my Forum friends, we made it to Friday!

You know what that means. it means it is time for this month’s Fix-It-Friday callout!

If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them.

Here’s how this works:

• We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord).
• Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply)
• Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in.
• We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look!
• The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions.
• Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies!
• Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead!

We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop.

Got a request for something new or an additional feature? Check our Wishlist to see if it’s in the works or has been requested.

If you want to see how this works, you can check this previous Fix-It Friday post:

Fix-It Friday 7/7/2023

[Fix-It Friday Callout] Well my Forum friends, we made it to Friday! You know what that means. it means it is time for this month’s Fix-It-Friday callout! If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are …

[SlabSlayer]

@Rulwiz

Cameras in groups don’t load

Are you still on iOS or on Android?

What does the resulting “don’t load” look like?

[IL1]

When users travel out of the usual time zone, when we return to our camera location, the timestamp on our notifications still follow the time zone we traveled to.

This affects both iOS and Android. Deleting cache, reinstalling app, and syncing time do not seem to help the issue. Please see below threads for more info:

Notification time conflict with Event log time

HELP My notification times are different than the correct times shown in my event log. Cameras have all been synced and event log times are perfect. However, when I receive notification banners, times in notifications are not correct. Being the event logged time is correct, I believe this is a problem in the WYZE app as my phone is synced properly to the event log. How to I get the notifications to show the correct time?

3 hours of difference in notification

When I get a notification on my iphone and ipad, It’s three hours behind the actual event time. The timestamp is correct when viewing the event in the app. The notification happens at the actual time, but the time shown on the notification is 3 hours behind. For example: At 11am, I get a notification that a person was detected at 8am, but the actual time is 11am. I’ve used the “Sync time” feature and also deleted and reinstalled the app.

Time on iOS notifications is wrong

[image] I recently traveled to a place that had a 3 hour time difference and now that I am home all the iOS notifications show an event but with the time of -3 of my current time. The camera time is up to date (and correct). I have tried “sync time” on all cameras and rebooted them multiple times. What am I missing? An example of the problem is a clip is captured at 8am est and the notification comes at 8am but says 5am (but the clip shows the right time in the app).

Here’s a sample:

[R.Good]

Issue with Turn off push notification options
Specifically Option “Until I turn it back on”

Whenever I set this option, it seems to turn itself back on after 24 hours.
I have witnessed this behavior since the release of this feature

Which if there is a 24 hour timer, then it really isn’t “until I turn it back on” and should be changed to Turn off for 24 hours.

[SlabSlayer]

Gotcha. Your profile is still listed as iPhone\iPad.

I had massive problems with loading cams within both 2.44 updates as well running Android 11. Many took forever “Loading Live Stream” and then gave me Error 20. Posted that in both 2.44 release threads. I reverted back to 2.43.5.313 so I can view my cams. I didn’t try taking them out of the groups.

[SamJ]

I’ve tried everything possible to troubleshoot this.
Even device factory reset and app delete/reinstall.

Has been an ongoing issue since at least 2019.

Time on iOS notifications is wrong

Still happening in 2023… Just got my doorbell setup and noticed the app notifications were 5 hours off. Time within camera was correct, phone time is set to automatic, never had issues with this with other apps. Just this one. Tried everything: clear cache, sync time, restart app, delete app, reinstall app, signed out, signed in, changed iPhone time to manual, revert back to automatic, restart phone, factory reset doorbell and set everything back up. Was on chat support for 30-40 minutes, bu…

[mvb]

I noticed this morning after reviewing an event that occurred a few hours in the past, when I exit the viewed event, the list of events jumps ahead a number of hours instead of staying on the event that I viewed.

For example: event at 12:56 am, exit and it shows events at 6:06 am, even though there are at least 30 recorded event in between.

Android version 2.44.1.326

[Seapup]

When 1st coming into the Wyze app version 2.44.1.1 for iOS or coming back into the iOS app after force-closing, tapping the Events tab icon results in a blank events list (no call to populate events list is made):

Issue does not exist under Wyze app version 2.44.1.326 (Android), issue is iOS version-only.

Log ID: 1132794

Reference full post: Wyze app hotfix - Released 8/3/2023 - #12 by Seapup

[WyzeJasonJ]

Hi, folks!

Are you ready for our new batch of Fix-It Friday submissions? I hope so! Thank you to everyone who submitted bugs for review and voted. Here’s what we have for the month of August:

Reddit - Bluetooth issues on Pixel phones affecting pairing for Bluetooth devices

We sent out a hotfix for this earlier this week! If you’re running into this trouble, please check for an update. There is a small percentage of folks who may not have access to the update yet because we have to hold a small percentage of the release back to be able to halt a release if there are problems. We expect everyone to be able to get the update next week.

Forum - Issue with ‘Turn off push notifications’ option, When using the setting ‘until I turn it back on’ it turns itself back on after 24 hours

We are looking for logs for this submission. Could you please also check if you have any Rules set up that would affect notifications? Here are the log instructions in case you can help us dig into this issue:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.

Discord - Camera time and notification time do not match

We have our developers looking into this issue and have been collecting logs. We’ll let you know if we need any more information!

Facebook - Cam Plus subscribers unable to filter events

We’ve been seeing reports of this and are looking into it now! If we need further logs or anything, we’ll do a callout for them.

- Let’s Take a Look at Some Previous Submissions -

Core - Playback stutters when selected for the first few seconds of Playback from the microSD card

We are working on a new firmware build for Wyze Cam v3 due to the issues we saw in our metrics with the one we were gradually rolling out. If you feel strongly that you want access to this update, you can flash the firmware using the file saved on our Release Notes page:

Release Notes & Firmware

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)

We are working on a new firmware build for Wyze Cam v3 due to the issues we saw in our metrics with the one we were gradually rolling out. If you feel strongly that you want access to this update, you can flash the firmware using the file saved on our Release Notes page:

Release Notes & Firmware

Core - Error 3001 is happening on cameras such as Wyze Cam v2

We now have a build in beta testing that looks promising! Beta testers, please give it a try and let us know if you still experience the 3001 issue on the test firmware.

Reddit - Wyze Cam Pan v3 does not return to set home position

We saw some folks asking about this one in the last week, so we’re moving this entry up higher to give it more visibility. We have put together a detailed post showing what is happening, what we’re looking at, and what we’re working on to improve this issue. You can find it here:

Wyze Cam Pan v3 Drift Update

Problem Statement We have identified noticeable drift for Waypoints when Pan Scan is used on Wyze Cam Pan v3. This is a general challenge across all of the Pan-Tilt-Zoom (PTZ) cameras due to hardware limitations. On Wyze Cam Pan v3, we can pre-set 4 Waypoints (A, B, C, and D) in total. When monitoring Waypoint B, there are two track paths: 1) it moves from Waypoint A after monitoring Waypoint A; or 2) it has moved from Waypoint C after monitoring Waypoint C. With these two different paths, an o…

Core - Wyze Cam Pan v3 randomly stops recording

We have a fix for this in beta! Please try out 4.50.4.4767 if you’re a beta tester and let us know how it performs!

Bonus Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid

We are working on a new firmware that resolves this issue. Thank you for your patience!

Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras

We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out?

Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory

We’re looking into the submitted logs for this now! We’ll let you know if we need more later.

Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90

We added some improvements in the 2.44 app! Is anyone still having trouble with this? We are working on further improvements for future software.

Core - Cameras appear offline in the app, though they are online and viewable

QA found some bugs with this firmware and the team is working on resolving them. We’ll send another build to QA when it’s ready.

Forum - Wyze Sprinkler Controller schedule skipping days

We’ve been continuing to check logs and still aren’t able to figure out why this issue is happening for some folks. It looks like Rules are a functional workaround. If you’re affected by this, please try that method of control! We’re going to keep an eye out for more discussion on this one. It’s possible that our outcome here will be providing replacements as needed and recommending Rules if we aren’t able to identify a root cause.

Thanks for your time! Have a wonderful weekend.

[WyzeJasonJ]

Howdy, everyone!

It’s time for Fix-It Friday! Here are our notes for you this week:

Discord - Camera time and notification time do not match

We’re still looking into this issue. Could you please let us know if the devices affected are Wyze Cam v2 or if this is also happening on other cameras?

Forum - Issue with ‘Turn off push notifications’ option, When using the setting ‘until I turn it back on’ it turns itself back on after 24 hours

Through investigation with the reporter, it looks like this may be related to a forgotten Rule that was turning notifications back on. If this is affecting you, please check for Rules and let us know if you had one set for turning on notifications. If we don’t hear about different cases before the next update, we’ll remove this from the update list.

Reddit - Bluetooth issues on Pixel phones affecting pairing for Bluetooth devices

Is anyone still experiencing this issue after the 2.44 hotfix app update? We’ve seen that some OnePlus phones are still experiencing difficulty and we’re looking into this. If you have a different kind of phone and are still having trouble, please let us know!

Facebook - Cam Plus subscribers unable to filter events

This looks like a complex issue that will involve multiple teams to isolate the root cause. We’re working on it now! If we need any info from affected folks, we’ll let you know.

- Let’s Take a Look at Some Previous Submissions -

Core - Playback stutters when selected for the first few seconds of Playback from the microSD card

We have a new firmware in beta right now. Please give it a try and let us know if this issue is resolved!

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)

Please try out the new beta build, testers! We’d love feedback about this issue.

Core - Error 3001 is happening on cameras such as Wyze Cam v2

We now have a build in beta testing that looks promising! Beta testers, please give it a try and let us know if you still experience the 3001 issue on the test firmware.

Core - Wyze Cam Pan v3 randomly stops recording

The fix for this was just released to the public! Please try firmware 4.50.4.4767 and let us know if you continue to have any problems. If nothing is reported, we’ll remove this from the update list next week.

Forum - Wyze Sprinkler Controller schedule skipping days

We saw someone post an interesting theory about this over in the forum and we’re looking into it with our engineers. We’ll let you know if that holds the key!

Reddit - Wyze Cam Pan v3 does not return to set home position

We are working on a new firmware that has an update for the Waypoint drift issue. We’ll let you know when the build heads to external beta testing!

Bonus Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid

We are working on a new firmware that resolves this issue. Thank you for your patience!

Reddit - Phone call audio has to be turned on to hear audio through the iOS app for grouped cameras

We haven’t been able to reproduce this and are looking for help with gathering data. If you’re affected, could you please post a screen recording of this issue so we can check it out?

:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:

We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.

Forum - When Wyze Cam v3s are in a group some of them will fail to load live feeds and return an Error Code 90

We added some improvements in the 2.44 app! Is anyone still having trouble with this? We are working on further improvements for future software.

Core - Cameras appear offline in the app, though they are online and viewable

QA found some bugs with this firmware and the team is working on resolving them. We’ll send another build to QA when it’s ready.

Thank you for reading! Have a rockin’ weekend, friends.

[R.Good]

@WyzeJasonJ

Through investigation with the reporter, it looks like this may be related to a forgotten Rule that was turning notifications back on.

Totally was,

[IL1]

@WyzeJasonJ

Discord - Camera time and notification time do not match

We’re still looking into this issue. Could you please let us know if the devices affected are Wyze Cam v2 or if this is also happening on other cameras?

This is happening to all my cameras (V2, V3, OG). All my notifications are giving the wrong times in the notification itself. It appears to be an app/server-level issue.

Here’s a quote from @mark-d-edwardsicloud:

@mark-d-edwardsicloud

I’ve started seeing this issue since traveling to Europe and back to the US. My iOS notifications have a time that is now 6 hours ahead. My family also see the same problem on their phonies. As a previous iOS developer I can tell you that the messages in those notifications come from Wyze server side. The app itself has nothing to do with the notification until you tap on it. Some how the Wyze app had previously realized I was in a different time zone and told Wyze. All notifications since have been stuck in that time zone.

[jeff_sloan]

All V3 and V3 Pro cams are not working correctly with the status light.
This has been mentioned in several beta release comments.
The red light is coming on when there is no event recording set at all.

According to WYZE’s own information, during normal operation, the red light should only come on only when an event is recording to the cloud, or when the camera is being viewed live.
It should not come on as it does now, when it sees motion, and no events are being recorded.

The last public (non-beta) firmware that works properly in this respect is 4.58.0.3210, back in Dec 22.

[HiddenKnight]

Cam V3 giving off double vibrations and or sounds for one notification card.

[fred2028]

@WyzeJasonJ can we bump the pri on this one? It is affecting paying Cam Plus subscribers and the inability to filter by People only (to remove all the Wyze noise recordings) takes away a huge incentive to pay for the service. It affects Android but not iOS and was not a problem in v2.43.0.312, so it should help the team isolate. This has been broken for many weeks with no update on progress.

The breakage is that the Cam+ filters are not tappable. I had that filter selected when I downloaded the breaking build and the filter was stuck on. After reinstalling, the filter is now stuck off.

[WyzeJasonJ]

This is already a high priority for us, One of the issues is we have a hard time replicating it, it seems it does not affect everyone. I use Android with Cam Plus and can not replicate the issue. If you could are you able to make a video showing what is happening and submit a log?

[WyzeJasonJ]

@WyzeJasonJ

Discord - Camera time and notification time do not match

We’re still looking into this issue. Could you please let us know if the devices affected are Wyze Cam v2 or if this is also happening on other cameras?

For anyone experiencing this issue could you try something for me, please manually adjust your cellphones time zone to a different one and wait 10 minutes, Then change the time zone back and see if that fixes the issue. If it doesn’t please submit a new log and give me the log number. Thank you for your help.

[IL1]

Settings > General > Date & Time > Set Automatically (uncheck)

I set my iPhone’s time zone to London, and my iPad began to receive notifications in London time.

When I manually set it back to EDT, my notifications show the correct time. I’ve unset the manual override and the notification time remains correct.

[fred2028]

I’ve already submitted a log for this weeks ago and the reply I got was a generic “we are looking into it”. You can look up my most recent log. Feel free to use my account to repro, it’s consistent.