UPDATE:
This is an issue that has been reported in several threads and the Fix It Friday thread. Wyze has confirmed the issue and stated it is being worked on.
It began with release 2.44 and continues into 2.45 affecting isolated users. To date, I have not seen a successful fix or workaround in those app versions. The only successful path I have read is a reversion to App version 2.43 which is detailed in the threads linked.
Facebook - Cam Plus subscribers unable to filter events
This looks like a complex issue that will involve multiple teams to isolate the root cause. We’re working on it now! If we need any info from affected folks, we’ll let you know.
See these threads for posts from users affected:
Android. Subscribed to Cam Plus Lite.
Events. Person filter button at top left of Events List cannot be deselected. If enter Filter section, Person (under Cam Plus Only section) cannot be deselected. If Clear All at top right of section, Person IS deselected - but CANNOT BE RESELECTED, neither in the Filter section nor via button at top left of Events List.
The only way I’ve found to display those Events tagged Automation is to deselect Person and Motion via the buttons at top left of Even…
I have a Cam Plus unlimited subscription good through March 2024. As of a few days ago, I cannot select ANY cam plus event filters. On the Events page itself, the cam plus “People” icon is there, but it cannot be selected either.
I have signed out, closed and then ended the task and cleared cache within Android settings, reopened and signed back in, to no avail.
No other apps have been added.
Wyze app version: 2.44.1 (326)
Android version: 12
What’s the scoop?
Hello,
I have an active Cam Plus subscription for all of my cameras (cam v3), however in the events tab on the app I’m unable to filter by any smart detection (person, pet, etc.).
I’ve tried clearing the app cache, re-installing the app, removing and re-assigning the licenses to each camera, but nothing has worked.
App version (android): 2.44.1.327
Camera versions (v3): 4.36.10.4054
Selecting “Person” at the top does nothing and using the filter button to select other smart detections does …
I noticed this as of lately, why is my PERSON option (filter) in EVENTS untouchable, or greyed out??
I have cam plus, and its always worked before until recently touching it does nothing.
Any ideas? I have logged out and back in and the app is up to date.
Also I have forced quit, removed all cache and data, signed out back in, and nothing.
This might be an ANDRoid thing, as its fine on the ipad.
Ipad version 2.44.5 (3) and android its v2.45.0 (342)
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