I have a Cam Plus unlimited subscription good through March 2024. As of a few days ago, I cannot select ANY cam plus event filters. On the Events page itself, the cam plus “People” icon is there, but it cannot be selected either.
I have signed out, closed and then ended the task and cleared cache within Android settings, reopened and signed back in, to no avail.
I too have this issue and it seems to be after the update on 8/3.
I am on the latest version 22.214.171.1246
I have gone as far as reinstalling the app, deleted all of my cameras and set up as new devices. Still cannot select any filters. I have sent in a support ticket as well, not sure where that will go. Urgently need this issue resolved.
Yep. I do it all the time when an update goes south. I have done it four times with 2.44. Twice with each update.
Go to APK Mirror, download the APK file for the version you want. Don’t download the bundle package one because that needs the APK Mirror installer which you can also get… Unless your OS won’t let you launch APKs from your file browser. I use a 3rd party File System Manager w\ full permission.
Uninstall the current Wyze App. Go to your file browser Downloads folder. Click the APK. Give your OS Permission to run APK installs. Let it install.
I am having the same problem. I cannot select to filter by Person using either the button at the top of the Events page nor the checkbox from the Filter page.
I’ve tried logging out and back into the app, clearing the app cache, and restarting my phone.
I noticed the problem today on v126.96.36.1996, updated to v188.8.131.527 and still have the problem. My phone is a Samsung S10e. (I have another phone with an older version of the app; am not updating it to avoid getting the problem there too.)
I have Cam Plus Lite with person detection (for which I choose to pay $9 a month). I am still getting the Cam Plus popup ads like usual when clicking the buttons (those are a continual annoyance but that’s another topic - is there any thread on that?).
I have sporadically gotten this problem on older versions of the app too. In those cases it would usually only affect either the “Person” button on the Events tab or the “Person” checkbox on the Filter page, not both of them, so there was always a work-around.
Not sure what is wrong. It sounds like you have already gone thru the steps I would have taken. And, since it seems to be affecting both CP and CPL, it doesn’t look like that helps isolate it.
The only suggestion I have is to post your experience of this issue with some screenshots and detailed descriptions, and an App Log Number, over on the App Release thread link I placed in my last post so that Wyze can pick it up and take a look.
Beyond that, if waiting isn’t an option, you could uninstall the app and manually install an older version from an APK download (links above in post #8)
How many cameras do you have? Since you choose to pay $9 dollars per month for Cam Plus Lite, you might want to look at Cam Plus which is $1.67 per month per camera. Even Cam Plus Unlimited is $8.25 per month.
The app is now at 2.44.1 (327)
I cannot select Cam Plus filters from the “filters” screen, and the “Person” button on the events page cannot be selected. Still not working.
ALSO, after viewing a captured video that is many hours old, when returned to the event list, it goes back to the top (the latest videos) instead of the timeframe I previously selected.I then must scroll through the video list back to where I was to view the next chronological video.
I have seven cameras of various types, each associated with a yearly unlimited CamPlus subscription. The app WAS working fine two weeks ago. What the hell?
Thank you; I know I can get Cam Plus Unlimited Annual for less than what I’m currently choosing to pay for Cam Plus Lite. (This makes the continual Cam Plus ads even more ridiculous - if I switched, then Wyze would get less money from me; is that what they really want?) I have other reasons for not having wanted to switch from CPL to CP so far. I did however now find out that one concern I had may not be an issue, so I may still eventually switch.
The significant part for you is you get better service with CamPlus than with CamPlus Lite. And of course if (when) you add cameras, it does not add to your cost. Personally I went with CamPlus Unlimited right after it was introduced. Currently I have 44 cameras on Unlimited and I see it renews in about a month…
Yes, I will renew it.