Same here! The purple Cam+ on the events page is gray. On the filters page, the options are available but cannot select. The tech support on chat keeps saying to update my app… On the play store there’s nothing to update to… I called the wizards, said to check the status page of any issues, there hasn’t been a post on wyze status since June… Engineering asked for screenshots, so I emailed them. Hopefully they fix soon, just wish they would of posted on their system status page and save me the time of chatting and calling in…
All was fine until an update several weeks ago. I waited for the next release on Play store, which was today, August 19th, and the problem is not yet fixed.
Wyze app is now at v2.44.5 (330), but the problem is still there. I cannot select ANY Cam Plus filters from the Filters page, and the “Person” button on the Events page cannot be selected. I’ve multiple cameras on an unlimited Cam Plus license good into 2024.
The fact that a previous update appears to have broken this aspect should make it easy enough to find and fix the problem. Yet here we still are.
I don’t like to download APK files from the internet either. I use Amaze File Manager to backup and make my own APK file of Wyze Apps I got from the PlayStore. Amaze is free, open source, no data collected or shared with 3rd parties.
Go to the Wyze App Archive on APKMirror and download the no dpi Wyze 188.8.131.523 App APK to your default Downloads folder. Uninstall the Wyze App, then side load the downloaded APK by clicking it in your file browser. You may need to give your device permission to install Application Packages from your Downloads folder.