Where has the Person detection filter gone to in events with Cam Plus Lite?

Wyze App
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1

Hi,

I have Cam Plus Lite and I was always able to filter on Person detection events in the Android app. Now, with the new app, it seems I cannot use this filter anymore. Is this yet another functionality that has been removed while it used to be included?

Please tell me I am just not looking in the right location and that this still is possible with Cam Plus Lite.

2

On iOS top left corner on the events tab.

IMG_0619
IMG_0619828Ă—1792 77.3 KB

And on camera settings

IMG_0620
IMG_0620828Ă—1792 60 KB

3

Same under Android:

Screenshot_20240920_205958_WyzeBeta
Screenshot_20240920_205958_WyzeBeta1080Ă—2854 170 KB

Screenshot_20240920_210317_WyzeBeta
Screenshot_20240920_210317_WyzeBeta1080Ă—2599 112 KB

4

I guess you both have Cam Plus instead of Cam Plus Lite? Because I see that button to filter on Person detection events, but when I tap it I get a screen to sell me a subscription:

Screenshot_2024-09-21-03-50-59-792_com.hualai
Screenshot_2024-09-21-03-50-59-792_com.hualai1080Ă—2400 202 KB

I do have the person events still btw, I just can’t filter on them which is annoying because I have a lot of motion events because of insects, the wind, etc.

Screenshot_2024-09-21-03-56-42-144_com.hualai
Screenshot_2024-09-21-03-56-42-144_com.hualai1080Ă—2400 162 KB

5

Nope. All my cameras are on Lite.

6

Hmm okay, then it seems to be a bug I guess. I will reinstall the app to see if that helps.

7

Just reinstalled the app and still the same issue. All my 7 cams are on Cam Plus Lite.

I also checked the advanced filter screen and the person filter is not available:

Screenshot_2024-09-21-04-10-05-955_com.hualai
Screenshot_2024-09-21-04-10-05-955_com.hualai1080Ă—2400 156 KB

8

Have you tried going into Settings of each camera - Event Recording - Smart Detections?

I am on Cam Plus Lite (but App version 2.50) and see this screen.

IMG_0177
IMG_01772048Ă—2732 165 KB

9

Thanks for the suggestion. I just checked each single camera and they are set up like this:

Screenshot_2024-09-21-04-32-52-283_com.hualai
Screenshot_2024-09-21-04-32-52-283_com.hualai1080Ă—2400 99.9 KB

Screenshot_2024-09-21-04-31-16-107_com.hualai
Screenshot_2024-09-21-04-31-16-107_com.hualai1080Ă—2400 103 KB

The app version I use is 3.1.0.564 (latest version).

10

I just went through the version history:

Screenshot_2024-09-21-04-48-28-257_com.apkpure.aegon
Screenshot_2024-09-21-04-48-28-257_com.apkpure.aegon1080Ă—2400 155 KB

It seems version 3.0.5.558 has introduced this issue with the “new filter design”.

I downgraded to 3.0.0.519 and this fixed the issue. Is there an easy way to report a bug without going through the support chat?

11

In the App you can Submit a Log. Then post your Log Number on this forum and Tag “WyzeJasonJ” by putting an at sign before his name.

12

I can verify that your fix works, good work, thanks! :+1:

Gave AI a swing at it:

13

Having this exact issue.
I only have V3 cameras and below. Where can I download the older version as mentioned above?
Thanks.

14

Haha, great! I still have to log the bug so they can fix it, but that will be something for later today or one of the next days.

15

I always use APKPure to find older versions of Android apps.

16

Here is the link to grab older Wyze App versions for Android.

17

No way for iOS.

18

I’m using Android.

19

Downgraded to the aforementioned version.
Issue resolved, thanks all.

20

Beta version 3.1.5.b566 fixes it