the time Zone is Mexico City, our current president decided last year that we will no longer apply the “Daylight saving time” in our country (with the exception of the US Border States)… in general so many systems are having issues with this date update apparently… but what I don’t get with Wyze is that not even the “Sync Time” feature is working.
I have restarted my phone, restarted all the cameras, deleted and reinstalled Wyze app., so it s also the latest version, … all the cameras have the most recent Firmware.
Have tried setting my phone time manually and automatically, but it does not update on the cameras
Notice that I have 2 Locations for my cameras. The TIME is correct in one location, but incorrect in the other one.
Your posts haven’t been ignored. Your posts actually sparked more PM discussions behind the scenes trying to determine the exact mechanism of how the cams are time synced.
What is unclear is if all cams within an app\account are time synced to the phone time or the server time at the time of sync; and if each cam is then adjusted to the time zone of the router it is on using the GPS data gathered when the cam was installed to that network; or if the cams are using a time server for their sync and then adjusting by IP origin thru the ISP.
The discussion is still ongoing and hopefully we can get some information from Wyze that may help identify the root of the anomoly.
Just out of curiosity. When you say you have two locations, do you mean that the three cams above that are not displaying the correct time with your phone are on a different WiFi network and\or ISP than the two shown that are showing the correct time? That the tyme sync issue is geographical location specific? Were these two locations previously in different time zones?
Whenever I do a Clear Cache, I make sure to also log out of the app, force stop the app process, and reboot the device while I power cycle the cam.
On one of the cams that is on the “off time” network, after you verify that the router has the correct time, run a new setup on one of the cams to see it that will reset the time. Don’t delete it from the app, just do a new device setup and name it the same thing.
As i mentioned earlier, while using playback the time was correct while searching the event… but obviously the recording showed the wrong date (1+ hour)… it would be great to check if this won’t mess with the event search…