Notification time conflict with Event log time

[Davenht]

HELP
My notification times are different than the correct times shown in my event log. Cameras have all been synced and event log times are perfect. However, when I receive notification banners, times in notifications are not correct.
Being the event logged time is correct, I believe this is a problem in the WYZE app as my phone is synced properly to the event log.
How to I get the notifications to show the correct time?

[IL1]

Have you tried reporting this to Support? I see an issue with my notification time ever since I traveled out of the country and back.

Now the notification time is correct, just in a different time zone than where I am. It hasn’t bothered me enough to contact support, and I’ve been waiting to see if it would magically fix itself.

[prislini]

I have exactly the same problem after returning from a different time zone. Notification time is off. I use iPhone app. I even remove it and reinstalled the app again without avail.

[IL1]

I wonder if this is an iOS-only issue. Anyway I’ve contacted Support and they said it is a known issue that they are looking to fix.

On another note, I found this article on Wyze Support. It didn’t help me but maybe it can help someone out there:

Incorrect Time displayed

[Snocap]

Same here after a trip outside my home time zone. This was around the 4th of July, returned home on the 11th and ‘notifications are not synced’ to location of cameras. Sigh! Wyze App

[IL1]

Tha August Fix-it Friday is up.

Please click below link to my post under Fix-It Friday and like that post, not this one, if you want to vote for this notification time issue to be fixed.

Fix-It Friday 8/4/2023

When users travel out of the usual time zone, when we return to our camera location, the timestamp on our notifications still follow the time zone we traveled to. This affects both iOS and Android. Deleting cache, reinstalling app, and syncing time do not seem to help the issue. Please see below threads for more info: https://forums.wyze.com/t/notification-time-conflict-with-event-log-time/272133 https://forums.wyze.com/t/3-hours-of-difference-in-notification/271770 https://forums.wyze.com/t…

[LUVnLIFrU]

I have the same issue. And I haven’t traveled outside my zone

[IL1]

Looks like there is a workaround from @WyzeJasonJ to fix this issue now. See if this works for you.

@IL1

Anyway, for people bothered by it you can try this.
Not sure if all the steps are needed:

1. Manually set your phone’s time zone to another one.
2. Wait 10 minutes.
3. Manually set your phone’s time zone back to your current time zone.
4. Unset the manual time zone override.

On iOS: Settings > General > Date & Time > Set Automatically (uncheck)

[LUVnLIFrU]

Hi!! Thanks for the tip on IOS settings for time. It corrected the conflict with my time stamp

[Snocap]

Tried said workaround. Did NOT fix.

[IL1]

Can you submit a log with screenshot showing the notification time difference? Hopefully Wyze can look into this.

[LUVnLIFrU]

I’ve corrected it by doin the time change and then back like suggested in the forum. So far that’s worked.

[Snocap]

Log sent!

[littleredgt2013]

I noticed my notifications are sometimes 12 hours off. They’ll say “AM” when it is “PM”. I have not travelled outside of my time zone.