IL1
August 5, 2023, 2:43am
7
When users travel out of the usual time zone, when we return to our camera location, the timestamp on our notifications still follow the time zone we traveled to.
This affects both iOS and Android. Deleting cache, reinstalling app, and syncing time do not seem to help the issue. Please see below threads for more info:
HELP
My notification times are different than the correct times shown in my event log. Cameras have all been synced and event log times are perfect. However, when I receive notification banners, times in notifications are not correct.
Being the event logged time is correct, I believe this is a problem in the WYZE app as my phone is synced properly to the event log.
How to I get the notifications to show the correct time?
When I get a notification on my iphone and ipad, It’s three hours behind the actual event time. The timestamp is correct when viewing the event in the app.
The notification happens at the actual time, but the time shown on the notification is 3 hours behind. For example: At 11am, I get a notification that a person was detected at 8am, but the actual time is 11am.
I’ve used the “Sync time” feature and also deleted and reinstalled the app.
[image] I recently traveled to a place that had a 3 hour time difference and now that I am home all the iOS notifications show an event but with the time of -3 of my current time. The camera time is up to date (and correct). I have tried “sync time” on all cameras and rebooted them multiple times. What am I missing? An example of the problem is a clip is captured at 8am est and the notification comes at 8am but says 5am (but the clip shows the right time in the app).
Here’s a sample:
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