You know what that means. it means it is time for this month’s Fix-It-Friday callout!
If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them.
Here’s how this works:
We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord).
Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply)
Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in.
We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look!
The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions.
Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies!
Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead!
We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop.
Got a request for something new or an additional feature? Check our Wishlist to see if it’s in the works or has been requested.
If you want to see how this works, you can check this previous Fix-It Friday post:
V3 Pro cams are not working correctly with the status light.
This has been mentioned in several beta release comments.
The red light is coming on when there is no event recording set at all.
According to WYZE’s own information, during normal operation, the red light should only come on only when an event is recording to the cloud, or when the camera is being viewed live.
It should not come on as it does now, when it sees motion, and no events are being recorded.
The last public (non-beta) firmware that works properly in this respect is 188.8.131.5210, back in Dec 22.
And that version has too many other problems such as live view freezing every 6 to 10 seconds, etc.
The original V3s were fixed with the latest beta version, but not the V3 Pros yet.
When tabbing from Event to Event , you must wait a consistent 5 seconds before the tab-press will actually take you to the next Event. If pressed sooner, it returns you to the beginning of the Event being displayed.
Occurs on maybe 30% of the Events when multi-tabbing to scrub.
Cameras not loading in a camera group , random cameras in a group will get stuck on the " loading live stream" page and won’t load for ages. I still get event notifications but the live stream just won’t load
I have to remove the camera from the camera group , and finally it’ll load but when I add it back to the camera group , it has the same issue.
On Android when viewing Cloud Event videos from say 9 hours earlier and hitting the Back arrow I am taken back to near the top (or most recent) Event video list. This only happens on Android as IOS I am taken back to where I was last viewing.
IOS App 2.44.5 (3)
Android App 2.44.5 (330)
Cam Plus Lite