For those of you experiencing this, I suggest we report it in the Fix-it-Friday report. Unfortunately this month’s event Probably ended already, but just in case I submitted it now:
I can say with high certainty that this isn’t some intentional conspiracy. It’s also a very rare thing. None of my 40+ cams have ever had an SD card problem in over 3.5yrs, and I follow Wyze comments on at least 6 different major platforms, and I can say that this is pretty rare. It’s obviously a bug that is limited to rare circumstances. We might have to wait till next month to get it into the Fix-it-Friday event, but if enough people agree that it is the most important bug, then we’ll get an action plan and reports on progress with this issue.
If any of you have a device that is still under warranty then I definitely recommend contacting support about the malfunction and see if it qualifies for the Warranty policy.
Some things that would be helpful to report to Wyze if you are experiencing this:
- What model camera do you have that is doing this?
- How long have you had/used this camera?
- What Brand and model SD card are you using?
- Have you contacted support about your camera malfunctioning?
- Did you submit a log when it happens, and if so, please post the log number (note: submitting a log does not open a support ticket and it won’t get a response, you need to contact support for that)
If it doesn’t make it into this month, then if someone remembers, the next Fix it Friday even will be October 6th. If someone submits this issue then, I"ll vote for it even thought it’s not affecting me. If it was affecting me, I would certainly want it looked into to see what’s going on.