Ever since I came back from europe the time in the notifications is about 6 hours ahead.
See attached 2 screenshots.
This is a notification that came in at 7:22 am but the notification itself says 1:22 am.
Power-cycling the phone didn’t help.
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Try going to the camera 5hen settings advance and sync time
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@cara.rejas
I am sorry about this, it is a known issue we are working on. There is a work around that seems to fix it. Manually change the time zone in your phone to a different one, wait about 10 minutes and then change it back to the correct one and see if that fixes things.
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Thanks Jason and Spamoni4.
I first changed the time zone on my phone from EST (New York) to PSF (California) and the notifications came in with the California time.
Then I switch my phone back to its original time zone (EST) and also SYNC the time on the cameras (as suggested by Spamoni4) .
Not sure which solution fixed the issue or the combination of both… but my notificatiosn are fine now. Thanks again for the help.
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I am glad you were able to get it fixed and am sorry about the trouble.
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This continues to happen every time I travel to a different time zone. It has been WAY to long for this issue to not be addressed. This is not a good look for Wyze as this is basic and I mean BASIC software functionality. The notification just has to read the devices time for the timestamp??!! Why on earth does it not do that and even if there was a bug in the software, it should not take this long to fix it as EVERY other app I’ve ever used has never had this issue. Come on Wyze, we are paying for this service, at least I am, please make sure things like this are fixed quickly vs pushing out new products. No reply needed, thanks for listening.
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Why am I still having this issue in 2024?
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What is the status of this bug? I see you posted this in October, will there be a fix for this besides manually changing the time zone on my device?
I haven’t seen the issue in a long time (since last year) and I’ve added/removed cams since then. Notification times are all correct. I used to have to uninstall and reinstall the app after adding a camera to get the notification times right. I assumed the bug had been fixed…
NOTE - do not uninstall the app if you are still on the 2.X version. That likely means your device is not compatible with 3.x and you can no longer do a new install of 2.X!!
I just came back from a trip in a different timezone and this is the first time this entire year that the issue with incorrect timestamps on the notifications did not happen. They were all good, so hope the issue has been resolved.
I just bought the device from Amazon this week, installed and my first Wyze cam v4 yesterday. I followed the guided welcome setup and upgraded to Firmware Version 4.52.70367. Plugin Version 3.0.15.
I’m also having the timezone issue. I sync the time yesterday, then today the time was off by 3 hours again after 24 hours.
I’m in Eastern time zone (UTC-5) and the device seems to default back to Pacific timezone (UTC-8) after a while and I have to resync again.
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Wrong incorrect notification time shown iPhone from Wyze cameras. Video time is correct.
Have the latest version of Wyze app on iPhone 3.2.5(9). Tried what was suggested in a few posts, hope I did it right. But it didn’t work for me.
I had it set iPhone to New York time which is the East Coast time I’m on… I had it set to automatic with slider Also turned slider off and tried it.
I tried to sync time on wyze cameras Advanced Settings for 2 cameras of my 6 and that made no difference on the notification time being three hours back.
I rebooted iPhone after closing the Wyze app and of course, shutting off the cameras. Restarted phone. No difference.
I then changed the time zone on iphone and took slider off of automatic. I did a sync on the camera wyze version three and fours. Notifications still three hours back.
I changed time zone to mountain time which is two hours back. Left it for 10 minutes with Wyze cameras on and iphone on
I then switched the time zone back to New York time and also tried Atlanta. And I did a camera sync time with no change to the notification times.
Time was still three hours back.
Rebooted phone and no difference. Also, it never changed the time on the phone by the way as I think it uses GPS for that or Wi-Fi or whatever. NP.
So I changed iphone slider time to automatic (have iOS 18.1) which changed it back to New York time as I am on East Coast time. Also tried Atlanta.
Notifications are still three hours back and in fact, But the recorded videos are the correct time
I never traveled anywhere that was three hours back. I did travel to Colorado a couple weeks ago, which was two hours back
Any recommendations appreciated or steps I missed for getting notification time right on the cameras
Thank you very much
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Having exact same problems. Why do code updates with this app always seem to mess things up?
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On Android I had this issue back when I first set up the cams in 2023. Uninstalling and reinstalling the app solved it, so may want to give that a try.
I am also having this issue, just started today. Ive tried all the tips and nothing is working to fix the timestamp on the notifications.
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Literally having the same problem. Haven’t set up any new cameras (recently), didn’t travel. Just last overnight it switched the notifications to PST when I’m in EST. I did the advanced settings camera sync and that did NOT fix it. I really don’t want to mess around with my phone time settings. But why is this still happening a year after the initial post?
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Same issue. No recent changes, notifications are PST for both iOS and Android.
I don’t think it’s app or camera related, probably some back end change.
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Same issue here, just started today
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Same here. I’m on east coast, haven’t traveled, notifications showing PST. C’mon wyze, get this fixed!
I had this as well, but looks like my camera notifications are back to normal. Can you folks recheck to see if it’s back to your correct time?
1 Like