Ever since I came back from europe the time in the notifications is about 6 hours ahead.
See attached 2 screenshots.
This is a notification that came in at 7:22 am but the notification itself says 1:22 am.
Power-cycling the phone didn’t help.
1 Like
Try going to the camera 5hen settings advance and sync time
1 Like
@cara.rejas
I am sorry about this, it is a known issue we are working on. There is a work around that seems to fix it. Manually change the time zone in your phone to a different one, wait about 10 minutes and then change it back to the correct one and see if that fixes things.
5 Likes
Thanks Jason and Spamoni4.
I first changed the time zone on my phone from EST (New York) to PSF (California) and the notifications came in with the California time.
Then I switch my phone back to its original time zone (EST) and also SYNC the time on the cameras (as suggested by Spamoni4) .
Not sure which solution fixed the issue or the combination of both… but my notificatiosn are fine now. Thanks again for the help.
3 Likes
I am glad you were able to get it fixed and am sorry about the trouble.
1 Like
This continues to happen every time I travel to a different time zone. It has been WAY to long for this issue to not be addressed. This is not a good look for Wyze as this is basic and I mean BASIC software functionality. The notification just has to read the devices time for the timestamp??!! Why on earth does it not do that and even if there was a bug in the software, it should not take this long to fix it as EVERY other app I’ve ever used has never had this issue. Come on Wyze, we are paying for this service, at least I am, please make sure things like this are fixed quickly vs pushing out new products. No reply needed, thanks for listening.
Why am I still having this issue in 2024?
What is the status of this bug? I see you posted this in October, will there be a fix for this besides manually changing the time zone on my device?
I haven’t seen the issue in a long time (since last year) and I’ve added/removed cams since then. Notification times are all correct. I used to have to uninstall and reinstall the app after adding a camera to get the notification times right. I assumed the bug had been fixed…
NOTE - do not uninstall the app if you are still on the 2.X version. That likely means your device is not compatible with 3.x and you can no longer do a new install of 2.X!!
I just came back from a trip in a different timezone and this is the first time this entire year that the issue with incorrect timestamps on the notifications did not happen. They were all good, so hope the issue has been resolved.
I just bought the device from Amazon this week, installed and my first Wyze cam v4 yesterday. I followed the guided welcome setup and upgraded to Firmware Version 4.52.70367. Plugin Version 3.0.15.
I’m also having the timezone issue. I sync the time yesterday, then today the time was off by 3 hours again after 24 hours.
I’m in Eastern time zone (UTC-5) and the device seems to default back to Pacific timezone (UTC-8) after a while and I have to resync again.
1 Like