Fix-It Friday 1/6/2023

Wyze News
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How about he issue with the new interface? Are you looking into fixing the group view? Not sure why the name of a group needs to be on top of the group. We all know the names of our groups. No need to have it there so the bottom row gets chopped off. See below:

The group viewing has been butchered in the 2.38.3 and beyond.

Here is the old group view:

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and here is the new;

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Also when selecting a single camera view from group, hitting the back button takes you to single portrait view instead back to group view, then you have to rotate the device, go back and select (again) the group view. Annoying and dis functional, to say the least.

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Sigh, so nothing at all about ongoing broken Alexa integration.

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Sadly it didn’t get enough votes. I didn’t think about submitting until later in the weekend :sob:
I mean, we can try again in 3 weeks. You should set a bookmark reminder for Friday the 3rd, especially since it is directly affecting you. I will be sure to vote for it! Remember to clarify that it works for some people and used to work for everyone, so there is some bug that stopped it from working right now for new V3’s. This way it won’t be mistaken for an invalid/unqualified “feature request” when it was something that used to be given for everyone and some people still have, so is obviously a bug. That’s the main distinction to get across. The sooner it is posted on Friday the more votes it usually gets (mostly because it gets more exposure with more people seeing it).

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The Latest Version 2.38.1 (161) is Crap

Once again Whyze pushes out GARBAGE APP, Really tired of the unprofessionalism of this company!

Device Groups over 10 cams, Cams 11 - 16 do not load in group view.
Older App version does work just fine.

Whyze really needs to quit updating the App with new problems.

Always Regret updating with Wyze, This version SUCKS

Update, went to APK Pure to get older Wyze APK, v2.38.0 (153)
And as expected the older version works just fine, Wyze You Really Suck…

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This is something we are looking into and something I have made known to the team that many are unhappy with.

habib 31

:+1:

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I just made a post about this in the wishlist (the post is waiting for approval), if you dont mind voting for a fix. This is incredibly annoying,

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I’ll say this again…why do we have to vote to have Wyze fix problems? Why is it only those with the most votes get fixed? A bug/problem should be resolved without needing to vote on it…they are problems.

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Agreed. Maybe it’s just a way to prioritize bugs. More votes = affecting more users…?

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Maybe they should prioritize fixing bugs over bringing out more buggy products???

:thinking:

36

Couldn’t agree with you more!

37

Bug in Landscape mode on latest iOS app

I have 8 cameras in a group. I can open the group, and then go into landscape mode to view all of them simultaneously, and this is great…thanks!

HOWEVER, when you select any camera in landscape mode, and then press the back button (to go back to the camera group view) the app switches back to portriat mode (vertical) and is still showing that same camera that you had just selected.

The behavior did not work like this prior to last weeks “hot fix” with the -1 error.

Previously, pressing the back button would bring you straight back to your grouped camera list when in landscape mode.

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My biggest pet peeve with the hot fix. Amen, I’m not alone :rofl:

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Happy Friday, everyone! :smiley:

We have a new batch of Fix-It Friday updates for you today! Here’s the information:

Core - Wyze Cam v3 Pro is not detecting people when subscribed to Cam Plus :thinking:

Our cloud fix seems to be working well here! Are you still having trouble with this? We didn’t hear confirmation from people so we may remove this entry next week. If you are still having difficulty with this, do you have the “Rotate image 180 degrees” setting turned on?

Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution :face_with_monocle:

The 2.39 beta testing has started! So far this fix appears to be on schedule. Please give our new beta app a try and provide feedback to us if you’re a beta tester.

Forum - Notifications not working on Wyze Video Doorbell when the button is pressed :radio_button:

Please try turning your notifications off through Settings and then turn them on again. If that doesn’t help, please submit a log! Here’s how:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub :face_with_raised_eyebrow:

We don’t have a new update for this one yet. We’re still looking into it from our side. In the meantime, would you like to submit a log if you’re experiencing this?

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Let’s Take a Look at Some Previous Submissions

Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set :thinking:

It looks like some of the Wyze Cam v3 Pro rotate image 180° reports got mixed into here. It makes sense because they have some overlapping components. So we’re still looking for logs about this issue! Please help us if you’re experiencing this problem! Here’s how to do to give us logs:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.

Core - Cameras appear offline in the app, though they are online and viewable :face_with_monocle:

We still could use some more logs for this problem! If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:

When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:

microsdcardlogs@wyze.com

Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again :lock: :nut_and_bolt:

We’re still waiting for the beta for this firmware and we’re currently planning on sending it out next week.

Reddit - Event recordings are skipping/stuttering :walking_man:

This is being tested internally and will either be moved to an external beta later or we’ll need to create a new build for internal testing. It’s a high priority for us and we’re working on it!

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock1:

We’re testing a new build internally for this issue. If it passes, we’ll move to an external beta later. Otherwise, we’ll work on a new version for internal testing.

Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled :face_with_raised_eyebrow:

We continue to be on track for 2.39!

And that’s a wrap! Thanks for your attention. As always, if you see anyone experiencing any of these issues, please send them a link to this post! Have a great weekend!

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The underrated and overlooked award for this post goes to all the relevant emoji’s chosen for each issue. :slight_smile:

I enjoyed them. I am just curious if it was Jason or Gwendolyn who decided on which emojis to pick for which issues.

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I pick them for the forum, Gwen picks them for Discord and Facebook. They are usually all different. This week since Gwen is on PTO I will be doing all of them.

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Hope you are having a great week, everyone! :smiley:

We have a new batch of Fix-It Friday updates for you today! Here’s the information:

Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution :face_with_thermometer:

Those on the 2.39 beta how is the fix going for this? Please give us your feedback if you are a beta tester.

Forum - Notifications not working on Wyze Video Doorbell when the button is pressed :door: :bellhop_bell:

If you are still experiencing this issue please try turning your notifications off through Settings and then turn them on again. If that doesn’t help, please submit a log and post your log number here so I can route it to the right team! Here’s how:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub :thinking:

Still no updates for this one but we are still investigating it. In the meantime, if you are experiencing this issue would you like to submit a log and post your log number here?

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Let’s Take a Look at Some Previous Submissions

Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set :cam_v3:

Is this still affecting you? If so we would love some logs about this issue! Here’s what to do to provide us with a log:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.

Core - Cameras appear offline in the app, though they are online and viewable :face_with_monocle:

We are still working on improving this. We still could use some more logs for this problem if it is affecting you! The process for these logs is a bit different. If you have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:

When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:

microsdcardlogs@wyze.com

Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again :lock: :nut_and_bolt:

We are getting close, the beta should happen very soon!

Reddit - Event recordings are skipping/stuttering :eyes:

We are still doing internal testing on this. If it goes well we will move it to an external beta.

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This one is being tested internally. We will move it to an external beta if we get promising results.

Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled :sun_behind_small_cloud:

This is getting close as we are still on track for the 2.39 release!

That’s it for this week! Thanks for your attention. As always, if you see anyone else experiencing any of these issues, please help them (and us) out by sending them a link to this post. please send them a link to this post! Talk to you next week!

43

Hi, everybody! :grinning:

We hope you had an excellent day. Please check the new Fix-It Friday callout to vote for new content for February over the weekend! In the meantime, we have some new Fix-It Friday updates for you! Here’s the scoop:

Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution :thinking:

This fix is currently in beta and we aren’t receiving complaints about this issue right now. Beta testers! How’s it going? Is this problem still present for you? If so, please let us know now!

Forum - Notifications not working on Wyze Video Doorbell when the button is pressed :door: :bellhop_bell:

We haven’t heard from anyone about this issue since we posted the workaround and log callout. If you’re running into this, please let us know now! Otherwise, we’ll remove this from the update list. Here’s the info from before:

If you are still experiencing this issue please try turning your notifications off through Settings and then turn them on again. If that doesn’t help, please submit a log and post your log number here so we can route it to the right team! Here’s how:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub :eyes:

We don’t have a new update for this but are continuing to look into this issue. If you are experiencing this problem could you please submit a log and post your log number here?

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Let’s Take a Look at Some Previous Submissions

Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set :face_with_thermometer:

Final call! If we don’t hear from folks, we’re going to remove this from the update list because it looks like this has been fixed. If you are impacted, please give us a log! Here’s how:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.

Core - Cameras appear offline in the app, though they are online and viewable :thinking:

We’re going through the logs we have! But we could still use some more. If you have a microSD card and a computer that can read the card, please send us a log to look at if you’ve been experiencing this problem. Here’s how:

When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:

microsdcardlogs@wyze.com

Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again :lock: :nut_and_bolt:

Still waiting on that beta but we’re still making progress working up to it!

Reddit - Event recordings are skipping/stuttering :eyes:

The internal QA has started. If that goes well, the fix for this will enter external beta next week. Our initial results are promising and don’t show the frame loss issue.

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This is part of the internal QA that we’re running for frame loss! So far things are looking good.

Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled :sun_behind_small_cloud:

We are still on schedule for releasing this fix with the 2.39 app release. We have the release candidate for that app in testing now!

More scoops than an ice cream sundae! Thanks for tuning in. And as always, please point people to this post if you see anyone experiencing problems discussed in the update!

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Here is a link to next month’s callout.