It’s a new month and we have a new batch of Fix-It Friday topics to give updates on! Thank you to everyone who voted for submissions in the callout. We appreciate you! Let’s get started:
Forum - Wyze scale displays are reverting to kg despite settings set to lb
Which scale is impacted? If it’s one of the newer ones, please check the button on the back labeled UNIT/RESET to make sure it’s on the correct setting. The app will then sync when connected. If that doesn’t do the trick, please reach out to our support folks for help! This entry will be removed from the update list next week unless we hear that it’s an issue on the original Wyze Scale.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
This issue is caused by the same root cause as the Event frame loss problem. We have a firmware update in beta now that addresses this. If you’re a beta tester, please give it a try and let us know how it goes for you!
Reddit - Wyze Cam Pan v3 does not return to set home position
We are working on resolving this problem with the manufacturer. We’ll share updates here as we progress!
Discord - Wyze Can v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later.
We’re looking into this now and will let you know if we have any questions!
- Let’s Take a Look at Some Previous Submissions -
Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution
We’re looking at releasing this fix next week with the 2.39 app. If you’re a beta tester, please give us feedback about the success of the fix! If we don’t hear negative feedback about it, we’ll remove this entry the week after the app is released.
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled
We are still on schedule for releasing this fix with the 2.39 app release. We have the release candidate for that app in testing now! If you’re a beta tester, please give us feedback about this topic!
Reddit - Event recordings are skipping/stuttering
The beta for this firmware has started. So far, we’re hearing positive feedback from beta testers! If you’re a tester, please give it a try and let us know how it goes!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
The beta for this is currently in external testing. Calling all beta testers! Please let us know if this issue is resolved in the new beta firmware!
Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again
We just released the firmware update to beta! If you’re a tester, please give it a try and let us know how it works for you!
Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub
We could really use more logs for this problem! If you’re experiencing it, please follow these instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.
Core - Cameras appear offline in the app, though they are online and viewable
We’re going through the logs we have! But we could still use some more. If you have a microSD card and a computer that can read the card, please send us a log to look at if you’ve been experiencing this problem. Here’s how:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Whew! Love seeing all those beta updates going out. If you’re one of our beta testers, we could really use your help testing all of those builds and giving us feedback! See you all next week!