Yeah, weird that we are using different model scales and experiencing the same bug. It must be something with the new app causing it or the server or something. IDK. Will you submit a log for your scale and post it here? I will see if I can send your log and my log to someone to look at.
Just to be clear, a log is not a support ticket, and nobody will be responding it directly. It will just be collecting information from our scales so a dev can look into it. We may not get a response back since it’s not a support ticket, but if you’d like to open a support ticket, you can contact support about it. If you do contact support, maybe submit the log for the scale first though so you can give it to them to pass on. If you do that, you are more likely to get a response back eventually. If you do, let me know. I plan to just ask an employee to pass the logs on to the devs and hope they figure out what is going on whether they respond to me or not. Support could possibly have more info though if other people have called in about this. It is too much of a coincidence for us to be the only 2 people having this start around the same time though. Very weird.
Thanks I’m passing this on to some people along with my log of 889650.
My scale now seems stuck on kg like yours. Before I could step on and off a few times and it would eventually show lbs instead, but now it has stopped doing that and seems totally stuck on kg. Like you, I can switch the settings back and forth and it will temporarily show lbs again, but it soon switches right back to being stuck on kg. Very weird!
If I hear anything back, I will let you know, but we may or may not hear a direct response, I can only tell you that I’m going to pass it on since I can verify this isn’t an isolated incident.
Update. Took the batteries out and it did go back to pounds. My wife used it OK. I then stepped on it and it was back to kg. I went into settings and cycled between the setting of lbs to kg and back to lbs and scale is now showing pounds. The scale has worked correctly for over a year until now.
Tried all suggestions and it still reverts to kg. There is one anomaly though. My app has the switch in settings to select either lbs or kg. My wife’s, who also uses the scale, app doesn’t have that switch. I have to switch the scale to lbs for her to use it.
Mine also shows only kg and a weight of 0 regardless of what’s on it. It also doesn’t seem to be connected to my phone anymore. I removed the batteries many times for a hard reset but nothing changes. It’s about to go in the garbage. I love the Wyze cameras, but this scale and the watch seem to be a lesser quality.