Hi there, just got a Scale X and am having consistent problems.
First off, it keeps reverting back to kg. I have it set to lbs in the app, and the results read as lbs in the app, but when the scale is used on its own it sticks with kg.
Secondly, I was under the impression that the scale saved readings and then uploaded them when it connects to the app. However, it seems to only upload readings when the app is actively connected. Is that expected behavior?
Mine switched back to KG again last week sometime, and stayed there several days. I tried toggling the setting to KG and back to LBS to get it to switch back, but it didn’t work. I tried again a couple of days ago and it finally worked that time and it has stayed on lbs for a couple of days now, but I am thinking it is likely to switch back to KG again like it has a few times now. We now have 4 users confirming this recently started happening. I’m going to bookmark this to remember to bring it up in the Fix-It-Friday event tomorrow since it keeps recurring and we’re now up to 4 people reporting this. I wonder why it suddenly started doing this in the last couple of months.
I have reported this issue in this month’s Fix-it-Friday thread. If this issue is affecting you, I would recommend voting for it so that Wyze can see it is not an isolated issue:
I have the same issues. I followed the steps Wyze recommended for the kgs problem, but it’s still not working properly. I also miss my weight readings not being held in memory like the original scale. The only reason I ‘upgraded’ was to get a white scale.
Well, I don’t know why but this morning everything worked. It’s been staying in lbs for awhile and, after a few days of not even showing me anything other than weight, it’s started saving data and syncing properly again.
I had the same problem where the scale showed kg and not the lbs I prefer and set. Following the instructions of others, I cleared the cache on my Android app, I signed out of the app and back in, and I think I may have toggled the kg/lbs button and left it on lbs. It’s been holding lbs for about 4 days now. I hope this helps.
Sadly my scale reverted back to kg this morning. Pressing the Unit button wouldn’t work – never showed lb. Took batteries out for about 20 minutes and when I put them back in lb displayed. Will see how long this sticks.
2 days ago I took the batteries out and put them back in about 20 min later. Pounds showed in the scale that day and yesterday. Unfortunately the scale was showing kg this morning. Rather inconvient to take the time to remove the batteries in order to get a scale to display lb.
Looks like these are old but I’m curious if a fix was ever found. Have the same two issues with my Scale X: randomly reverting to kg and, even more annoyingly, will not sync weight data until a live reading is taken with the app open (interestingly it then does push all the old synced data I believe).
I did work multiple times with Wyze support and they gave up, ultimately offering me a full credit (it was too late for refund). I haven’t gotten a new one yet since I don’t believe it will be fixed just by replacing the scale.
Also curious if this is happening with Apple users, as I’m an Android phone?