We have a new batch of Fix-It Friday updates for all of you! Remember, if you see anyone experiencing one of these problems, please send them over to the post! We saw some of you doing that over the last week and we really appreciate it.
Here are your new updates:
Reddit - Wyze Cam Pan v3 does not return to set home position
We have a firmware currently in beta testing and we could really use your help putting it through its paces! Please test the beta build for us and give us feedback!
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
Alright, we ran into a complication with this beta build and the level of complexity for everything. Because of this, we’re moving this fix for the public into the next firmware and not the release we’re currently testing. Thank you for your patience!
Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later.
We’re still looking into this now and will let you know if we have any questions!
- Let’s Take a Look at Some Previous Submissions -
Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution
We recently released Wyze app version 2.39! So far we’ve been hearing that the issue appears to be resolved for people. If you’re still experiencing this, please let us know! If we don’t hear that this is still a problem on 2.39, we’ll remove it from the update list.
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled
We just released the 2.39 app. How are things looking? If we don’t hear that this issue is happening on the new app, we’ll remove this from the update list next week.
Reddit - Event recordings are skipping/stuttering
The beta for this firmware is going on and we’re hearing positive feedback about the firmware! Please test it and let us know how it works for you, if you’re a beta tester.
Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again
No further updates yet! The firmware for this is currently in beta. Please test it and give us feedback if you’re a tester!
Core - Cameras appear offline in the app, though they are online and viewable
We’ve gone through all the submitted logs! Some of them don’t have information because the log was created after the camera was power cycled or rebooted. But we did find that all the useful logs showed that the firmware keeps trying to reconnect IoT but cannot get the IP address and cannot connect to the internet.
If your internet connection was solid at the time, we think that there was probably a crash on the Wi-Fi driver not related to the firmware. We’re working on adding a health check function to recover devices in similar states. The cloud side is already in place and next we’ll work on firmware.
Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub
We’re investigating our online/offline structure in general. But if you’re experiencing this, we could use your help! We don’t have enough information to continue this investigation. If you’re impacted by this, please give us the following information:
- Your system setup range. How far is the keypad from your hub?
- Are there any steps you took that created a consistent disconnection?
- Could we have logs after you pair your keypad again?
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
This fix is also being moved into the next firmware build that we’re working on and will not be part of the build currently in beta testing. We’ll get it solved!
Thanks for your time, folks! We hope you have a great weekend.