Hi, everybody! 
We hope you had an excellent day. Please check the new Fix-It Friday callout to vote for new content for February over the weekend! In the meantime, we have some new Fix-It Friday updates for you! Here’s the scoop:
Reddit - Wyze Cam v3 Pro streaming and Playback issues when using 2K resolution 
This fix is currently in beta and we aren’t receiving complaints about this issue right now. Beta testers! How’s it going? Is this problem still present for you? If so, please let us know now!
Forum - Notifications not working on Wyze Video Doorbell when the button is pressed 
We haven’t heard from anyone about this issue since we posted the workaround and log callout. If you’re running into this, please let us know now! Otherwise, we’ll remove this from the update list. Here’s the info from before:
If you are still experiencing this issue please try turning your notifications off through Settings and then turn them on again. If that doesn’t help, please submit a log and post your log number here so we can route it to the right team! Here’s how:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.
Discord - Wyze Home Monitoring Keypad will not stay connected to Wyze Sense Hub 
We don’t have a new update for this but are continuing to look into this issue. If you are experiencing this problem could you please submit a log and post your log number here?
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.
Let’s Take a Look at Some Previous Submissions
Reddit - No motion detection notifications on Wyze Cam v3 Pro when a custom detection zone is set 
Final call! If we don’t hear from folks, we’re going to remove this from the update list because it looks like this has been fixed. If you are impacted, please give us a log! Here’s how:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply so we can get it to the right folks.
Core - Cameras appear offline in the app, though they are online and viewable
We’re going through the logs we have! But we could still use some more. If you have a microSD card and a computer that can read the card, please send us a log to look at if you’ve been experiencing this problem. Here’s how:
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
Forum - Wyze Lock Bolt doesn’t auto-unlock when the “Disable during hours” schedule ends until someone manually locks the door again 
Still waiting on that beta but we’re still making progress working up to it!
Reddit - Event recordings are skipping/stuttering
The internal QA has started. If that goes well, the fix for this will enter external beta next week. Our initial results are promising and don’t show the frame loss issue.
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) 
This is part of the internal QA that we’re running for frame loss! So far things are looking good.
Forum - Wyze Cam v3 Pro is not live streaming in the app properly during the day but works properly at night even without night vision enabled 
We are still on schedule for releasing this fix with the 2.39 app release. We have the release candidate for that app in testing now!
More scoops than an ice cream sundae! Thanks for tuning in. And as always, please point people to this post if you see anyone experiencing problems discussed in the update!