I have two cameras installed. One showing as offline other online ln my app(android). But not able to see live view nor getting notifications . Does anyone know of a solution

old thread BUT this is an old issue that I am really getting tired of… i have 6 wyzecam v3s and they ALL do this “offline” in the app thing from time to time and i have to power cycle them. clearly this is a software bug somewhere, thankfully the camera still works

I have the same problem with 5 Cams, all go at the same time offline, I go through all the steps and I bring them on for a day and then again see all them offline, frustrating and tired. at the beginning all cams were working just fine, I considered to subscribe and pay the yearly fee, but I notic…

I have CamPLUS ! so yes i am paying for junk basically… i need to unsubscribe … i wish they would fix this problem !

The network connectivity of the cams is not in any way related to the user’s subscription status or lack thereof. @ichefrain & @mrbluegrass , when the offline icon appears, can you still open the cam and load an active live view? If the answer is yes, Wyze has requested that users submit SD Card Log…

@SlabSlayer yes i can see live video even though the app says it is offline. i did send in logs multiple times and i get the “reset this and that” answer every time… here is the last one i did: Your log ID number is… 934834. my cameras report good wifi signal strength and i have a good ASUS route…

The logs that are submitted thru the app are not the logs they want to investigate this issue. They are requesting microSD Card Logs: [image] Fix-It Friday 12/2/22 When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new m…

Ok sooo… I take out the microSD card wait and put it back ? how do i get the log from that ? as we speak I have 2 V3 cams “offline” in the app but they do not have microSD cards. the only way to rectify that is power cycle them. when it happens to one of my other 4 cams with microSD cards I wil…

[image] mrbluegrass: take out the microSD card wait and put it back ? how do i get the log from that ? Yes. You will hear a ding chime when reinserted while the cam is fully powered. This confirms that a log as been written. The log is only written when the card is inserted while already powe…

@SlabSlayer ok got it. I will do this when the next cam goes “offline” if i catch it soon enough. I have a total of 6 with 4 of them having microSD cards. Also i always powered them off then on when it happened so didn’t know about that but i have seen the xxxxxx.log.txt files on the cards befor…

[image] mrbluegrass: seems like a good idea to set up a test bed with ‘typical home user’ setup of less than 10 cams and off-the shelf routers. I have to believe that is the most common use case I would say that is the most common use case and the users who would be valuable to the Beta Progr…

Cameres showing offline

Cameras

SlabSlayer March 5, 2023, 11:18pm 15

The logs that are submitted thru the app are not the logs they want to investigate this issue. They are requesting microSD Card Logs:

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Cameres showing offline

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