Cameras OFFline Today 04/15/24 21:53

[wilfredo0731]

What’s going on with Wyze, all my cameras show OFFLINE… Any updates ???

[peepeep]

Service Advisory - 4/15/2024

4/15/24 6:47 PM PT - We are continuing to work on the issue and see some devices starting to recover. We will keep you updated as we progress. 5:39 PM PT - We are currently receiving reports of devices offline or not being able to connect. We are currently looking into the issue and will have an update as soon as we have some more information. Thank you for your patience.

[xingjn]

My too, I have 2/6 cameras offline, power cycled, nor working.

[doglover1767]

How about send out a system wide message about it?!

[Debbie1961]

Mine are offline also

[StevenA]

Here is the DownDetector Wyze Outage Map.

https://downdetector.com/status/wyze/map/

[admarino11]

Thank u, saved this for future outages since they dont swnd outage alerts due to low bandwidth on their end (posted in another thread)

[admarino11]

See my post below

[admarino11]

All 3 of mine are down

[pkpaddy69]

Mine has been offline for hours and is still

[hammerli22]

7:43pm pst half my cameras are still down. What is up with that. Why do these cameras always go down. I never have problem with the ring camera

[rechristy007]

I’m having a lot of issues with my Wyze cameras today. Some of my cameras are turning off and on (resetting) as if they had temporarily lost power. Some of them are failing to load in the app or to display. I installed two new Wyze cameras in my home system yesterday. Everything was working fine until today. I have had few issues for the past 4 years, but today my cameras are going berserk. I just want to report my issues, but this is the only way I know how to do it. I hope Wyze fixes the issue soon. Your servers must have gone belly up because my home system is working fine for all my other home automation devices.

[StingrayJG]

I currently have 2 of 5 cameras offline (all are cam v3) First one went offline at 2117hrs EDT, the second at 2241hrs EDT. Tried restarting, no dice. Then came here and saw this is a known issue being worked on (hopefully)

At least for now, the other three are still working normally.

Are they going to come back online on their own or will something have to be done by me like a re-start or something?

EDIT: I also have two plugs that look like they’re still online.

[m.fricano]

my cameras also have been cycling on and off and now offline. i have 2 pan cameras. they have been off since 7p az time. tried everything to get back on. its got to be on wyze end

[Texasguy30]

This has become a frequent issue. I have always enjoyed wyze cameras but apparently they are no longer reliable. It’s a bummer but I feel it’s time for me to look to another company for my camera needs. Will be cancelling my pro account before it renews in the next week.

[imstults12]

I have several cameras off line in IL and 1 in Eastern Washington. Not a great service.

[peepeep]

@doglover1767

How about send out a system wide message about it?!

System Down? Service Advisory Email Alert

Here’s how to set up a Forum-based Service Advisory Email Alert to get a timely* warning. Sign-in to Forum, then… Make changes here: https://forums.wyze.com/my/preferences/tracking [image] And here: https://forums.wyze.com/my/preferences/emails [image] * Generates an email shortly after Staff (or Mods) post a Forum topic tagged Service Advisory (generally to the News category.) https://forums.wyze.com/tags/c/news/21/service-advisory

@Crease

I previously set up those e-mail notifications per your instructive post, so thank you for that.

I also subscribed to all notifications for the service-advisory channel on Wyze’s Discord server, and I received that notification (via the Discord app on my phone) ~3 minutes after this topic posted.

@carverofchoice

@lentm88

Show it on the app if the service has the issues

The problem with this is that in some cases, nothing can be shown in the app during an outage because the server and connection to the app isn’t working right, so it often can’t update to do this. In the past, they tried sending out a push notification to everyone to tell them there was an outage issue, but sending a message to millions of accounts clogged up the system even more and extended the outage as the system was already trying to catch up from all the notifications it was supposed to send when things weren’t working right and adding millions more notifications caused more issues.

Something that some people do is join their Discord Server and then tell it to mute the whole server except for the “Service-Advisory” channel and then they can get a notification to pop up any time Wyze posts anything about a service advisory.

Additionally, a person can always check the Service Advisory site, or have Down Detector send a notification. There are also apps and sites that will send a notification any time any website changes in some way, and you can tell it to track either the Wyze service advisory site or Downdetector for Wyze and get a notification that way.

I’m sure there are better ways to handle it. I’m just trying to provide options for the way things currently are, not saying there aren’t better options that could be done.
(maybe a text or email we could opt in or out of would be a good option)

[anbesol]

I see I am not the only one experiencing this. Real bummer, I have 8 cams and 7 are not working. The doorbell works but not the 1 pan cam or the 7 v3. I tried resetting one to factory setting then added it again and it timed out during the connection attempt. Not very secure of them. Did i just lose function of all my cams? Will i have to troubleshoot each and every one to restore them?

[StingrayJG]

UPDATE: Just checked again and as of 2335hrs EDT I have all 5 cams back online again.

[dnldwayman]

This is bad. I have some cameras that work and some that will not connect. I even troubleshooted the devices but now can’t get them to even pick up the WiFi signal.