List of known Wyze product error codes
Notes:
- Read carefully as there are codes that can be in “positive” and “negative” form.
- If your error code is not listed, please try to force close the Wyze app and retry as well as power cycling the camera
- This post will be updated as more codes become known. Reply if there’s any error codes I’ve missed or if you have any questions.
Error code | Error message/Description | Steps to troubleshoot/possible solutions |
---|---|---|
Cam/video: |
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1000 | “Unknown error” - There was an error in completing the operation, but it is unknown (commonly seen in relation to Cam Plus issues) | Contact Wyze Support for assistance. If the code appears during configuration of Cam Plus services, see this support article. |
-90 | Device offline or not connected to server | See ‘Connectivity’ Troubleshooting |
90 | “Device is offline” | See troubleshooting guide |
-42, -19, -33 and -24 | Failed to setup connection | See ‘Connectivity’ Troubleshooting |
10003 | Authentication failure | Restart camera and Wyze app |
-20011 and 20011 | Connection timed out | See ‘Connectivity’ Troubleshooting |
-60 | Cannot connect to the server | See ‘Connectivity’ Troubleshooting |
-41 | Network is unreachable | See ‘Connectivity’ Troubleshooting |
10001.2 | Camera is being upgraded | Please wait 5 minutes, then try again. If the camera shows a solid blue light but is offline, try power-cycling the camera. |
-20010/20010 | Invalid session channel | Please try forcing close/quitting the Wyze app, then re-open |
-20027 | Channel is being used by other devices on the network | Please try power-cycling the camera. If this does not work, try factory resetting the camera. |
-20002 | Max number of channels reached | Disconnect your smartphone or tablet from your WiFi network and reconnect it. If that doesn’t work, you can try connecting to a different network or switching to mobile data. |
10003 | Firmware operation failure | Please try factory resetting the camera. It this does not work, a manual firmware flash will be needed. |
27 | “Connection failed” or “please connect your mobile device to a different network and try again” - a client stops connecting to a device by calling IOTC_Connect_Stop() | Follow troubleshooting instructions if given in error message. Attempt to reconnect to the camera in the app, or close/quit app, then re-open app and attempt to reconnect to the camera. Submit a log if the issue persists. |
0 | Connection failed | Try your smartphone or tablet from your WiFi network and reconnect it. If that doesn’t work, you can try connecting to a different network or switching to Mobile Data |
-50 | Connection failed | Try your smartphone or tablet from your WiFi network and reconnect it. If that doesn’t work, you can try connecting to a different network or switching to Mobile Data |
2 | Connection failed | Please check your mobile device’s network connection. |
20 | Connection failed | Please try power-cycling the camera. |
06 | Failed to fetch video from cloud | Please try logging out of the Wyze app, then logging back in. Return to your Events, then try to load the video again. Submit a log if the issue persists. |
-1004 | Failed to update device list | Please make sure you are connected to the internet or mobile data. If the issue occurs with internet/mobile data connection, try deleting and reinstalling the Wyze app. |
400 | Request failed: Bad request | Please make sure you are connected to the internet or mobile data. |
-1 | Failed to update device list | Please make sure you are connected to the internet or mobile data. If the issue occurs with internet/mobile data connection, try deleting and reinstalling the Wyze app. |
-12, -27, or -48 | Error messages vary - your cam can’t successfully stream though the servers can see that it’s there | Disconnect your smartphone or tablet from your WiFi network and reconnect it. If that doesn’t work, you can try connecting to a different network or switching to Mobile Data. If the issue persists, try disconnecting devices from your network such as other smart devices, tablets, or computers as this issue can sometimes be caused by an overloaded network. |
3044 | Requests Too Frequent | Please submit a log and Contact Wyze customer support as your IP address may have been blocked(more information here) A possible temporary fix for this issue would be to use your mobile data connection instead. |
09 | “Video Player Error. Please try again later” - There is an error with the event video player. | Please submit a log and Make sure your Wyze app and camera’s firmware is up to date. In addition, try power-cycling the camera. If the issue continues, contact Wyze support |
2004 | “Unknown. Please try again later” - There is an unknown error with the event video player. | Please submit a log and Make sure your Wyze app and camera’s firmware is up to date. If the issue continues, contact Wyze support |
3001 | “Unknown” (error) - issue retrieving video/playback commonly seen on floodlight cam | Attempt to reconnect to the camera in the app and/or close/quit app, then re-open app and attempt to reconnect to the camera. Submit a log if the issue persists |
Thermostat: |
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Wyze logo on thermostat screen | The thermostat is stuck displaying the Wyze logo. | See troubleshooting guide. |
“Network not Good” | When trying to connect the thermostat to your network, it gives a “Network not Good” error. | See related support article. |
“Connecting to the Cloud.” | When trying to set up the thermostat, you are unable to move past “Connecting to the Cloud.” | See troubleshooting guide. |
Air Purifier: |
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- - - | The air purifier shows a “- - -” error on its display. | This is most likely caused by the filter cover not being closed properly. Check that the filter cover is installed correctly and is closed. |
E2 | The air purifier shows a “E2” error on its display. | The “E2” error message usually refers to the air purifier’s fan being blocked. Remove the filter, check that nothing is blocking the fan, and reinsert the filter. |
App/Website: |
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403 | “403 Forbidden” is displayed when attempting to log in to the Wyze app, services page, shop, or for other authentication with third party services. | Reload the webpage and/or app. Ensure your login credentials are correct. |
1001 | “Failed to update device list” The wyze app is unable to reach the Wyze servers/service in order to update the devices in your wyze app. | Force close of the Wyze and reopen. If this doesn’t work, ensure your mobile device is connected to the internet and your Wyze app is up to date. |
504 | “Failed to update device list” The wyze app is unable to reach the Wyze servers/service in order to update the devices in your wyze app. | Force close of the Wyze and reopen. If this doesn’t work, ensure your mobile device is connected to the internet and your Wyze app is up to date. |
Note: It is possible errors may also be caused by a server side outage. If the listed troubleshooting steps do not help, check the service status page and Wyze community platforms for any known outages.