Service Advisory - Device list not updating - 11/29/22

Wyze News
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11/29/22 6:22 PM PT - Our metrics are looking good and we’re not receiving new contacts about this issue. We believe that this is resolved though we’ll keep an eye on our metrics. If you’re still having difficulty with your Wyze app or devices, please reach out to support.wyze.com.

5:42 PM PT - We see partial recovery on most of our systems and our metrics are still improving. This is not fully recovered but we’re getting toward that point and are seeing support contacts slow down and positive reports from community members. Thank you for your patience during this time.

4:57 PM PT - We are continuing to work on the backed up traffic and are taking measures from our side so we can catch up. We’ll continue updating this page as we progress.

4:26 PM PT - We identified a problem leading to failed device list updating with error code -1 or -999 depending on Android or iOS devices. We are waiting for the built-up traffic and caches to clear but folks are reporting improvement already. We appreciate your patience and everyone that let us know about this problem.

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Yep same problem here ( error code 504)

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Thank you for posting that! I just tried to turn on a light and plug and got error -1.

Edit: Now receiving error 500 and 504.

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service status missing devices failed to update device list (error code -1011)

looks like a different issue from yesterday?

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Oh wait , , my problem is not device list , it is no event clips showing for today or any other day

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Tried looking at cams asked me to log in. Error connecting to server. Then one time it let me in no devices. Says to add device.

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Connection to server is gone here too. I cant control any of my devices through my Google assistant because the Wyze devices cant be reached. Wyze app just stays stuck on a green screen.

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What in the world is going on. I asked alexa to turn on lights and she couldnt. I went to app to check the problem and i was logged out.

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I need help my color lights lights are stuck on party mode and I have a client meeting starting in 10 min.

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Login error on app.

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Unplug

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Initially error code 999, followed by 1010, the 1011 encountered here. Viewed app connected via home video, and also over mobile 4G with similar results.

Devices on our system are mostly offline apart from a pan cam V1, and one of six V2 Wyze Cams are online.

Firmware update section of app displays “there are no devices linked to this account”

Cannot provide/send any error logs via the app

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Thank you for all the detailed info everyone, I am passing this all up to the team and apologize for the inconvenience.

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Then I’ll just be in the dark. (I was sort of joking)

…But mine are set to go onto the last color during an outage, so even unplugging only turns back on party mode. (will need to put in non smart bulbs)

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I also noticed I am not even able to get to the Wyze login page on their website now - Account – Wyze

It just hangs and never fully loads. Eventually I get 504 Gateway Time-out

The app completely stopped working now as well, before I was getting an error after it loaded, now it just hangs on the Wyze logo splash screen.

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11/29/22 4:57 PM PT - We are continuing to work on the backed up traffic and are taking measures from our side so we can catch up. We’ll continue updating this page as we progress.

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same here in the app almost all devices show as offline error code 90, but vview.wyze.com and the firmware update page ssay no devices.

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After all my devices disappeared I tried to log out and in again, but now I’m being told my password is wrong (it’s not) and I can’t even log in now. I decided to see what happens when I click on the “Forgot password?” link and when I put in my email to get a verification code, I get a message saying “We were unable to send a verification email to [my email].”

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Panic mode here!!!

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