So I first contact Wyze Labs about two weeks ago. I was getting all sorts of error codes when trying to connect to my cameras. The errors are sporadic, unpredictable and senseless. I know what some of them mean, but in the matter of 10 minutes, I can get all of the following:
Error Code 60
Error Code 90 (this is typically during boot or when my Wemo Outlets are off by accident)
Error Code 42
Error Code 20011
Error Code 20010
Error Code 20002
New one to ADD
Error Code 41
Another new one last night
Error Code 20027 (so far that is EIGHT different error codes all while attempting to connect)
Now that is a huge variety. Most people would say that there are irreparable flaws in the app or hardware architecture if under equal conditions, all of those errors appear in short time while attempting to complete the same function. Not to mention the âDownload Errorâ and âNo Moreâ message when there are plenty of additional clips.
I have requested yet received no acceptable answers to most of my inquiries about meanings of error codes. Wyze tech support knew what 2 or 3 of them meant, but what self-respecting coder canât figure out what every error in their code means. Are we dealing with incompetence or just laziness.
Another common glitch is when you have more clips that require the stack to add and then add and then add. View one clip and then go back and you have to start from the top again. That is just pure lazy coding. The back should take you to where you left off, not to the top of the stack. I think the tech is great, the concept is commendable, but the execution and professionalism from the Wyze Labs side is amateur at best and if it doesnât improve, I will just move on, even with the sizeable investment I have made. Itâs just not worth it to lose clips, be unable to see what I bought these cameras to see and to deal with errors at every turn.
I just got Error Code 10003. The fact that there are no results when searching this forum for â10003â is a little disconcerting. These arenât mysterious numbers generated randomly - Wyze put them there! Where is the list??
While I strongly feel that Wyze needs to publish all they can on error codes, I think you are misrepresenting the actual situation. Wyze does not manufacturer the camera. Wyze purchases the camera from a Chinese manufacturer and flashes their âproprietaryâ firmware onto the devices. Since I am not with Wyze, I canât tell you if that firmware is a complete overwrite or simply runs parallel to the device firmware from the manufacturer. That said, if the device manufacturerâs firmware is still present, it is likely the source of many of the error codes reported to the app.
This is not to let Wyze off the hook though. They should know their product inside and out, but they donât. They should be able to diagnose an error code easily, but they canât.
Before you go jumping up and down on Wyze though, consider providing more information. What version of the camera do you have V1 or V2? What firmware version are you running? What were the conditions that resulted in the error code? Has is happened repeatedly? Is there a message that accompanies the code? You can likely diagnose some of the issue yourself (not that you should have to).
My new CAM PAN was working great. Now I keep getting âplease try to power cycle the camera(error code:-90)â I have unplugged it many time with same results. any ideas? My othe standard Wyze camâs are functioning well?
I would love to diagnose the issue myself - thatâs why I came here and searched for the error code(s). The version/firmware etc. isnât relative to my complaint that the error codes arenât listed here. Iâve opened another thread with the details of my issue - Camera Failing To Connect / Canât Login To App. I might not have had to post that had I been able to find a list of codes (with potential fixes).
As to who actually is responsible for the error codes, the fact is that I didnât give my money to some nameless âChinese manufacturerâ, I gave it to Wyze. So they get to be responsible for this. To think otherwise would just be silly.
But thatâs not what you said is it, and I quote âThese arenât mysterious numbers generated randomly â Wyze put them there!â. That likely isnât the case at all. While I am not saying Wyze isnât responsible for providing quality tech support, it helps to at least couch your complaint in truth rather than disinformation.
I think it is more likely that your complaint is rooted in your frustration in not finding exactly what you were hoping to find. You complained about not finding the expected list before addressing questions about the possible causes.
Of course, I did start this thread because a list did not (and still does not exist), but that was based on V1 errors. Is your camera a V1? The issue was and still is that Wyze pushed a product to market before it was ready. Additionally, they are software developers shoe horning their ideas into hardware that isnât designed to spec but instead is a generic platform. That approach has inherent problems and to me, Wyze has fallen down repeatedly without addressing the inherent flaws in their approach.
Wyze should be held responsible for the products they put on the market, but those that hold them accountable should do so from a well informed and honest perch, not just complaining that they arenât getting the answers spoon fed to them.
Thereâs nothing in your OP regarding âV1â (or âV2â, for that matter). If the codes are specific to the camera/firmware version, then thatâs also another important detail that Wyze needs to provide.
Youâre making some rather extended assumptions about why I posted. I never said, nor did I imply, that I needed an âexactâ answer - when I searched for my specific error code, I got precisely zero results. Being bothered by that is hardly âgetting the answers spoon fedâ. I expected something - anything - but got nothing.
Look at the date it was posted. There was no V2 when the OP was posted. Hence, no delineation between two versions. There werenât any yet. I am not saying the codes are camera or firmware specific. The appearance of certain errors may in fact be more prevalent in one version of the hardware or the firmware.
âI might not have had to post that had I been able to find a list of codes (with potential fixes)â. How is that not a request for an exact answer? And yes, type in a code and get a table with codes and fixes would be spoon feeding, especially when compared to posting a question about the error first. That isnât what you did though. You posted a complaint about not having a crib sheet, and then only LATER did you start a second post looking for the input from others.
Iâm sorry that youâre unable to understand the obvious difference between âsearching for â10003â and getting zero resultsâ (well, now this is the one result) and being spoon fed. You, of course, are welcome to continue thinking whatever youâd like. I wonât post on your thread anymore.
Iâve got my two Wyse cameras and I tried to understand them. Easy setup, easy followup on the net, the trouble started when I disconnected them to simulate all kind of accidents. I intend to use these cameras while Iâm away on holiday. I found that the cameras canât re-connect to the network if there is a power interruption or a variation on wifi. Somebody, on this forum, suggested to use a smart plug for these cameras to âpower cycleâ them. I donât have yet a smart plug, so I tried to reconnect power manually to the cameras a few times (like the smart plug will do). Unsuccessful trials! At this point, I powered off the router and I powered back again after 30 sec. Miracle! The router reassigned addresses to cameras and the image came back! So it seems that I have to buy the smart plug and power off and back on the router when my cameras get disconnected. Even this may be a solution, I donât feel comfortable thinking I have to check the cameras every hour during my holiday to see if they are connected or not. Are these cameras sold as real surveillance cameras or as a kind of prank?
Agreed, We purchased these cameras from Wyze and it is their app that is giving us the error codes, but when we need to understand what âerror code 10003â is and how to resolve it the answer is, âwell Wyze doesnât really manufacture the camerasâ,⌠??? Seems they are less interested in keeping customers happy than they are in finding another manufacturer to make a robotic vacuum to sell, or a Door Lock (which also doesnât work) or,âŚ
Come on Wyze, your business model of throwing another poorly made product at the market and create a catchy video wonât last long - but maybe thatâs the plan.