How to: Interpret error codes and messages


Are you guys aware this link is useless? Doesn’t have any info on error codes. Please fix this…

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Hello @Stryx, welcome to the community. You have replied to an older post. Here is the current error codes troubleshooting link:

Current Error Codes

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It would be nice if the codes were really there you gave unfounded page.


Apologies, they revamped the support site awhile back and that broke some links, the post you clicked from is about 18 months old. Here is a link to the current error code page.

Error Codes

I’m getting error code -20009

Not listed on that link. Downloaded the update last night…can’t access either camera since. Interestingly I can still watch the recorded videos and get notified when their is motion still.