What to do with ERROR Code -1

Cameras
1

I’ve never had this before
ERROR Code -1

Just happened this morning after it was OK for awhile then it popped up. I’ve tried everything I can think of to fix it. Sometimes it comes back but mostly not.

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3

Yes, getting it when viewing a camera group.

At this point, it comes and goes. Sometimes it comes up fine sometimes I’m getting the error code. Not sure what’s going on.

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5

Yesterday I did an update of apps as requested by Wyze. But this problem just started this morning. So far I have:

Rebooted Modem and Router
Reinstalled the app

Tried connecting on different devices

Weird how it comes and goes. Not sure whose issue it is.

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6

Check this out, not sure if it’s related but I’d bet it is.

7

have you updated the app to the latest Hot Fix version?

9

Firmware says it’s latest version for all devices….tlhutch4

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What App Version are you running? Not Firmware. The Hot Fix is a new Wyze App.

11

88146 submitted
Tlhutch4

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12

881496 - corrected from above
Tlhutch4

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13

My app version is 2.38. 3 (3)

Tlhutch4

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@tlhutch4
I am sorry this is happening. We are currently looking into this and have sent logs to the team.

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15

Rulwiz’ Are you still having this problem that you and I began talking about early this morning …I am…tlhutch4

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17

Rulwiz, At least I know I’ not alone in the wilderness here. If you’ve been following the post on forum you will see that our communication earlier today spurred a lot of conversation.

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18

Seems rebooting iPhone fixes the issue however it does come back randomly. I have 7 cams in a group and sometimes as you swipe up or down it says “loading live stream” some load immediately some take 10 to 20 seconds. If i choose to expand a cam it shows the image from earlier in the day and stays like that until you swipe or close and expand again. I am going to try deleting the cam group and just leave it as individual devices.

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19

Let me throw my hat in the pool. An hour ago I updated the app to 2.38.3.(3) on my iPhone. All five cameras sporadically connect and come back with Error: Code-1). Thankfully I did not update the app on my iPad and that is running fine. At least for me, the culprit is the latest version of Wyze app for iOS.

EDIT: Looks like the app is not communicating with cameras at all as I don’t get notifications anymore.

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20

5 - V3 cams in group error code -1 all day from about 1030am 1/6/23. Was 35 miles away and my simplisafe notified me of door opening but wyze cameras all error -1. Off and on all day. I realize these are not true security cams but they should at least work - right? Sent in multiple logs. Hopefully this gets fixed soon or I will be buying a different brand of cameras to monitor house and rental properties.
Edit - I tried force restarting multiple times. I tried deleting group and they all still did error -1. Recreated group and did not fix.

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21

Error Code -1 Remains an issue this morning (Saturday)

We need an update from WYZE on this. Agreed ?

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22

I also continue to get this issue. I also find even my non grouped cams now have worse connection issues with the app, even after cycling both cams and phone.

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23

Rulwiz,
’Are you still having this problem that you and I began talking about early yesterday
?

I am…tlhutch4

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25

It would be so nice to get an update on this issue. It’s getting very frustrating.

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