1/11/23 4:00 PM PT - We have released iOS app version 220.127.116.11 to the public. This has the fix for Error Code -1. We’re sorry that this bug escaped to the public and we’ve added new processes to prevent it from happening again. If you’re still experiencing this, please check App Store for an update. If you continue to have trouble, please reach out to our Wyze Customer Support.
UPDATE: 1/10/23 1:51 PM PT - Our QA team has verified the hotfix app version and we’re working on App Store review. Ideally, we’ll be releasing the fix for Error Code -1 tomorrow though it may release on Thursday instead. We’ll keep you posted about any changes.
UPDATE: 1/9/23 3:46 PM PT - We have received confirmation of a new app build that has a fix for the Error Code -1 iOS bug. We are currently waiting for it to go through code merge and QA review. Thank you for bearing with us as we work to resolve this problem.
UPDATE: 1/8/23 4:21 PM PT - We have been making progress on a new app build to replace the problematic iOS app version. This is currently going through internal testing and looks promising for resolving the Error Code -1 issue. We appreciate your patience during this time. If needed, ungrouping your cameras can avoid the Error Code -1 issue while we work on the new app build release.
We have an app hotfix going out today! This improves the camera group experience and has some bug fixes. Look in your app store later for Android 18.104.22.168 or iOS 22.214.171.124!
Since the app update last evening, I’m now seeing the attached on all my cams, but the Pan Cam v1 seems to stay with this message for a long while…then never loads and says it’s offline…I’ve tried restarts, app restarts, pwr off/ on restarts of pan cam to no avail I’ve forced restarted the app, and still no luck. App updated to 238.3 (3) last night.
…update…it’s now finally going to the live stream, but it takes too long to be very useful …seems to be on the server side slowing down …
It’s seems this app update was to improve the ‘group ‘ experience…although it seems something is not happening in the server side correctly to activate live streams on groups of cameras.