1/11/23 4:00 PM PT - We have released iOS app version 2.38.4.3 to the public. This has the fix for Error Code -1. We’re sorry that this bug escaped to the public and we’ve added new processes to prevent it from happening again. If you’re still experiencing this, please check App Store for an update. If you continue to have trouble, please reach out to our Wyze Customer Support.
UPDATE: 1/10/23 1:51 PM PT - Our QA team has verified the hotfix app version and we’re working on App Store review. Ideally, we’ll be releasing the fix for Error Code -1 tomorrow though it may release on Thursday instead. We’ll keep you posted about any changes.
UPDATE: 1/9/23 3:46 PM PT - We have received confirmation of a new app build that has a fix for the Error Code -1 iOS bug. We are currently waiting for it to go through code merge and QA review. Thank you for bearing with us as we work to resolve this problem.
UPDATE: 1/8/23 4:21 PM PT - We have been making progress on a new app build to replace the problematic iOS app version. This is currently going through internal testing and looks promising for resolving the Error Code -1 issue. We appreciate your patience during this time. If needed, ungrouping your cameras can avoid the Error Code -1 issue while we work on the new app build release.
ORIGINAL POST:
We have an app hotfix going out today! This improves the camera group experience and has some bug fixes. Look in your app store later for Android 2.38.1.161 or iOS 2.38.3.3!
I just removed the Android App from one of my Pixel Phones and decided to install it again. It is still not showing for my Android Devices, as happened in the past.
Anyway, I went to the App Store and the Version installed is 2.38.1.161. The Hot Fix mentioned above shows a Version of 2.38.1.157.
Wanted to let you know in the event you need to change the aforementioned information.
Since the app update last evening, I’m now seeing the attached on all my cams, but the Pan Cam v1 seems to stay with this message for a long while…then never loads and says it’s offline…I’ve tried restarts, app restarts, pwr off/ on restarts of pan cam to no avail I’ve forced restarted the app, and still no luck. App updated to 238.3 (3) last night.
…update…it’s now finally going to the live stream, but it takes too long to be very useful …seems to be on the server side slowing down …
It’s seems this app update was to improve the ‘group ‘ experience…although it seems something is not happening in the server side correctly to activate live streams on groups of cameras.
I’m having the same code -1 error a lot in grouped cameras since the new release. I like the new look but have had some freezing issues lately. This new code is adding to the issues.
Unacceptable for a hotfix to totally break every camera I have in a camera group on iOS. If it wasn’t for my Camect NVR I’d be unable to see my cameras. -1 error on every camera (And yes I use groups for all of them.) Don’t want to break my setup I use just to work around a BUG. A BIG bug. Wish I could roll back this update!
Thanks for the heads-up everybody. I just went into the Play Store settings and selected “Don’t auto update apps”. You might check your settings if you have not done so yet.
I am also having -1 error on all cameras after the update. It basically broke the camera group. Totally unusable. If there was a way to roll back to the older version I wouldn’t think twice.
Also, since now the cameras in the group are loaded in containers, they don’t go full screen as they used to when the phone is rotated sideways. We need a fix for this to keep phone awake as well.
…)
That makes it the all more entertaining.
