No I said I feel like advertising 14 days video storage is a scam because if you advertised 12 second recording every 5 mins you would likely not be selling well. 14 days storage somewhat implies that a day is 24hrs not whatever it really is.
I think it is a matter of perspective. What we are trying to say is that any video stored in the cloud will be retained for 14 days from the moment of the recording. This is comparable, yet not exactly the same as any other cloud camera provider.
Saying that the we are recording 12s every 5 mins can also be misleading as it might imply that there is a continuous recording. As you know, this is not the case. Alert videos are recorded only on events though there is also the option to record continuously with the addition of a microSD card. Trying to communicate all of these options and combinations succinctly is difficult and that impacts the marketing.
Does it say someplace on the website that the camera will stop uploading no matter what after 12 seconds for 5mins? I am sorry if it does I didn’t see it.
I believe so but I might be wrong. I have not reviewed the website in quite some time.
I think you are off topic here. For example I just pulled this from your website. I think this is somewhat deceptive.
“Free, rolling 14-day cloud storage. Wyze Cam automatically records a 12-second Event Video when it detects motion or sounds. Videos are securely uploaded to the AWS cloud via end-to-end encryption and are accessible for 14 days — no subscription or monthly fees required.”
Could you elaborate where this is deceptive? The only part that might be missing out of that statement is the 5 mins cool down. Other than that, the statement is complete and accurate.
I am trying to think of a scenario where a user cant view an alert within 14days. Your camera is strictly app based. Its users must have a phone. According to Asurion Americans check their phone once ever 12mins on average. The only thing I can think of is jail. https://www.asurion.com/connect/tech-tips/are-you-addicted-to-your-phone/
Americans check their phones 80 times a day: study
This is an average. There are several scenario that are “breaking” those assumptions. The first one is that people going on vacation might not have network coverage and could be disconnected for more than 24hours. Example, you go overseas or you go on a cruise (you lose the connection while on the boat). Some long flight might create some issues also. Granted it is unlikely but possible and we have had discussions with community members about it.
Second scenario, notifications are the best effort and not a guarantee from Apple and Google from what I can recall. As such, you might not receive the notification.
Another scenario, which was my case, the number of notifications was too high and I did not check all the videos of every notification. I had an attempted burglary at my house and the police asked me to check my videos because some neighbors had been burglarized. The request came 2 days later.
So for all those reasons, 24 hours is usually not a recommended duration for the retention. 14 days vs 7 days, that’s debatable.
You also make technical assumptions that are not accurate and that are dictating some of the capabilities and choices . Sorry, so what are the capabilities and choices?
The current implementation is creating a file in the memory of the camera. Once the recording is complete, it is pushed to the cloud.
So we can’t, with the current implementation, just open up the duration until the motion completes.
We have more memory but we have to preserve it to make sure that other in camera features can be implemented. The choice of 12s is a balance.
We are looking at ways to increase that duration and there are multiples ways to do so but we don’t have a valid solution at this point that we can publish.
still think turning the upload off after 12seconds for 5mins is a bad solution.
This is the best solution that we have found at this point to maintain a low cost. I agree that this is not optimal and that’s why we usually recommend the addition of a microSD card to enable the continuous recording.
so is 14days if its more likely to not have captured what you needed.
14 days is not about the capture but the retention. So 24 hours, 2 days, 7, 14 or unlimited would not necessarily fix this. If the event you are looking for is not recorded, it will not change.