11/14/20 9:48 PM PT - Our metrics are looking good and we’ve worked our way through the backlog of status updates and notifications. We appreciate your patience through this process. If you are still having trouble with your Wyze devices or app, please contact Wyze Customer Support.
8:24 PM PT - Working through the backlog of device events from during the outage has taken some more time than initially expected. We now estimate that this will be concluded in about half an hour. In the meantime, new triggers or events may have a delayed response.
6:27 PM PT - Our system is working as expected and we are working through the backlog of requests that occurred during the outage. We currently expect that to be fully resolved in around an hour. Thank you again for your patience.
5:58 PM PT - We are seeing improvement and reports of people able to log into the app. We are continuing the work and keeping an eye on the metrics. Thank you.
5:25 PM PT - We are working on a temporary fix for this issue while continuing to explore options for longer-term solutions. We do not have further updates at this time. We apologize for the delay.
4:19 PM PT - We are continuing to work on the login and integration issue and do not have an update at this time. Thank you for your patience.
3:34 PM PT - We are working to resolve the cause of people being logged out of the Wyze app and/or having difficulty logging back in as well as the integrations not working properly. We’ll share more information as we receive it and apologize for the trouble.