@StephT Welcome to the Wyze community!
Your issue is most likely caused by the server outage. I recommend waiting until things are back up and running properly. If it doesn’t improve, you can post back.
11/14/20 9:48 PM PT - Our metrics are looking good and we’ve worked our way through the backlog of status updates and notifications. We appreciate your patience through this process. If you are still having trouble with your Wyze devices or app, please contact Wyze Customer Support .
8:24 PM PT - Working through the backlog of device events from during the outage has taken some more time than initially expected. We now estimate that this will be concluded in about half an hour. In the meantime, …
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