I have had this odd event playback issue with one of my cameras for over a year. The problem started on a second camera shortly after the CAM PLUS subscription auto-renewed in December. I just noticed a third camera is now exhibiting the same issue.
I have tried the following with one of the three V3 cameras:
- Power Cycle
- Manual re-flash of firmware
- Remove from WYZE app
- Add to WYZE app with same name
- Cleared app cache
- Uninstalled WYZE app, rebooted phone, and reinstalled app
- Installed WYZE app on freshly wiped spare Android device
Playback from uSD is fine, as is anything I record from the uSD. It is just the events stored in the WYZE cloud that have a stuttering effect when playing them. If I play the events at 4x, they look relatively normal, meaning they look like they are being played back at 1x.
Back in December I opened a case, when a second CAM PLUS camera starting displaying this behavior. Due to the holidays, I was not contacted by an escalation wizard until after the new year. Ticket number 3564244 was escalated to a WYZE wizard named Jeffrey. After sending logs and going through the process, Jeffrey stated the engineering team would be looking into the issue. He did not provide an ETA for a fix and would not refund any part of my CAM PLUS subscription, nor was he willing to send me a refurbished camera to test with.
I just replied to the ticket in hopes of letting Jeffrey know that a third camera is now exhibiting the behavior. I received an auto-reply stating my ticket has been closed and I would need to submit a new ticket. Instead of going through all of that again, just to be told the same thing, I figured I would post here in hopes that someone may know of a fix.
Something worth noting, that just might be the root cause. All three of these V3 CAM PLUS cameras are not recording sound/audio. The problem seems to start shortly after going into the camera settings, advanced settings, and then disabling “record sound”. Unfortunately, if I re-enable “record sound” the issue persists. In other words, the recording of sound has been disabled on all three of the cameras that have the stuttering playback problem. Two of them are outdoors pointed at common areas where people could converse. It is illegal to record audio of people conversing on camera. The 3rd camera has “sound recording” disabled as it is looking through a window. Any audio recorded would not align with the video.
Feeling frisky? Try disabling “record sound” on one of your v3 CAM-PLUS cameras and leave it that way for a few weeks. I have a feeling you too will be experiencing stuttering event playback.
Any assistance regarding this matter would be much appreciated.
Thank you in advance,