I made the mistake of updating two of my three v3 cams today before noticing that ALL videos now play back with terrible video stutter.
The v3 that I didn’t update is not experiencing the issue. The videos that were recorded by the updated v3s prior to the firmware update are also just fine, so it’s not an app issue.
I guess I have to go download some firmware…
How does something as obvious as this error make it through testing?
After updating the WYZE app to v2.36.0 (96) and v3 firmware to v4.36.10.2864 on Android 13, event playback is stuttering, and not in the way it would for typical buffering; you can see the playback time slider momentarily pause and then continue moving in hops of consistent duration.
I would be curious to know if it happening in the stream up or the stream down. If you download the video after it plays, and it studders on playback, that would indicate a Firmware issue in the actual video record. But, that should also affect the same saved video on the SD.
If it is a server side file issue, it should also be seen in the download.
If it is an app version player issue, the download file should play fine outside the app.
Just thinking w\ my thumbs. Thumbstorming™ ® (registering that now)!
What happens when you play the same event in the Web View? If it plays clean then I would be fairly certain it is something w\ the app on certain devices.
I lied… New test… What about playing it in an app on a different device (if available)? Again, if it is clean, it is either a device OS\app conflict or the app plugin itself.
The new Beta App was released today. Might be worth a shot to see if that has the same issue.
Does it always stutter at the exact same time across all events, or diffrent per event. If you replay the same event, does it stutter at the same time each replay?