Across all events – they’re all stuttering.
It’s doing it ~once per second on any event played.
If I replay the same event, it stutters with the same frequency as the previous playthrough.
I should also note that the stuttering occurs throughout the entire duration of any clip right from the start to the end.
Whyze the firmware updates not tested well before release?
Their Beta testers don’t catch it?
The end users seem to be the Beta testers unfortunately.
To add to this post, the reminder that these were the facts for me:
You can say it’s an app issue, but clearly it’s not SOLEY an app issue, because downgrading the FW fixed the issue.
After checking through a lot of events, I found a few that did this. Not specific to one cam or one cam model, and not specific to a length of event, just randomly. It seems to always happen around the 5 second mark.
Definitely not the same results your seeing, but something.
Log ID: 779090
This seems to be becoming more common. @WyzeDesmond could you take a look?
Yes we also receive quite a few reports here. I will start the investigation. Thanks for the notice!
Any update on this. My V3 is doing this exactly. It was showing this after a firmware update a while ago. It would fix itself after another FW update then slowly creep back. Rebooting solves it very temporarily. If it helps, I see the stutter from cloud playback and SD card recording. I am also a paying member for cloud storage.
Add On: This issue made me check and looks like it’s happening to V2 and V1 Pan as well ouch. V2 still has 12 secs of cloud storage but V1 Pan is now only 4 secs. When did this happen?
Same problem with both of my camv3, stuttering on every video event. It’s been happening since beginning of January. Performed all of the suggestions, uninstalled wyze app, reinstalled, unplug, plug back in, clear event’s, and notifications, re set up, relocated cams to others outlets, etc. NOTHING fixes it. I submitted logs, and sent emails with Mac addresses, video examples Still waiting to hear back.
Hi any updates on this? I have the same problem as described here. A reboot of the camera fixes the issue for a short time, but after some time all recordings have stuttering.
I reduced quality to the lowest and nothing improved. Can someone describe the process to rollback the firmware version? Thanks.
I have had good luck rolling forward on v3 firmware. I updated yesterday to version 4.36.10.4054 and so far the video stuttering is gone.
Been waiting for this! Fingers crossed that I can access the new firmware soon for my Cam v3’s !
Thanks for the encouraging update StevenA!
Funny,
I Review my V3 cam’s daily .
Today, I get an update ur V3 request ?
I Checked wyze’s " What’s New", nothing that new, was there, except 03/22/23 update.
Either the update notifications are late or this is a really new update ?
Which, is Which, or What ???
The 3/22/2023 firmware update was a gradual release. I had one v3 offered the update on 3/22. The rest were offered the update yesterday.
Lucky you ! I continue to have video stutter since this latest update. I’m so upset I’m ready to scream trying to fix this issue🙉
Thanks for your feedback. Since it’s such a hassle to downgrade from the newer updates, I’ve been waiting for people to weigh in on how this long awaited update worked, I’ve seen some that say issue resolved and some like you that say video stutter is not fixed.
I’ll stay on 4.36.9.139, since there’s no reason to downgrade to the apparently unresolved video stutter in newer firmware.
I put the new firmware (.4054) on three V3 cams a few days ago from .139 and haven’t had any issues with any of them in Live view or recording. Have you looked at the KB/s in live view for you cams and see how they are doing. Mine travel between 60-160 KB/s in live view.
Yes I have the latest firmware. My kb/s are showing 75 to 175 in live view.
Well I was hopeful that the firmware update to 4.36.10.4054 would resolve the stuttering video but both of my cam 3 Plus are still stuttering. I stopped performing all of the tricks in attempt to resolve because nothing resolves it. I did see that the stuttering & skipping first few seconds of recording are still on the “IN PROGRESS” status in the SOFTWARE & FIRMWARE BUGS and KNOWN ISSUES. They have been there since last November. So in the meantime, I tolerate it because I rely on my cams daily. By now, Ive gotten used to the stuttering and just advance the event recording X2 and it looks more normal. Still hopeful for a fix eventually.
I had to go back to the previous firmware 4.36.9.139 that was the only way to stop the video stutter. I did a flash firmware it took about 15 minutes. Tech support could not help they had no solution. The offered me a gift card for my troubles! This is a known issue but no fix. Google how to flash firmware for wyze v3 maybe it will work for you.
How to on the WYZE web site>Help or the Forum> Support top right.
