I have a work-around that is 90%+ effective for the times I’ve tried, starting about 3 or 4 days back.
I have a group view for my cameras. When I select that, I usually get camera(s) that fail to load or say offline. then I go back to press home, and turn off and on the group camera view. I then select the group cameras view, then they usually all load!!
If later I try and camera(s) don’t load or say offline, then I repeat above so they load!
After a few weeks of my 8 V3s working properly after the last failure they have all gone offline again !!!
I have cleared the cache and force stopped the app and power cycled all the cams.
Now all I get is “check your internet connection” which I find very condescending of Wyze. It is not a problem at my end!
Can you just FIX THIS PROBLEM - IT HAS BEEN GOING ON TOO LONG !!!
There is a service advisory in effect this evening:
This is happening far too often lately.
still no workin
They just updated about the issue you’re referencing:
Also, if you using Comcast Xfinity Cable internet or a similar cable company using something like their XB7 Gateway, the problem is probably related to your gateway. Lots of people in other forums reported the issue was being caused by the gateway. Some of them got the cable company to upgrade them to the newer gateway and that magically fixed their problem. Others just switched their XB7 gateway into bridge mode and used a different router for their internet and that also magically solved their issue too. Either way, the common denominator for many people ended up being that they were using an XB7 gateway that was blocking them from doing remote access to their Wyze cameras. So if that applies to you, consider asking your ISP if they can upgrade your gateway to one that doesn’t have that problem, or wait for Wyze to try to create a special workaround. It sounds like they have some workarounds in testing now.
Having the same issue. Live feed not working/loading when I m not on the same local network as the V2 Cam I have. the only way to get it to work is to restart the camera in the app, but it only last for 3 to 5 min then the camera will be disconnected and having issue to load again. When are we having a fix on this? the idea having a door bell cam is to now what is going on when we are not home… not when we are home connecting to the same local network!
Replaced Xfinity XB7 with XB8 2 days ago. So far everything has worked since the change. Home WiFi, outside of home WiFi, and cellular access. So the XB8 appears to have resolved the problem. I did not see any posts regarding the XB7 until Jason Jones Fix It Friday post a few weeks ago.
So glad to hear it. I’m sure it’s a relief to have things working remotely again.
Were you able to Live View from Web Portal away from home?
Or able to view from Alexa?
That’s why I know it’s not my internet as I can do both.
I also have the XB7
To clarify, Web portal and Alexa both use different protocols for sure, and possibly also different ports for streaming the video than the app uses, which is why those function differently. Web portal uses Amazon Kinesis (and seems to always use the internet), and Alexa uses WebRTC (and can be local or internet) for connecting to the Wyze Cams. The app uses TUTK (most of the cameras) and some other SDK (for at least 2 of the camera models) depending on the camera model.
XB7 hasn’t been reported by anyone to be blocking Amazon Kinesis nor WebRTC protocols, but from what others in the other thread “Still cannot connect to my cameras when not on my home WIFI” have been reporting, it seems to be interfering with TUTK in some way. So, the fact that Web portal and Alexa work do not actually mean that a gateway isn’t blocking different IP addresses or ports used by a totally different protocol (TUTK or whatever), it only can prove it’s not interfering with Amazon Kinesis or the WebRTC implementation, and can’t be generalized to everything.
Regardless, Wyze has indicated they have a solution to the remote streaming issues (They said there are multiple causes), so it sounds like it isn’t necessary to trade out the XB7 in order to get this resolved. But it is something lots of people in the other thread reported as having instantly resolved the issue for them for anyone who didn’t want to wait on Wyze’s solution to be implemented. So in the end, you should be absolutely fine to hang on to the XB7 and hopefully Wyze’s solution testing gets launched soon. 
Most say it is a free upgrade. A free upgrade is nice any day of the week.
I don’t use and haven’t tried the web portal and I don’t use Alexa.
I got a free XB7 to XB8 upgrade after explaining the problem with my cameras, and I’m not sure I would have even had to tell them that. The Xfinity rep told me the XB8 was an all around better gateway.
Exactly, I totally agree. Even IF the XB7 turns out to not be part of the problem in any way, why not get a free upgrade anyway, especially when so many other people report that it does instantly solve their problem. I’d totally use this as an excuse to get a nice new improved upgrade. 
How is it better? The XB8 supports WiFi 6e (XB7 doesn’t), so you’ll get a free update to have the 6GHz band, which is AWESOME (I love 6GHZ)! The XB8 also supports download speeds more than twice as fast as the XB7 and a higher maximum data throughput = more than 40% improvement!!! Plus Wifi 6e has lots of other benefits to performance etc.
I, personally, don’t know why anyone would want to keep an XB7 if they could get an XB8 for free, particularly using this as an excuse. It feels like a no-brainer to me. I’d totally be doing it. Way better overall internet experience for most people even if the cameras weren’t a consideration. I think it may partially be not knowing what the benefits are to the free upgrade, but I’m sure some just don’t want the hassle when things otherwise work reasonably well for them as is.
Time to return these clearly are not made well at all,
I got the XB8 modem and I could not connect the V2 cam because I could not separate the 5ghz and 2.4 ghz. Anyways I am keeping the XB8 modem and just threw away the wyze cam. Wyze failed to provide the service at all. Live feed was an issue with the XB7 while other brand has no issue. I just bought another cam which is compatible with 5ghz connection and only took me 5 min to set up. Much better than the Wyze (garbage) … wasted of my money and time.
Why not sell them on ebay and get a lot of your money back? Wyze cams hold their value really well on resale because they are already sold with razor-thin profit margins on the hardware.
Even for people who don’t want to use them with Wyze, there are a ton of people who like to flash them with things like Thingino firmware to convert them to 100% local CC RTSP cams that don’t use Wyze or the Wyze app at all, so even if you don’t want to give them to someone who might use them with Wyze and fear they’d have a similar experience, you can give them to someone who has never even touched the Wyze app. That project appears to be getting really big and popular lately.
There is no need or requirement to split. I use the same SSID for both. If I had wifi 6e, all 3 freqs would be under one SSID.
Usually the xb8 solved user problems. Bummer. If cams don’t work, all you can do is move on. Best of luck.
It probably depends on the router brand. On my Asus router, I clicked on the wrong router setting and merged the 2 bands by mistake. None of my cameras could connect.