That is wild. I have only tried 3 routers and didn’t experience that but I believe you.
Some asus routers use something called “smart connect” where they not only share an SSID between bands, but actively try to force clients onto 5ghz. They are supposed to detect clients that don’t support it and not do it to those, but it has been an issue with some models and firmware versions. Essentially preventing the 2.4ghz devices from being able to connect at all.
You can use the same SSID without enabling band steering (smart connect) as I have on my Asus and it works fine, the cams have no idea about the 5ghz band, as far as they know, all you have is 2.4ghz.
If your asus has “universal beamforming” under the 2.4ghz settings, disable that. Was a terrible technology. The newer explicit (AC/AX/BE) beamforming works better but very few devices support it, so it won’t impact the Wyze cams. I also disable MU-MIMO, it usually doesn’t hurt but nothing I have on 2.4ghz uses it, and it can be problematic. Force 20mhz channel on 2.4ghz set it to “N only” disabling the old B and G speeds, disable any TX Bursting or Afterburner features, and disable airtime fairness. I also use the minimum RSSI feature set to -75 to ensure clients with an unusable signal don’t “hold on” and slow down the network. I actually used to go with -70 but one of my distant cams sometimes goes down to -72 or -73 so I bumped it a bit for that. I’ve got the “bluetooth coexistence” feature set to pre-emptive but I’m not sure that setting actually helps anything (hasn’t hurt anything that I’ve seen). I only enabled it due to having a bluetooth headset I use in the same room a lot. That headset does support pre-emptive, otherwise I would have just tried “enable” which is a less intelligent method of sharing the band.
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That would be confusing. Sometimes I need to know how a certain device is connected. Different names simplify things.
Wow. Very interesting. That explains a lot.
Thank you.
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I can tell in the details. Router app or wifi analyzer. Easy to see on mesh.
I can see setting 2.4GHz to “N only”, but I thought MU-MIMO was an advatage to the later routers to use, especially on 5GHz.
Thanks for the education in advance.
That’s true. But I have to do an extra step or two digging into the router’s web admin.
Sounds painful the way you describe it. 
Maybe try a wifi analyzer?
The router already comes with all sort of network utilities.
Matter of personal preference, some find having two different ones confusing. There is no “wrong” way. Personally in situations where people want the ability to lock to one frequency, I usually tell them to have their main SSID shared between the two, then create a second network where they are separate (_2 and _5 or whatever). That way if you have a phone or laptop that you want to automatically get further range when you get too far away for 5Ghz, it will do that using the main SSID. But cams or other stationery things that you want to always stick to one, you use the others. But like I said, personal preference.
The overall point is that using the same SSID is not a problem for the Wyze cams, they have no clue that the 5ghz band even exists. However many router manufacturers, especially ones with mesh functionality (even if you aren’t using it) will turn on band steering and minimum RSSI features when you use their wizzard to create a single SSID (Asus and TP Link call it Smart Connect, I don’t recall the other brands off the top of my head) and that CAN cause issues with some devices, especially if they’re outside of what those routers consider a “good” signal strength. It just keeps booting them and preventing them from reconnecting. Or in some cases tries to force them to 5ghz when they don’t support it.
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If you have devices that support it, it can help. I’ve seen mixed results with it, when it does help it isn’t a stark difference. I guess if you have many devices that are constantly pulling lots of bandwidth, it might yield some benefit. Depends on the chipset in the router and the firmware too, how well they’ve implemented the feature.
But like everything with wifi, these features only work correctly when everything supports them, and since most people don’t have 100% of their client devices (like Wyze cams) supporting that feature, it can actually potentially worsen things.
Of all the things I listed, MU-MIMO is probably the least problematic, a decent router will be able to manage clients that do and do not support it (but it can’t help the fact that the ones that don’t support it will reduce the benefit to the ones that do support it). So that one isn’t critical, if you aren’t having issues, no problem leaving it enabled.
Every time they announce a new wireless standard, it is great to see that they’ve finally built in stuff like true seamless roaming, band preference/steering, etc. Problem is it will be many years before the average house has all devices that support that latest standard (and has implemented those optional features). IOT devices being particularly slow to adopt, as newer wifi chips are more expensive. By the time things like Wyze cams support AX 2.4ghz instead of just N, they’ll have released a new standard with many more new and better features. Never ending battle. I know people that have old printers that are still 802.11G…
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That is my reasoning. It keeps it simple and my router lets you connect to whatever you want.
I did recently build an IOT network for my Wyze cams, but didn’t mess with my main SSID.
Thanks @dave27 for the insights.
There used to be a lot of issues with dual band devices sticking to 2.4 when back in range of 5 (or switching to 2.4 when the lower 5ghz signal was actually better throughput) and in those cases if you didn’t need the extended range, a dedicated SSID might make sense. But that is a lot less of an issue now. But it is a matter of personal preference/circumstances.
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The camera is always online cause it works fine on my pc. It’s the app.
I’ve uninstalled and reinstalled, updated, reset the phone turned wifi on and off, and rested the camera on the app. This is ridiculous!
When I get a notification, I can’t go see it because it’s not live. What’s the point of this device?!
Also, the camera doesn’t work at night! It starts at 7 am and I keep deleting the bedtime setting and it keeps stopping after 10 and starting at 9,
I need someone to actually call me, or I’m going to return this and get my money back, and I want my subscription canceled obviously
[Mod Note]: Personal information has been manually removed for privacy and security reasons.
You should remove your phone number urgently. This is a public forum. None of us (fellow users) are going to call you, you need to contact support on their website.
Note that connecting from a PC through the Wyze web portal and connecting through the app use different connectivity methods, the app is typically more likely to be affected by an ISP or firewall/blacklist etc.
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Not a chance ,
Go here and type in customer support or agent and tell them your issues.
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LOL OK, That’s my sign to return and get a new system. This has been nothing but a hassle. Thank you 
I have 3 open tickets, no response. I just put in my return. Researching other manufacturers now. Very disappointed.
It is good to have return policies.