I am having issues with my Wyze Cam Outdoor where I can only view the live stream while connected to my home network. If I connect via cellular, or from another wifi network, the live stream just hangs at “Getting video data…(3/3)”.
I’m using the latest Wyze App (2.13.119) on a Galaxy S8+ (Android 10). The WCO is on the latest firmware (4.17.0.159), and the base station is on 4.16.0.168.
This has been an ongoing issue since I received the camera, but I initially thought it was perhaps due to cellular connectivity, or some other error. However, as I have investigated, all of my other Wyze Cams (v1, v2, Pan) all seem to work well over cellular at times when the WCO will not stream, it seems there is a problem.
I searched the community, and it seems there was a similar problem back in Nov 2018 with the v1 and v2 cams.
If anyone has any ideas, please help!!! This is very frustrating and it’s difficult to recommend these products to others when experiencing these glitches.
@jdgore Welcome to the Wyze community!
Have you tried:
Deleting and reinstalling the Wyze app?
Turning your phone all the way off and on?
Flipping the little switch on the back of the WCO on and off?
I tried all of these and still no luck. It works fine when I’m on the same wifi as the WCO. And I can view all of the other cams remotely without any issue. I can see the base, make changes to settings on the base, but no live stream video on the WCO.
It’s a problem. The interesting thing is that you can view the live stream remotely over an Amazon device like the Echo Show 5 or the Fire TV stick, just not over the android app (on the phone or desktop emulator). So it appears to me not to be a WiFi issue.
Don’t waste your time deleting, reinstalling etc. I returned my outdoor camera. I may buy another one to see if it’s just the one I had. I really like the portability aspect of the outdoor camera.
This is primarily a user forum, I’d suggest contact wye by creating a support ticket or calling:
1 (844) 999-3226 or (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Happening exavtly the same. Only works live stream whe. Im at home. But if iam at home why i need to use the cameras… if im out never connect. Just can receive events notifications
@jdgore@Tabaressi Would you mind moving your WCO and putting it next to the base station? I’m thinking that because you have no issues connecting to your other cameras that are connecting to your router and the WCO works by connecting to the base station which then passes the packets along, it may be a signal issue from the base to the WCO.
There may be stronger interference where the camera is at. If it works, even somewhat better, i would try changing to another 2.4ghz channel. Let me know. Thamks.
I was having problems connecting to my camera over cellular data, but it was perfectly fine over Wi-Fi. I checked my computers, firewall settings, and basically I was unable to load my camera due to firewall blocking the incoming signals going into my network. Once I disabled it, camera was able to connect. This may not fix everyone’s issue, but this helped me.
Also, check iPhone (maybe android too) but make sure your Wyze app has cellular data switch turned on
Wecome to the community! Firewall settings can definitely prevent you from doing many things. You can always try to just “reset firewalls to default” which usually solves most issues unless you’ve assigned specific ports, settings, etc. in the firewall rules. Thanks for sharing!
It’s not the firewall. I have both Wyze Cam V2 and V3’s. Only the V3’s cannot be accessed outside of the network. The V2 works just fine. Same Network, same firewall. Same App, Same Phone.
I’ve gone and reset all the camera’s, put them on different networks and same issue persists.
Something is wonky with the Wyze Cam’s and Wyze is dragging their feet in fixing the issue.
Different camera. The v3 connects to different servers and I believe uses a different protocol than the v2.
What router are you using, is it ISP provided, or one of the ones that has built in antivirus/malware support? Those are the ones that tend to false positive on some of the Wyze servers.
Asus AX88U Pro flashed with Merlin - non ISP provided. I can see the query isn’t being blocked outbound to the Wyze servers from the Wyze v3’'s - traffic monitoring on the network, I can see the packets and DNS queries.
Even with the AIProtection disabled (No malicious site protection) still cannot access Wyze V3 camera’s.
Web View time stamps on videos are okay - so video is making it there with no issues.
Apparently, I was running the “Old” app? Even though it was updated?
Installed the “New App” with the Dark interface on it and Cam’s are working externally now.