Howdy everyone,
I know it has been a bit since we had an update, we have been improving some internal processes and getting things in place to hopefully make this smoother in the future. I am still working on updates for the new issues, but I want to get out the updates on the existing ones and get us back on track. Hers is our Fix-It Friday update:
Forum - Users are not able to connect to Live Stream if they are not on the same local network as the camera
This has been a tough one so far as we were unable to replicate this internally. We have received many logs that helped us out and also had some users help with some special firmware that gave us more in-depth logs. We have located a few causes for this issue and are working on the fixes now. There is still one cause we found affecting a minimal amount of users that we do not have a fix for yet and we will continue to work on that one. The other fixes are currently in QA testing and we hope to have out soon
Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed
The engineers think they have found the issue. We have deployed a temporary resolution while we work on the permanent fix for this. If you are still experiencing this can you please verify that you app and firmware for the device in question are up to date, if they are could you please submit a log?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled
We are still investigating this issue and have been able to replicate it now. I will have a further update as soon as I have more.
Core - No Events showing on the Events tab
We believe we have found the resolution for this, please let me know if you are still affected by this. If you are could you also submit a log and post the log number for me to give to the engineers?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Sense Hub not reconnecting on its own
We are currently working on the hub reconnection issues and I will have more as soon as I have an update.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
We thought we had this fixed once and some users still reported issues. We think we have been able to fix it for the rest of the users but that fix is still being tested. I will let you know once it is released.
Forum - Wyze Thermostat drops offline often
We are still working on getting this fixed rolled into a firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the root cause of this issue. Thank you for your continued patience.
Reddit - Wyze Cam Pan v3 does not return to set home position
I will be removing this from the list until I have a further update on the status of a new firmware fix.
Reddit - Event playback in the app is stuttering
We are still looking into this, and I will update when I have more.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
There is a firmware release in beta currently that should help with this issue.
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
We are still looking into this, and I will update when I have more.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
The firmware that is currently in public beta should resolve this issue.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We are looking to merge this into an upcoming firmware release.
I hope everyone has a great weekend, see you next week!