Wyze Cam v3 firmware 4.36.11.4679 - 7/13/2023

Wyze Cam v3 firmware 4.36.11.4679 is beginning a gradual release today! This has connectivity and video replay success improvements, Playback bug fixes, and fixes a mixed WPA2/WPA3 network connection issue. :movie_camera:

Read our Release Notes: :notebook:

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Unless you’re a beta tester, and already well past this one…

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This has made two of my cams say CANNOT CONNECT TO NETWORK.
Any help?
Cant seem to flash it with the SD CARD, its not working as per instructions.

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I have just tried to update one of my V3s. firmware to 4.36.11.4679.

The update failed and my camera has gone offline.

I have rebooted it and power cycled it five times and it is still offline.

The app is giving me a condescending message to check my internet connection and move the camera closer to the router!!! The camera is in the exact same position for over two years!

I assume the camera now needs resetting and setting up again … Once again up the ladder I suppose.

Why does this keep happening with updates?

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Ladder, :astonished: :astonished: I guess I will wait a few weeks for a good update since my cams are working on .4054 and I don’t like ladders.

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@Antonius I am not sure if pressing the setup button on the camera will let me set it up.

If the firmware update went wrong I am wondering if the camera will even start up, or has the camera now got corrupted firmware and is broken completely.

If it has then it can go in the box with the other one that just stopped working a few weeks ago. I had not updated it or moved it. It just went offline and when I plug it in there is no red status light showing so I can’t set it up in the app.

So that is two broken V3s in just over two years… Not a good track record. I’m now expecting my six other V3s to die soon.

Here is a video on how to bring a v3 back to life. Worth a try if you have no done these steps already.

Thanks for that - I’ve just had a quick look at it. I’ll have a go at it on the one that broke itself first to save me going up the ladder tomorrow.

It may not be the same fault though as it started shouting out “ready to connect” then went offline and died.

Don’t think I will take this update, too many complaints already…

Typical Wyze firmware not really tested before releasing.

It seems that many folks have had their V3 just die lately and one common cause was a bad power adapter that originally came with the cams died of old age :astonished:. Maybe you can try a different 5V 1 A power adapter for the one that died a few weeks ago unless you already did that??

Its definitely not the power adapter, its the firmware update. I was able to manually install the update and revived two cams today.

Here is a link to the v3 power adapter and cord if anyone needs one.

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I was replying to this post about power adapters . For @ShardlowM cam that he said died weeks ago without any changes.

I was putting the link on this thread for anyone that might need it. I keep a new v3 on my shelf to put in service or try a new power adapter and cord if needed.

@Antonius

I am in the UK so I have never used the wyze power adapter. I use 3A switch mode ones.

If an update from Wyze damages a camera then surely Wyze should be responsible for replacing it. V3s over here in the UK are quite expensive at £60 ( approx $ 80)

If anyone happens to try updating to this firmware and runs into the issue being described where they will no longer connect, could you get me a microSD card log prior to trying to flash back to an earlier firmware? We are trying to track down what the issue is and any help would be appreciated.

To take a microSD card log please follow these directions:

MicroSD Log Collection Instructions
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.

On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
microsdcardlogs@wyze.com

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Probably due to this change/fix. If you have WPA3 enabled on your router, try disable it

  • Fixed a bug that impacted WPA2 and WPA3 mixed network connections

I also have had two of my cameras become unreachable. I cannot reconnect them even after a factory reset.

Note: I have updated several other V3 cameras and they work. Only these two became unreachable.
All my cameras are V3s. (3 are on floodlights, 4 are stand-alone)

One standalone V3 and one floodlight built-in V3 stopped working after flashing to firmware 4.36.11.4679