We're the Cam Plus team - AMA! (Summary from Reddit)

[carverofchoice]

“We’re the Cam Plus team - AMA!” - Souce: Reddit

Part 1 of 2: because there is a Character limit for a single post, and this AMA was too big to fit it all into one post (Part 2 is just below).

Original Reddit Source = linked to the title of each response.

Why not make some API’s available as part of Cam Plus?

@WyzeShawn

Thanks for asking this question! We are aware that API requests are high up on the wishlist in our community. Internally we have had many discussions about this topic. I have experience in developing API products and actually, API products are pretty complex. Designing the API themselves is not so complicated, but to make sure everything goes well is 90% of the iceberg below the water.
On the checklist, security and stability are the two most critical things. I want to point out security specifically as it’s one our primary focuses at Wyze. As a result, we need to spend a tremendous amount of effort to build the infrastructure to support API products. We’ll keep looking into this until we can identify a viable solution.

Will the AI results be able to integrate with the MATTER initiative Wyze is working on in any way so that the detection results can potentially be used in other new ways?

@WyzeShawn

I’m excited to see such an in-depth question! Wyze is paying close attention to MATTER updates and actively thinking about the value we can deliver through MATTER. We don’t have a clear answer yet, as the MATTER initiative is still in the early stage. We’ll post the updates as soon as we have more information to share!

Is being able to see events marked on the playback timeline something you will be adding in the future for cam plus?

@WyzeShawn

Thanks for sending the idea over! To make it clear, are you referring to marking the events on the SD card playback? If so, you can try record only motion events on the SD card by going to Camera - Setting - Advanced Settings, and select “Events Only”.

@USER RESPONSE

…it would really be nice to be able to have it on the continuous recording through the SD card so that I will have everything recorded but can still see where motion was detected through markings on the timeline.

@WyzeShawn

Understand. For now it’s not supported yet, but surely we’ll add this to our new playback design!

Could there be a synchronized playback option so that playback on multiple cameras for the same time is shown on them all on the same screen instead of one at a time?

@WyzeShawn

Thanks for sending the request over! We’ll put that into our backlog. But if possible, can you elaborate more detail on what cases would you like to see two footage at the same time? Is it for viewing different places to check the security at the same?

3 Questions:

1. Can we get to viewing multiple cameras at the same time?
2. Fast forward on the SD card playback?
3. A hub to connect cameras to so that I can have a single Wyze connected to my router instead of 5 separate devices?

@WyzeShawn

These are great questions!
For multiple cam view, in the Wyze App you can do this by creating a camera group with the “+” button on the top left corner on the home page.
Due to a limitation, we don’t have a plan to bring fastforward to the SD card playback right now.
Yes, [a hub to connect Wyze devices to] is also a hot topic inside Wyze! Personally I have 8 hubs at home. (I even bought a switch to connect all them) I’ll pass your requirements to the hardware team and share with them your feedback!

Why does the AI work differently for different cam versions?

(Continued explanation part of question)
For example, V2’s and Pan Cams can do Person detection, Face recognition, Package detection, Vehicle detection, Pet detection, Barking, Meowing, Crying, etc.

But V3’s Facial detection doesn’t work and WCO’s don’t even have the option, and many of the others aren’t available to them either. Shouldn’t the AI just analyze ANY video or pixels all the same since it’s done on the cloud not on the camera? Why does it make a big difference what the source is (which cam/device)? Shouldn’t they all have the same AI features working the same way?

When will V3’s be able to do all the extra stuff V2’s can do? And why are V2’s getting the special treatment and extra features first? Shouldn’t the default be to cater for the V3 FIRST as a priority, then do the V2’s afterward?

@WyzeWenjiang

Thanks for asking the question! Yes, you are right. We are building the same set of AI features for all devices. But the AI features are depending on the firmware factor and also the use cases. Package detection is most popular for Front Door Cam or Doorbell, and may not make much sense indoors. Also, several features are in the pilot testing right now, like 3 types of sound detection, face recognition, etc. We’ll bring the AI features to as many types of devices as we can. Thank you for testing our face recognition, and we are very sorry that it is not working on your V3. Please make sure you have it turned on and reach out to us if you still have an issue.

[Original Answer also initially said WCO didn’t have any of the sound detection AI options because WCO doesn’t have a microphone, but when it was pointed out that the WCO does have a microphone, this part of the answer was removed]

@UserResponse

Yeah, Facial recognition hasn’t worked on V3’s for me or anyone else I know in the test, though all our V2’s and Pan cams work for it. We can send in some logs, but everyone I know in the Beta says it doesn’t work for any of their V3’s either, but does for V2’s.

@WyzeWenjiang

I’m sorry to hear that face recognition is not working on your V3’s. Please send in your logs and share your log id. We will look into your issue.

AI Facial Recognition Questions

(Extended Question details)
Currently the AI facial recognition beta tests (which only work on V2’s/Pan cams, not V3’s or WCO’s), will only label a single face in an event even if there are multiple people with registered face-profiles also in the same event. Will you be working to have it analyze and label ALL faces, not just one?

Also, when the Face recognition beta does label a face, it [at least sometimes if not always] will only label that face profile, but won’t label as “person” too, so when I search for events with a “person” it doesn’t show up. Is this intentional?

@WyzeLin

First of all, thank you so much for helping us test facial recognition! These are great observations! Yes, currently the system will stop recognizing more faces once it already recognized one. In fact, if there are multiple faces in the same timestamp, the system is able to recognize them. My face and my wife’s face got recognized frequently at the same time when we are cooking. We are doing this to temporarily save our cloud cost so that we can provide the Cam Plus service to our users and continue improving it without going to bankruptcy (only kidding). However, I would like to reveal that we are working on optimizing the pipeline to recognizing all faces. For your second question, it is a bug we just fixed this morning! However, it only works for new events after this fix.

@Reddit User

Interesting. But if the video is already uploaded, and the entire video is going to be processed anyway, why would there be additional cloud costs? Wouldn’t the AI detect everything in the event all at once in a single run? So logically, I would think that reporting a second face shouldn’t cost anything more than reporting a single face as far as the cloud is concerned. I am not doubting that you have a reasonable cost explanation for now, I was just trying to understand since my assumptions seem to indicate it should work the same.

That’s so funny that you fixed the bug just this morning! Awesome work! I know you guys are doing a lot, I’m just taking advantage of this time while I know you have to look at and answer a few things. Keep up the great work.

@WyzeLin

We are not detecting the entire video. For example, if we detect a person at the beginning, we can then tag this video with person without looking at more video frames. If this video is 5m long, we save a lot of cost for running AI models. Once we further optimized our pipeline, we can afford to run AI models for the entire video and solve the multiple faces issue you mentioned.

Keeping Date/timestamp in view when zooming in

@WyzeShawn

The timestamp is actually synthesized when the video is generated, instead of drawing in the app. To check the timestamp, for now you can rely on the time ruler behind the view. I’ll pass this request to the app team to make the time easier to read.

Scrub Video Playback (ie: without removing the SD card)?

@WyzeShawn

Thanks for letting us know the thoughts! For the scrubbing, internally the design for a better live view and event playback experience (including thumbnails with the cursor) is almost done and will be brought to development shortly. For multiple cam view, in the Wyze App you can do this by creating a camera group with the “+” button on the top left corner on the home page.
And yes, browser view is under construction right now! We’ll share more details later once it’s ready.

@OtherWyzeEmployeeAccount

We are currently working on improving the scrubbing event video experience by providing thumbnails with the cursor. It is in the pipeline for shipment in the next following months!

Please adjust the sensitivity of the time-scrubbing UI when looking at “playback”? It’s very hard to scrub through just a minute or two.

@WyzeJing

Thanks for the great question! We are currently working on improving the scrubbing experience over all including providing thumbnails with cursor moving, and adjusting the timeline granularity. It will be included in our following releases in coming months.

Is there an update to Rules? Also updates to Alexa?

@WyzeShawn

Yes! Rules are a critical piece of the critical home automation picture. The app and platform team is working on 1) Adding more triggers (e.g., AI detection results) for rules and 2) Making it easier to create rules. Stay tuned!

Right now Alexa can use Person Detections as triggers for other routines. Will you be sharing any other detections to be able to be used by Alexa or other third parties?

@WyzeShawn

This is on the roadmap Wyze and Alexa team shared. (Alexa also needs to update their app and system to support this request). We’ll share more information if/when progress is made!

AI Future Capabilities questions:

(Continued Question Details)
Since you have a close relationship with Hualai (one of your suppliers who also helps with dev support sometimes), I saw on their page showing what their AI can do (look at the second section that shows an animation of their AI capabilities):

https://www.hualaikeji.com/en/technical

Will you ever have your AI do like they show here and highlight what it is detecting as an object and label that box with a confidence ratio (so we know what it is actually identifying correctly or incorrectly instead of guessing what in the frame it thinks is the object)?

Will you add in thousands of objects like they have done?

@WyzeShawn

Awesome question. This is probably the first time I’ve seen a question like this!
First, I want to make it clear, Hualai is one of Wyze’s ODM hardware partners. All Wyze AI technologies are completely developed in-house independently. The Wyze AI team has a fully functional AI team ranging from data annotation and preparation, model building, engineering deploying etc. We also have very strict policies about data and technology access.
For the bounding box on the images, that’s one of the things that could be interesting to add to the video. It could help our users to quickly identify the object and improve the detection result if anything is wrongly identified. We’ll review the priority of this requirement later after this event!
For other types of objects, we surely want Wyze Cam to learn to recognize more objects in the future, but we also want to make sure we are a good teacher here (by ensuring the accuracy of the detection). So, in short, we are working on it!

@WyzeZhongwei

Great question from our tech enthusiast! I’d like to share more thoughts from a technical perspective:
For showing detected object region with confidence ratio, we are with you about the value of displaying the object location, while it might be arguable whether to reveal the confidence score attached. One justification is the score actually is not very well calibrated with people’s perception on confidence, saying 0.85 of a detected package in one event is not necessarily ‘more’ confident than a 0.81 package in another event. We are conservative to emit such information to our general public users, as there are concerns that it would bring more confusion than value.
To your question on numbers of supported labels/objects, our strategy is to build AI features that our customers really need. It might be not very hard to demo a model that can recognize thousands of labels, but we want to assure the best experience of the labels we support in the sense of reliability in daily usage, and we doubt many labels like ‘cruise ship’ or ‘penguin’ can bring up much value to our users. But we do love to hear from you and our community as to what labels you want us to support!

Please explain why your supplier, Hualai, holds the WYZE trademark in China since you are not a subsidiary of Hualai?

@WyzeShawn

Hualai is one of Wyze’s ODM hardware partners. Right now, we are focused on building enough cameras given the materials shortage and cost increase. We will be looking into the trademark question when we have time.

@OtherRedditUser

And how about security. How do we make sure the video streaming content sent to the servers are secure ?

@WyzeShawn

Totally understand your concern. Please check this page for all privacy and security-related topics. Hope that will help answer your questions!
Security & Trust – Wyze Labs, Inc.

I have CAM Plus on one camera. You are now offering a deal on multiple cameras. Is there a way to include what I have already paid for and add other cameras with the great deal you are offering?

@Wyze_mylinh

Great question! The best way to do this is to cancel your current plan. We offer prorated refunds on plans billed directly through us (e.g. if you purchased through our website), so you’ll just need to:

1. Cancel your existing plan
2. Purchase the multi-device plan that fits your needs best
3. Make sure you go into the Wyze app and assign your new licenses to a camera in order to activate Cam Plus features for that cam

Will you allow a detection difference between stationary vehicles vs moving vehicles? The difference can be important for a lot of cases. We might want to ignore stationary vehicles and quit labeling videos with stationary vehicles and only label when one is moving.

@WyzeShawn

Thanks for sharing this feedback! Yes, [detecting the difference between stationary vehicles vs moving vehicles] has been in our backlog from day 1 of when we launched the vehicle detection, actually. We totally understand how this is useful, and the team is looking into a solution in a broader scenario right now. We’ll keep you all posted!

Is there a way to make a rule that if one camera detects motion, other cameras will begin recording?

@WyzeShawn

Thanks for asking! Glad to explain it here. Yes, you can do this by setting up a “Device Trigger” rule. To do this:
Go to rule page and select “Device Trigger”
In the “Device Trigger” section, choose the 1st camera and select “Detects motion” in the next page
In the “Action” section, choose the 2nd camera and select “Upload a short video to the cloud”
Save it and test if it’s working.
As for the late motion start, you can also try adjusting the motion detection sensitivity in the setting page.
Hope that helps!

What pets are covered in Pet Detection? Cats, Dogs, Rabbits, Pigs, Chickens, etc?

Depending on indoor/outdoor use it could be very useful to know that my pet cat or rabbit is known and recognized so we could “whitelist” that animal but if a wild rat or hawk or some other predator came in be alerted.

@WyzeZhongwei

Nice question from our pet lovers! We hear your voice as pet owners, and we are working to build more cool features dedicated to our lovely creatures. Back to your question, our current pet model is trained against data of all commonly observed animals in household scenarios, while we tweak the model performance toward cats and dogs for obvious reason:). We love to hear from our pet lovers, the names of ‘welcome list’ and ‘alert list’ that can help us better shape our pet models in future.

What additional function does WyzeCam Plus offer to the outdoor cams that an SD card doesn’t?

@WyzeWenjiang

Yes, CamPlus supports continuous recording for WCO as long as the motion goes. At the same time, you can adjust the maximum recording length for each event fragment, to save the battery performance as you may want. Don’t forget that CamPlus also offers AI features, which you can use to filter events, get only AI notifications and much more.

Shadows and Light detection to reduce events?

@WyzeZhongwei

Thanks for sharing your experience, and I’m happy to know you’re making your way to combat the false triggers. It’s a known issue that the current motion detection algorithm, which is widely adopted in the market, suffers from uninteresting background movements. It’s very challenging in practice as there is so much variety in shadow appearances. We are actively working on improvements, and experimenting with different solutions, from specific target object triggers to proactive background modeling. There isn’t a clear path to a satisfactory upgrade so far, but I wanted to share some context and let you know we are working hard to get you covered here!

@WyzeJing

Thanks for the question! I want to add a little bit more on this. our AI algorithm can help to filter the person and other important message without being overwhelmed by the motion triggered events. You can achieve this by turning on the Wyze AI triggered events and turning off the motion triggered events in the camera notification settings. Hope this helps!

If light makes the AI perform better, is there any Wyze Floodlight Camera being considered?

@WyzeShawn

You catch a good point! Yes, the lighting condition does make a difference in terms of AI detection. In some low light conditions, the boundary of the person and other objects may be hard to be told from the background. And also in low light, the possibility of a blurry image is increased (it’s similar to taking photos with your phone at night). So adding more lights will definitely be helpful for AI detection! As for the camera and accessories, you can go with the Cam V3 spotlight for now. (And our hardware team is for sure looking into a floodlight camera!)

Do you have plans to add a 2x, 4x, 8x type review when reviewing playback?

@WyzeShawn

The fast-forwarding function (2x and 4x) is available to Cam Plus recorded events. If you go to the Cam Plus event page, you’ll notice a square at the bottom left of the event player there. You can adjust the speed by clicking the icon! Hope that helps.

Please tell us something new, what else are you considering with the AI?

@WyzeShawn

Emm, some treats? Check the video starting from 20min.

https://www.youtube.com/watch?v=MAxrbUbPIPg&list=PLQMMgBk7Ms_8HRjL74F-eH3OGYn27DR2s&t=1223s

We have been adding more and more categories, including person, pet, vehicle, package you already mentioned. It is time-consuming to add a new category due to the data collection process in a conventional way: 1) need to source the data with the new category; 2) need to annotate the new category along with all the existing categories. The main reason is we need the new model to perform well for all users & cameras, which requires collecting sufficient data to cover as many use cases as possible. Fortunately, it is possible to learn a good customized model for each user & camera with much fewer data due to the recent process of few-shot learning and AutoML.TL;DR version, this time, we want to bring the cutting edge AI technologies more approachable to Wyze customers, and we want you to be able to train your Wyze Cam to recognize things. Stay tuned with us later this year! Something big is coming.

The video he referenced is embedded here at the exact time frame so people don’t have to leave the forum to watch what he suggested. He’s talking about the new “Wyze Anything Recognition” starting here at 20:23 through 23:40

I know that Wyze Anything Recognition is in early development, but when you create a new model, where does it go? Is it stored on the device or on Wyze servers? Will each person have their own set of individual models?

@WyzeShawn

Thanks for your interest in Wyze Anything Recognition - this is a very good and considerate question! THINK BIG, we have a plan to bring the new model everywhere: Wyze services, devices, etc… in a backend agnostic way and each person will have their own set of models that can be shared. We start small, storing the model in the server first.

Enable/disable event recordings and/or notifications based on user locations?

@WyzeShawn

Totally understand the privacy concern and the desire to avoid the flood of notifications when at home. One thing I did personally is I created a rule to disable some motion recording when I’m back home. A geolocation based solution is definitely the thing we are working on right now - beyond that, we are also working on the solutions when geolocation is not available (e.g. the app is killed in the background by OS).

Allowing shared users to have their own notification settings? For example, I want a notification anytime a specific camera detects an event but the other household users do not want those.

@WyzeShawn

This is a great suggestion! We are currently working on improving the shared account experience and push notifications, will definitely put this into considerations for next steps.

Why was record to base station SD disabled with camplus for the wyze outdoor wireless cam?

@WyzeShawn

Thanks for the question! We totally understand your frustrations. Currently Cam Plus is using a different technology (Amazon KVS) to the general 12second video technology. Due to the limitation of the KVS, we cannot keep recording to SD card while also uploading the continuous recording to the cloud. That said, we’ll keep searching for a possible solution here!

AI-event bookmarks/pins on the timeline, meaning, if a person, a vehicle, and a package is detected at different portions of a 1min recording, put a “pin/bookmark” with a person icon, vehicle icon or package icon at the appropriate timestamps

@WyzeShawn

Roger that! Just raised the priority of this feature in our backlog!

Motion sensitivity by zone? Instead of saying this is the detection zone you could have multiple at once, a low, medium and high sensitivity option to help eliminate false positives?

@WyzeShawn

Thanks for sharing this request! I’m not the expert on this topic, but I’ll pass this to our firmware team for them to evaluate further. I think it’s a great point and something we should definitely consider!

When are you going to make the iOS app trigger an alert while in do not disturb mode?

@WyzeJing

This is a great point! If possible, can you tell us a little bit more on the cases where you want an alert while in the non-disturbing mode? FYI, Wyze Home monitoring system does provide critical alert in the settings.

@User Response

I shouldn’t have to get/pay for home monitoring for the app to alert me for cameras that are on and running to the Wyze app. There’s a thread here on your forum about the critical alerts I just found. Critical Alerts on iOS and Wyze Sense to Alert through Do Not Disturb/Sleep mode - #29 by lorenzo816

@WyzeJing

Thanks for sharing the thread, I will follow up with it and will keep you posted!

What is this “Cam Plus Unlimited” I keep hearing people mention?

@WyzeMylinh

great question! “Cam Plus Unlimited” is a plan where you can get up to 99 licenses for a single price. You can get 99 licenses for $99/yr or $9.99/mo. This is currently just a test run to folks to got emailed and met our criteria. This is just to make sure we don’t get in trouble with financials, but we are planning on rolling it out widely in the future! Stay tuned.

If I bought Cam Plus Unlimited, what should I do about the other Cam Plus Subscriptions I already had?

@Wyze_mylinh

Hey there! First of all, thanks so much for being a Cam Plus subscriber and power user! We super appreciate your support.
We offer prorated refunds on plans billed directly through us (e.g. if you purchased on our website). To cancel, just follow the steps outlined here: https://support.wyze.com/hc/en-us/articles/360045513852-How-do-I-cancel-my-Cam-Plus-subscription-
If you purchased any plans through the app, you can proactively cancel them in the App Stores (iPhone) or Google Play (Android). This will prevent your plans from renewing. Hope this helps!

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Part 1 of 2: because there is a Character limit for a single post, and this AMA was too big to fit it all into one post (Part 2 is just below).

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I may [or may not] have accidentally tagged a few responses as being by WyzeShawn when they were actually by one of the other employees [because my template had Shawn’s name in there by default since he did most of the answers), but otherwise what was quoted is still correct and from a Wyze employee. If anyone checks the source link and notices a name correction that should be made, let me know and I’ll update it.

[carverofchoice]

Part 2 of 2: because there is a Character limit for a single post, and this AMA was too big to fit it all into one post.

Why is it that when I actually get a package cam plus doesn’t say a word but if my daughter or I have out gym backs or a trash bag it’s like PACKAGE!

@WyzeLin

Sorry that package detection is not working properly for you. To give more insights, our package detection is trained using data collected from front door cameras and doorbells, so it works best for front door cameras and doorbells. But it can still fail to detect packages once in a while due to things like a package being on the detection boundary, too bright, too dark, etc. and it can possibly detect your mentioned gym backs or trash bag as a package since they sometimes look similar to packages, especially when in the front door area.
If you can give more details on what camera you are using and a few sample videos with and without packages, we can manually take a look at what is wrong for you. Meanwhile, we are continuously improving our model to cover more edge cases. Our AI is improving in a similar way to how Tesla is improving its Auto Pilot!

@Wyze_Mylinh

I also wanted to add in that you can submit Event Videos with the correct tags to help our AI model learn better! When you’re watching an Event Video, there’s a banner at the bottom of the screen that says “Help us improve AI by sharing this one video with Wyze.” Tap “Yes” and tell us what objects were actually in the video.

I totally understand the frustration when the AI model detects the wrong object! We are always working to improve our AI models, and tagging and submitting videos help us get there faster.

RTSP QUESTIONS:

@Wyze_mylinh

Thanks for your question! Right now, we are internally testing RTSP for v3 with Wyze employees. I don’t want to make any promises, but our current timeline to release this will probably be within the next 3-4 months. It’s unlikely for Outdoor Cam to get RTSP because it’s battery powered, and we’ll probably look at the doorbell next, but we haven’t been able to look into that too deeply yet.

If you’re looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3!

(USER RESPONSE): Why will RTSP take 3-4 months of employee testing? Are there security Concerns?

Wyze_mylinh: That’s a great question. The testing itself doesn’t take a long time - updating the code with feedback from our testers is what takes longer. The number of Wyze users that use RTSP is super low, but we also recognize how important it is for you. We are 100% committed to getting it done, but it just might take a little longer compared to our other features.

EDIT: I just confirmed with one of our firmware engineers that the code for v3 is actually quite different from v2, so we practically needed to build it again from scratch. Regardless, I totally understand the frustration of waiting, but I appreciate your patience!

(USER RESPONSE): If RTSP were part of the stock firmware without giving up the other features too, I’d buy more cams

Wyze_mylinh: That’s great feedback! I’ll be sure to bring it up to the firmware team to explore.

Why not have events record a couple of seconds prior to detection?

@WyzeShawn

Thanks for sharing this concern! From firmware we do pre-record, but it depends on the situation. If you’re seeing people once they’re already in the frame, I would try to adjust the sensitivity of motion detection or the PIR effective area to get your recordings to start sooner.

How did the idea for the Wyze Car come about?

@WyzeShawn

I’m not sure about the origin - I’ll check with the hardware team and get back to you! But one of Wyze’s core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!

Will there be true horizontal support to the iPad App, its still in vertical orientation?

@WyzeShawn

Thanks for the feedback! I checked with our app team - so far, we supported the landscape mode in some pages, but to support in the app level is a huge effort, especially when dealing with fragmented screen size and ratio. If you would like to check the camera not on the cell phone, stay tuned with us as we share more updates on our upcoming browser view!

How did the idea for the Wyze Car come about?

@WyzeShawn

I’m not sure about the origin - I’ll check with the hardware team and get back to you! But one of Wyze’s core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!

Any thoughts on if we can make the Wyze Car faster?

@WyzeEmployee

When it says “stage 1 complete”, press the button on the left of the steering wheel. Here’s a quick video demonstration I recorded for ya.

Referenced Video in above response embedded here for convenience:

The Fast and the Furious Nitrous Scenes

How soon could we see a Pet Tracker?

@WyzeJing

I will answer this on behave of our hardware team PMs, they are working hard on bring the Pet Tracker to everyone as soon as possible, and ETA is scheduled around the end of this year.

Plans for 4k cameras?

@WyzeShawn

We understand how important a sharp and clear image is. But unfortunately this is not on the plan yet, we’ll reevaluate as the market progresses

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I may [or may not] have accidentally tagged a few responses as being by WyzeShawn when they were actually by one of the other employees [because my template had Shawn’s name in there by default since he did most of the answers), but otherwise what was quoted is still correct and from a Wyze employee. If anyone checks the source link and notices a name correction that should be made, let me know and I’ll update it.

[Newshound]

OMG, I can’t imagine the amount of time that took to create! Super excellent, as AMAs are like the ONLY place you can get around NDAs!! Well done, @carverofchoice!

[carverofchoice]

LOL So true, you can quote AMA responses without violating any NDA because it was said by a Wyze employee in a public announcement, so you can just quote that in responses to help answer people! LOL I didn’t think about how that can be so beneficial to so many of you Mods/Mavens testing things under NDA’s! That’s awesome.

Yeah, at first it told me I wasn’t allowed to post this because I exceeded some 32,000 character limit! Had to split it up to be able to publish it in the first place…I guess we know the limit now. On the bright side, that means that the Cam Plus Team did an AMAZING AMA answering a ton of questions fairly detailed to cause the summary to break the character limit! GREAT JOB @WyzeTeam and THANK YOU!

[Customer]

So we have learned that landscape mode in the app will NEVER happen?

Amazing effort @carverofchoice. You’re a machine.

[carverofchoice]

I don’t claim to understand what is all involved in allowing landscape mode (particularly anything involving iOS, which I have never used at all), but I do know there are a lot of other apps and companies that seem to be able to do it without significant obstacles, so it is surprising to me that it would be so much harder for Wyze when others are able to do it. Also, wouldn’t portrait view also have to deal with the same issue of fragmented screen size and ratio?

[elcaminoguy]

I had Cam Plus on many of My camera’s but only one was recording full length video I contacted WZYE several times & sent multiple logs & never got any result’s. 1 out of seven camera’s working was not good & WYZE could not explain this so I cancelled all Cam Plus except the one that was working. I was paying good money for a service that WYZE offered for over a year & Never got what I was Paying for. You would think if they offered a Paid for service they would make sure it works on all there camera’s or least explain why it was not working. I have been with WYZE since the V2 was introduced & bought almost everything they sell now I will not buy any & have quit recommending it to Family & Friends. I have over 21 WYZE Camera’s including V2, V3, Pan, WCO & no longer care to have Cam Plus since it will not record full length Video & has a Minimum of 1 minute cooldown when WYZE says You can set it to 0 which is not true. This has been My only & biggest complaint with WYZE. I’m not a newbie to wyze as I said I have bought almost everything wyze has designed DoorBell, Scale, Watch, HMS, Bud’s, Camera’s, Light’s, Plug’s both indoor & outdoor, V2 Cam Sense. Of all the item’s Cam Plus has been My biggest Complaint My only other complaint was with WYZE HMS I bought into early access with it & have not been able to find anywhere on WYZE to buy extra Contact Sensor’s or Motion Sensor’s it only offers them with HMS V2 so I decided to quit using HMS. Also a Person should not have to Buy a new system every Year to be able to add to a Security System. Why would WYZE design a System that would require You to Upgrade the entire System every Year I understand adding a More updated System but should offer Upgrades for a System You already bought that just needs upgrades such as more Sensors. I bought it to test on My 6 Bedroom 3 story House only to find I was unable to buy More Sensor’s to protect more window’s & door’s. I have 5 Entry Doors on My house the System only came with 2 Contact Sensor’s & 1 Motion Sensor not near enough for a 6 Bedroom House. I will not buy another Security System from Wyze just so I can get full coverage. I did notice Wyze offer’s more Sensor’s but that they only work for the V2 not for the V1 system which was on Early Backing.