Wyze AI Newsletter - June 2021

[carverofchoice]

Yeah, I don’t think Facial Recognition works on V3’s. I am also signed up for Facial Recognition, but it has never once ever worked on any of my V3’s, but it does work for V2’s. This question was also brought up in the latest AMA on Reddit:

@carverofchoice

Why does the AI work differently for different cam versions?

(Continued explanation part of question)
For example, V2’s and Pan Cams can do Person detection, Face recognition, Package detection, Vehicle detection, Pet detection, Barking, Meowing, Crying, etc.

But V3’s Facial detection doesn’t work and WCO’s don’t even have the option, and many of the others aren’t available to them either. Shouldn’t the AI just analyze ANY video or pixels all the same since it’s done on the cloud not on the camera? Why does it make a big difference what the source is (which cam/device)? Shouldn’t they all have the same AI features working the same way?

When will V3’s be able to do all the extra stuff V2’s can do? And why are V2’s getting the special treatment and extra features first? Shouldn’t the default be to cater for the V3 FIRST as a priority, then do the V2’s afterward?

Thanks for asking the question! Yes, you are right. We are building the same set of AI features for all devices. But the AI features are depending on the firmware factor and also the use cases. Package detection is most popular for Front Door Cam or Doorbell, and may not make much sense indoors. Also, several features are in the pilot testing right now, like 3 types of sound detection, face recognition, etc. We’ll bring the AI features to as many types of devices as we can. Thank you for testing our face recognition, and we are very sorry that it is not working on your V3. Please make sure you have it turned on and reach out to us if you still have an issue.

[Original Answer also initially said WCO didn’t have any of the sound detection AI options because WCO doesn’t have a microphone, but when it was pointed out that the WCO does have a microphone, this part of the answer was removed]

Yeah, Facial recognition hasn’t worked on V3’s for me or anyone else I know in the test, though all our V2’s and Pan cams work for it. We can send in some logs, but everyone I know in the Beta says it doesn’t work for any of their V3’s either, but does for V2’s.

I’m sorry to hear that face recognition is not working on your V3’s. Please send in your logs and share your log id. We will look into your issue.

I know several people in the Facial Recognition Beta who have confirmed that it only works on V2’s and not any V3’s. It is surprising that the team doesn’t seem to realize this is the case, and they asked us to send them logs.

I have yet to hear of ANYONE at all confirming that they have ever gotten facial recognition on anything besides a V2 or Pan Cam…so I am baffled that Wyze AI/Cam Plus team seems not to realize that V3’s aren’t working with Facial recognition for anyone. I guess we all just need to send them Logs somehow? Now sure who to tag? Maybe WyzeShawn?