We're the Cam Plus team - AMA! (Summary from Reddit)

[carverofchoice]

Part 2 of 2: because there is a Character limit for a single post, and this AMA was too big to fit it all into one post.

Why is it that when I actually get a package cam plus doesn’t say a word but if my daughter or I have out gym backs or a trash bag it’s like PACKAGE!

@WyzeLin

Sorry that package detection is not working properly for you. To give more insights, our package detection is trained using data collected from front door cameras and doorbells, so it works best for front door cameras and doorbells. But it can still fail to detect packages once in a while due to things like a package being on the detection boundary, too bright, too dark, etc. and it can possibly detect your mentioned gym backs or trash bag as a package since they sometimes look similar to packages, especially when in the front door area.
If you can give more details on what camera you are using and a few sample videos with and without packages, we can manually take a look at what is wrong for you. Meanwhile, we are continuously improving our model to cover more edge cases. Our AI is improving in a similar way to how Tesla is improving its Auto Pilot!

@Wyze_Mylinh

I also wanted to add in that you can submit Event Videos with the correct tags to help our AI model learn better! When you’re watching an Event Video, there’s a banner at the bottom of the screen that says “Help us improve AI by sharing this one video with Wyze.” Tap “Yes” and tell us what objects were actually in the video.

I totally understand the frustration when the AI model detects the wrong object! We are always working to improve our AI models, and tagging and submitting videos help us get there faster.

RTSP QUESTIONS:

@Wyze_mylinh

Thanks for your question! Right now, we are internally testing RTSP for v3 with Wyze employees. I don’t want to make any promises, but our current timeline to release this will probably be within the next 3-4 months. It’s unlikely for Outdoor Cam to get RTSP because it’s battery powered, and we’ll probably look at the doorbell next, but we haven’t been able to look into that too deeply yet.

If you’re looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3!

(USER RESPONSE): Why will RTSP take 3-4 months of employee testing? Are there security Concerns?

Wyze_mylinh: That’s a great question. The testing itself doesn’t take a long time - updating the code with feedback from our testers is what takes longer. The number of Wyze users that use RTSP is super low, but we also recognize how important it is for you. We are 100% committed to getting it done, but it just might take a little longer compared to our other features.

EDIT: I just confirmed with one of our firmware engineers that the code for v3 is actually quite different from v2, so we practically needed to build it again from scratch. Regardless, I totally understand the frustration of waiting, but I appreciate your patience!

(USER RESPONSE): If RTSP were part of the stock firmware without giving up the other features too, I’d buy more cams

Wyze_mylinh: That’s great feedback! I’ll be sure to bring it up to the firmware team to explore.

Why not have events record a couple of seconds prior to detection?

@WyzeShawn

Thanks for sharing this concern! From firmware we do pre-record, but it depends on the situation. If you’re seeing people once they’re already in the frame, I would try to adjust the sensitivity of motion detection or the PIR effective area to get your recordings to start sooner.

How did the idea for the Wyze Car come about?

@WyzeShawn

I’m not sure about the origin - I’ll check with the hardware team and get back to you! But one of Wyze’s core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!

Will there be true horizontal support to the iPad App, its still in vertical orientation?

@WyzeShawn

Thanks for the feedback! I checked with our app team - so far, we supported the landscape mode in some pages, but to support in the app level is a huge effort, especially when dealing with fragmented screen size and ratio. If you would like to check the camera not on the cell phone, stay tuned with us as we share more updates on our upcoming browser view!

How did the idea for the Wyze Car come about?

@WyzeShawn

I’m not sure about the origin - I’ll check with the hardware team and get back to you! But one of Wyze’s core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!

Any thoughts on if we can make the Wyze Car faster?

@WyzeEmployee

When it says “stage 1 complete”, press the button on the left of the steering wheel. Here’s a quick video demonstration I recorded for ya.

Referenced Video in above response embedded here for convenience:

The Fast and the Furious Nitrous Scenes

How soon could we see a Pet Tracker?

@WyzeJing

I will answer this on behave of our hardware team PMs, they are working hard on bring the Pet Tracker to everyone as soon as possible, and ETA is scheduled around the end of this year.

Plans for 4k cameras?

@WyzeShawn

We understand how important a sharp and clear image is. But unfortunately this is not on the plan yet, we’ll reevaluate as the market progresses

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I may [or may not] have accidentally tagged a few responses as being by WyzeShawn when they were actually by one of the other employees [because my template had Shawn’s name in there by default since he did most of the answers), but otherwise what was quoted is still correct and from a Wyze employee. If anyone checks the source link and notices a name correction that should be made, let me know and I’ll update it.