Hi, folks!
Here is a copy of an email going out to everyone now. It’s really important so make sure you read it!
Terms of Service and Security Updates: Update your firmware and app to the latest version to best protect your account and see what’s changed in our terms of service.
Hey, friends!
It’s a new year and that comes with some important updates!
Protecting you and your security is always top of mind, and for us to do that, we’ll need you to:
- Update your Wyze app to at least 2.27
- Update your Wyze Cam firmware
This will make sure your devices are in tip-top shape so you can breathe easy and know Wyze has your back.
We’ve also updated our Terms of Service and Privacy Statement to reflect new products, new services, and new countries. (Hey Canada, we finally made it!)
Take a read to learn more about all the updates.
Update your Wyze app to 2.27 or above
Wyze routinely releases security updates that require our users to be on the most recent version of the app.
For your security, we’re requiring all Wyze apps to be updated to 2.27.32 or above by January 11, 2022 . After this date, older versions will need to be updated before you can use the app.
If you aren’t sure if your app is updated, you can check in the Wyze app by opening the Account tab, going to About, and finding the number under the Wyze logo at the top of the page. If you’ve already updated, then you’re all set.
To update your app, please search for “Wyze app” in the Apple App Store or in Google Play. You could also tap on the links below and follow their instructions:
Update your Wyze Cam firmware
To ensure the most consistent and secure operation of your products, it’s important to keep them up-to-date. There have been many important security updates in the last year, but they may not be compatible with previous app versions.
As a result, we’re requiring that all Wyze Cam v2, v3, Pan, and Video Doorbell products be updated to the current firmware version. We recommend you update them yourself to control the timing. Otherwise, we will likely push updates to outdated devices beginning February 1 through February 15, 2022 . (Updates to Wyze Cam Outdoor are coming soon - stay tuned.)
To update, open the Wyze app and tap the Account tab > Firmware Update, then check that all your devices are “Up to Date”.
If you really want to be on top of it, keep an eye on the Wyze News section of the forum for more details.
Check for Firmware Updates
Have a security concern?
Send us an email at security@wyze.com if you have a security concern and we’ll get back to you as soon as possible.
Updates to Wyze’s Terms of Service and Privacy Statement
We’re updating our Terms of Service and Privacy Statement to reflect new products, new services, and new countries.
You are more than welcome to read the full documents—they’re a delightful read, highly recommended by our lawyers. But here’s a quick summary.
Terms of Service updated to:
- Include the availability of Wyze products in Canada!
- Include terms covering the new products and services we offer, the Wyze App, and text messaging from Wyze.
- Describe how we may offer discount codes, and how they work.
- Offer an additional way to opt out of binding arbitration.
- Describe arbitration alternatives if you are a resident of a jurisdiction that prohibits arbitration agreements or class action waivers in consumer contracts.
- Inform you of how to opt out of text messages from Wyze.
Privacy Statement updated to:
- Include the availability of Wyze products in Canada!
- Update the description of information you may provide to us when you interact with us.
- Inform you of how to opt out of text messaging from Wyze.
Here are the full documents: Terms of Service & Privacy Statement
Your security and privacy is always our priority, and we’re so grateful for your cooperation.
Happy New Year! We hope you stay happy and healthy. 
– Your friends at Wyze
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